Royal London Mutual Insurance Society Limited Avis 

Terrible customer service.
Child trust fund matured 06/08/26. Asked to provide docs which was done.
No payment made. We emailed called several times to be told need to send in proof of id. This had already been done so rang and actually spoke to somebody who said would look into it.
Again no contact meaning I chased again, I explained daughter going away to university but no care given.
Still no outcome and just now being told need to take pics of daughter with her daughter , then take the same documents to get counter signed as true id by the post office.
Was easier or prove my id for a mortgage.
Will wait for another month for a reply from Royal London.
Communication is not their strength.

Emily was very professional, pleasant and informative at all times. She made a process I assumed would be very involved and difficult very easy to follow !

Very helpful young man who worked clearly and efficiently. With my query,deserves pat on the back for providing excellent service

Rhonda Davies was very helpful

Very prompt response to my original enquiry, clear information sent to me and promt action taken on my final request.

RL is a pleasure to deal with!! Great returns plus a very effective admin team providing an outstanding customer experience. It has been a pleasure to have been a client.

Alison Ashton handled my enquiry about my policy with exemplary explanation of the advice i was looking for in my enquiry and dealt with it in a professional and understanding way and gave me the result of my enquiry I rang for.

great service. very knowledgeable.

Where as I appreciate the security over my payments, please may i make an observation. I open my email from you, i then have to pick up a verification code, sent by email. To do this I need to close your message to get the code!!!

Can the verification code be sent by another means, or can you open your app for the message, that way i can go back to email and find the vode to enter!

Thanks

The service was great. Michael was very good at his job. Easy to talk to and got things to the point where I wanted to be. Thank you very much, Michael.👍🏻

Great to interact with a friendly, helpful Customer Service team member. Helen was excellent: sorting out issues, following up and rectifying a potential problem, and getting the request for funds actioned.

Nicole was very helpful and informative about my enquiries and gave me a lot of confidence in the way she handled my plan details etc.

Got a full, detailed explanation for my query. Was only on hold for 5 mins before talking to a customer adviser.

Kate, the advisor i spoke with, showed empathy understanding and lots of patience when going through my options, accessing my details and explaining everything necessary in a non condescending way I could understand with my illness. I felt relaxed and fully understood each step of the process.
Kate took the time to explain my options and was able to make me feel relaxed and understood. I fully recommend requesting a person like Kate when you require assistance with pension needs.
The world would be a better place if there was atleast one person like Kate in every company.

I had to contact Royal London about pensions,and James Howell was the agent who helped me.
I found him extremely helpful, he listened to my concerns and guided me patiently through the options I have….
He is a real asset to Royal London.

Great customer service

Both people that I spoke to were friendly, helpfully and knowledgeable in answering the question I had.