I was looking to withdraw some Tax Free cash from my Pension Portfolio but was struggling to quantify the available amount online & therefore rang Royal London. I spoke with Tom Dale who was very h... Voir plus
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Lisez les avis des autres
Owen B at Royal London was extremely helpful with my telephone query. He was patient with me, answering all my questions about pension options following a change in my employment situation. He explain... Voir plus
Spoke with Rhonda Davies today at Royal London, regarding pension advice. Rhonda's advice was both very helpful and concise, overall the call process was very speedy with no long delays involved. Than... Voir plus
L'entreprise a répondu
Martin was helpful and patient in explaining how to withdraw a lump sum from my pension. It's a complicated process and Martin explained it all clearly so that I could understand the process. And it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
Coordonnées de contact
80 Fenchurch Street, EC3M 4BY, London, Royaume-Uni
- royallondon.com
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Review
Excellent service, reference (Nicole Regan) Customer Services Consultant, your customer service exceptional. Recommend Royal London, to all.
30 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're so happy to learn that our team member provided exceptional customer service. It's wonderful to know you would recommend us.
Tom at Royal London was extremely helpful with query.
Tom at Royal London was extremely helpful with my telephone query. He was patient with me, answering all my questions about pension drawdown. He explained everything calmly and clearly. Tom exceeded my expectations. Thank you.
25 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that your telephone query was handled so well. We appreciate your kind feedback and are glad everything was explained calmly and clearly, exceeding your expectations.
Chloe had an excellent telephone…
Chloe had an excellent telephone manner. Clearly explained and well-paced throughout
30 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member had an excellent telephone manner, clearly explained everything, and was well-paced throughout. We appreciate your positive feedback!
Very poor customer service (except for the odd individual)
Very mixed. If you get the right person, you can get help, but good luck finding the right person. Had submitted two enquiries through the app 3 weeks ago and no response, so followed up with someone who had previously had to step in to compensate for poor customer service (thank you to J Stubbs as I would have likely cancelled the plan without her help, even if it meant forfeiting employer contributions - she is the only reason I've not given 1 star). Their online dashboard isn't the most intuitive to navigate. I have no idea if I have successfully managed to change my investments or not. Tried phoning up, was on hold, then got cut off after about 5mins.
29 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issues you have raised. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise.
Making a claim
So quick easy and simple. Much improved from my last claim and the online form a lot easier to fill in.
29 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that your experience was quick, easy, and simple, and that our online form was much improved! Thank you for your positive feedback.
Excellent Customer Service
After a long week trying to get login issues sorted I spoke to Kieran Nolan, who had the issue sorted for me in less than an hour. Huge thank you Sir for your patience, and professionalism, you're an asset to Royal London!
29 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was able to resolve your login issues so quickly after a long week. We appreciate you highlighting their patience and professionalism.
Réponse de Royal London Mutual Insurance Society Limited
Thank you for taking the time to leave feedback. We appreciate you sharing your positive experience with our team and we are glad we could assist you!
Rachel was pleasant and very helpful on…
Rachel was pleasant and very helpful on the phone.
Explaining about my policy and then suggesting a link be sent to me.
So I can go on line in the future.
29 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so glad to hear our team provided such helpful assistance and made it easier for you to manage your policy online. Thank you for sharing your positive experience!
Very helpful
Greta was very helpful getting me through the process related to pension, explaining in details next steps being extremely nice and understanding.
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was very helpful and explained the next steps in detail, being extremely nice and understanding throughout the process. We appreciate you sharing your positive experience!
Unprofessional
Good evening
Just an email to say I recently had your health visitor come to my property to carry out the health checks for a life insurance policy. She was lovely. But I was shocked when she told me I was 161kg. The scales she had were quite old school. We did it twice, as on my own scales the weight was different 121.5kg. Since this was the case, I was refused a cover from yourselves.
Since then i have had a medical at my doctors and brought new electric scales. And both came back with a BMI of 121kg.
I believed your health visitor with her findings and was very upset with myself for being refused, but now I think that maybe tou need to.check the equipment that you send out to make sure that it actually works correctly. This could of been avoided.
Or in some cases this could of really tipped someone over the edge with incorrect details.
14 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to the health check. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise.
You sent me a message via SAFE
You sent me a message via SAFE. I received the encryption key and the message decoded but displayed incorrectly on my iPhone with the RH side of the TXT truncated and no ability to scroll. I had to use a desktop to see the message in its entirety and correctly displayed,
iPhone 15 and IOS Version 26.6.1 Model no. MTP53ZD/A
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to the email you have received. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise.
Very polite and informative
Very polite and informative, Theodora Cho is spoke to and she was extremely nice
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was polite and informative, and provided you with such a nice experience. Thank you for your positive feedback!
Outstanding Service
Always outstanding service from Royal London. They deal with queries for our clients quickly and efficiently, and the staff are so friendly and polite. Highly recommended.
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team provides outstanding service, dealing with queries quickly and efficiently, and that our staff are friendly and polite.
I had the good fortune to have Lisa May…
I had the good fortune to have Lisa May answer my call. She was so very helpful and a pleasure to liaise with, can't thank her enough.
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was very helpful and a pleasure to liaise with. We appreciate you sharing your positive experience!
Réponse de Royal London Mutual Insurance Society Limited
Thank you for taking the time to leave feedback. We appreciate you sharing your positive experience!
Réponse de Royal London Mutual Insurance Society Limited
Thank you for taking the time to leave feedback. We appreciate you sharing your positive experience!
All the people I spoke to on the call…
All the people I spoke to on the call were very helpful in routing me to who could best answer my query.
The person who helped with my policy - Anne Dell - was friendly and helpful and I think my enquiry will be dealt with as quickly as possible.
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team members were helpful in directing you to the right person. It's wonderful to know that the individual who assisted you was friendly and that your inquiry will be handled promptly.
Plan Info Request
I spoke to Anwara, and found her to be extremely polite and efficient, dealing with all aspects of my enquiry very well indeed.
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was extremely polite and efficient, and dealt with all aspects of your enquiry very well. Thank you for sharing your positive feedback!
Alison fixed all my issues answered all…
Alison fixed all my issues answered all my questions , explained risks and consequences clearly. Then helped set up a payment plan for my account- all went very smoothly and clearly
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was able to resolve your issues and answer all your questions. It's great that the risks and consequences were clearly explained, and that setting up a payment plan went smoothly.
Patrick L was very friendly and…
Patrick L was very friendly and informative. Sent all the info via email as well. All my questions answered thank you
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team member provided such a friendly and informative experience, ensuring all your questions were answered. Thank you for sharing your positive feedback!
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