I was looking to withdraw some Tax Free cash from my Pension Portfolio but was struggling to quantify the available amount online & therefore rang Royal London. I spoke with Tom Dale who was very h... Voir plus
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Lisez les avis des autres
Owen B at Royal London was extremely helpful with my telephone query. He was patient with me, answering all my questions about pension options following a change in my employment situation. He explain... Voir plus
Spoke with Rhonda Davies today at Royal London, regarding pension advice. Rhonda's advice was both very helpful and concise, overall the call process was very speedy with no long delays involved. Than... Voir plus
L'entreprise a répondu
Martin was helpful and patient in explaining how to withdraw a lump sum from my pension. It's a complicated process and Martin explained it all clearly so that I could understand the process. And it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
Coordonnées de contact
80 Fenchurch Street, EC3M 4BY, London, Royaume-Uni
- royallondon.com
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Easy to deal with
28 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so glad to hear that your experience with us was easy and straightforward. We truly appreciate your positive feedback!
PENSION PAYMENT PROBLEM
My telephone call was answered quickly and after a few initial questions I was transferred to Customer Services. I spoke to a very nice gentleman called Iain (Bather) who helped with my problem/questions regarding payment from my Pensions Fund. A solution was found. I was relieved and grateful to get this sorted. Excellent help and 1st Class customer service. Thankyou.
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so pleased to hear about your positive experience with our customer service team. It's wonderful to know that your call was handled efficiently and that a solution was found for your pension fund query. Thank you for sharing your feedback!
I was treated with respect and…
I was treated with respect and kindness. Explanations were given at each stage of the process.
25 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that you were treated with respect and kindness. We appreciate you sharing that explanations were given at each stage of the process.
Just very relaxed and confident and…
Just very relaxed and confident and understanding my requirements
25 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that you felt relaxed, confident, and that we understood your requirements so well. Thank you for your kind words!
I have just received the reply to my…
I have just received the reply to my latest complaint to Royal London. This time they actually admitted they were at fault but did not give any answers to the questions I had asked months ago and yet again was having to complain about. Just what is the point of complaining? It will soon be 6 years since I first asked for my pension and still not a penny . I would highly recommend anyone thinking about using Royal London
DON'T DO IT!
25 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your complaint. In order for us to ensure that this is passed to your case handler to review, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise.
Réponse de Royal London Mutual Insurance Society Limited
We're so pleased to hear about your positive experience! Thank you for sharing your feedback.
The process
The entire process from start to finish was quite straightforward to navigate to the conclusion
22 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're glad to hear that you found the process straightforward from beginning to end. We appreciate your feedback.
Rhonda was amazing
Rhonda was amazing, She helped us so much,
Rhonda, your an asset to your company xx
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was amazing and provided such great help. We appreciate you sharing your positive experience with us.
First time I called Royal London to…
First time I called Royal London to speak to someone in person for some information. So pleasantly surprised at the excellent service. Thanks to Jamie Donald for answering my queries and information received. Very helpful! BR Kal
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We are so pleased to hear about your excellent experience and the helpful assistance you received. We truly appreciate you sharing your positive feedback!
Martin Coe was very helpful and…
Martin Coe was very helpful and efficient.
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate your positive feedback! We are so glad that our team member was helpful and efficient.
Rhonda Davies was so knowledgeable and…
Rhonda Davies was so knowledgeable and professional and explained everything in simple terms. She made everything so easy.
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was knowledgeable and professional, and made everything easy to understand. Thank you for sharing your positive experience!
Excellent experience
Julie Berrington took the time to understand my issues and was very patient in trawling back on historical information. She was able to answer many of my questions and where she didn't have the knowledge was very honest. A great experience all round!
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member took the time to understand your issues and was patient in reviewing historical information. It's great that your questions were answered, and we appreciate you highlighting the honest approach.
Well done
Well, a shaky start when I was told my pension was expired, no money in it. But quickly resolved when I was passed to Liam who responded to my request quickly, helpfully and efficiently. Good job. Angela Greenfield.
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate you sharing your experience. We are glad that our team was able to resolve the initial issue quickly and efficiently for you. We value your feedback.
Réponse de Royal London Mutual Insurance Society Limited
We are so pleased to hear that you experienced prompt and professional service. Thank you for your wonderful feedback!
Switching Funds is cumbersome
The customer journey to switch funds is far from straightforward, appears disjointed and contradictory instructions are provided by contact staff. In summary: The website informs you to phone RL. Call centre tells you to send a secure message with detailed switch instructions. Admin team send you a form to fill in which duplicates instructions previously provided in secure message. Form has to be 'wet signed' and returned in post.
23 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your fund switch. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise.
Excellent customer service throughout
Excellent customer service throughout, Barbara Hampton, Sam Nelson and everyone I had the pleasure to deal with.
15 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team provided excellent customer service throughout your experience. We appreciate you sharing your positive feedback!
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided such clear and helpful information. We appreciate your kind words.
Clear and instructive and helpful.
24 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so glad to hear that you found our information clear, instructive, and helpful. Thank you for your positive feedback!
Polite and helpful
Kate Erturk responded to my questions and explained everything clearly. She was very polite and helpful and I felt she treated me with respect. Many thanks J
23 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was polite and helpful, clearly explaining everything and treating you with respect.
I have have dealings with Royal London…
I have have dealings with Royal London in the past and have always had excellent, professional and speedy customer service. But on this occasion, it was outstanding, the service I received from Kate Ertuk was exceptional, professional, knowledgable, great interpersonal skills and helped me through things. She definately went over and beyond and is a huge asset to Royal London.
23 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're absolutely delighted to hear about your exceptional experience and that our service was outstanding on this occasion. It's wonderful to know that our team member provided professional, knowledgeable support and went above and beyond to assist you. Thank you for your kind words.
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