I was looking to withdraw some Tax Free cash from my Pension Portfolio but was struggling to quantify the available amount online & therefore rang Royal London. I spoke with Tom Dale who was very h... Voir plus
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Lisez les avis des autres
Owen B at Royal London was extremely helpful with my telephone query. He was patient with me, answering all my questions about pension options following a change in my employment situation. He explain... Voir plus
Spoke with Rhonda Davies today at Royal London, regarding pension advice. Rhonda's advice was both very helpful and concise, overall the call process was very speedy with no long delays involved. Than... Voir plus
L'entreprise a répondu
Martin was helpful and patient in explaining how to withdraw a lump sum from my pension. It's a complicated process and Martin explained it all clearly so that I could understand the process. And it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
Coordonnées de contact
80 Fenchurch Street, EC3M 4BY, London, Royaume-Uni
- royallondon.com
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Réponse de Royal London Mutual Insurance Society Limited
We are delighted to hear that you found your experience with us to be simple and easy to understand. Thank you for your positive feedback!
Very knowledgeable and caring attitude from a well spoken representative.
Very professional conversation. Most useful information and answered all my questions. Really helpful links also received from Liam thank you. Excellent customer service.
21 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so pleased to hear you had a professional conversation and received useful information that answered all your questions. It's wonderful that you found the links helpful and experienced excellent customer service.
Fantastic service throughout
Fantastic service throughout
Alison Ashton was superb
21 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear you received fantastic service throughout your experience. Thank you for sharing your positive feedback with us; we truly appreciate it.
Very professional
Very professional, friendly and knowledgeable about what needed to be done to rectify my concerns.
21 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team was professional, friendly, and knowledgeable in addressing your concerns. Thank you for sharing your positive experience!
Réponse de Royal London Mutual Insurance Society Limited
We're so pleased to hear that you received the service and outcome you were looking for. Thank you for sharing your positive experience with us!
Réponse de Royal London Mutual Insurance Society Limited
We are thrilled to hear of your positive experience with us - thanks for taking the time to leave feedback!
friendly and good service.
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear you received friendly and good service! We truly appreciate your kind words and positive feedback.
Worth the wait of speaking to someone !
Getting through to speak was a bit lengthy
But agent I spoke to knew her stuff and was quick to progress what I wanted
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate your feedback and are glad to hear our team member provided excellent assistance. We're always working to reduce wait times.
Exceptional people, service and performance!
The professional, yet personal engagement with these people is a complete delight. Back office services are literally second to none, considering the exceptional investment performance, reasonable charges and above all mutual status, this organisation is truly exceptional - well done!!
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We are truly delighted to hear about your positive experience. It's wonderful to know that our professional yet personal engagement, back-office services, and investment performance have been so exceptional. Thank you for your kind words!
My question was dealt with promptly and efficiently
The Royal London agent was able to solve my problem very quickly
17 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was able to resolve your problem very quickly. Thank you for your positive feedback!
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear you enjoyed our call and response. Thank you for your wonderful feedback!
You are helpful and explain how things…
You are helpful and explain how things work
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so glad to hear that you found our explanations helpful and easy to understand. Thank you for taking the time to share your positive feedback!
My call this morning was made very…
My call this morning was made very easy, even though there was a lot to talk through and it took nearly an hour. the lady I spoke ( Anne Dell ) to was extremely helpful and made sure I fully understood everything. 10/10
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear that your call was made easy and that our team member was extremely helpful, ensuring you fully understood everything. We appreciate your positive feedback!
Pension changes
The lady i chatted with made everything easy to follow , and also was very polite and helpful listening to everything i asked .
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member made everything easy to follow and was polite and helpful in listening to your questions. Thanks for sharing your positive experience!
Marc Hackney - polite and professional
My call was dealt with in a very professional manner: clear; concise, and easy to understand. The courteus and polite team member, Marc Hackney, waa a pleasure to speak to, and I cannot praise him highly enough: I do hope his company recognise his exemplary conduct; thankyou, Marc.
Kind regards, Paul
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're delighted to hear about your positive experience and that our team member was clear, concise, and easy to understand. It's wonderful to know you found their conduct exemplary. Thank you for sharing your feedback!
Knowledgeable/Friendly/Helpful
Very knowledgeable, friendly and helpful. Gave me confidence to move forward with my pension change required. Thank you so much Iain Bather, excellent service.
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so pleased to hear that our team member was knowledgeable, friendly, and helpful, and gave you the confidence to move forward with your pension change. We appreciate your positive feedback!
It was OK but instructions could have…
It was OK but instructions could have been acted on quicker
18 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We appreciate your feedback and understand your concern regarding the speed of instruction implementation. We are always working to improve our efficiency.
My assistant was so very helpful
My assistant was so very helpful. Advising me about how
The tax system works if I draw down some funds from my account.
She thoroughly checked all my details with me, was helpful answering my questions with good advice.
This was an early morning call, which I found useful for me.
She sent me an email to log into my account if needed to draw down funds. Also another link should I want to enquire about my Funds.
My assistant Katerina, went over and above helping me
Imparting good help full advice in a very pleasant manor.
Katerina was not intimidating at all as dealing with Monies can be bewildering and scary.
This young Lady deserves a “thank You from Royal London too” a great asset to the Company.
Thank you Regards Jane Booth.
17 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that we were able to provide such clear and helpful advice regarding your account and the tax system. We always aim to make complex financial matters understandable and less daunting, and we are glad that our assistance made an early morning call useful for you. We appreciate you highlighting the excellent support you received and the valuable information provided. Thank you for your kind words.
Réponse de Royal London Mutual Insurance Society Limited
We are so glad to hear that you found our services to be good and that you had an easy time communicating with us. Thank you for your kind words!
I was helped by Rhonda Davies today
I was helped by Rhonda Davies today, she was extremely helpful and a real pleasure to talk with, nothing was too much trouble.
17 septembre 2026
Avis spontané
Réponse de Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was extremely helpful and a real pleasure to talk with. We appreciate you sharing your positive experience!
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