Royal London Mutual Insurance Society Limited Avis 

I lost 3000 pounds in 1 yeari had paid into this pension for 40 years and my insurance broker thought it was funny and said dont worry you will get it back next year it was over 20% of my 40 years of pension savings so i did not find it funny i withdrew the rest of my pension to mske sure i had some money to live on fof the rest of my life

I have never in my 42 years of being in business known of a more incompetent company ever - a simple request of online forms being emailed 3 weeks ago and we are still waiting - 3 frustrating phone calls to the customer don’t care team and a promise of you will have the online forms emailed within the next 48 hours definitely - Yeap you guessed it 76 hours later and still no forms - all I can say if you are looking to invest DO NOT even consider royal London - they are quick to take the annual charge out but when you require information forget it - we will be taking the complaint to FCA because emailing and talking to the team gets you nowhere other than being lied to - 3 weeks and still not even received the form we require - utter joke !

Deborah Eyre was very professional and dealt with my requests in a very easy manner which I could understand and I would have no hesitation in contacting her again if I need to. Thank you so much for your help and understanding vey grateful

Nicole was so helpful and professional. Thank you.

The representative of Royal London was very understanding in my requests and she explained in detail how to use funds details to ascertain charges or fees made on the policy held. She also went through examples of how to read the information which was helpful and reassuring..

The woman i spoke to was excellent, patient and helpfull.

I spoke to Kate Leech earlier today. She explained the different stages that would happen moving forward. Kate also gave me excellent advice about finding other policies I may have contributed to, from the various companies I have worked for in the past. For this I am truly grateful.

Friendly, professional and caring. Jason was great in helping me to understand the options and the process involved. Big thank you

Very professional,
Knew exactly what to do.
And very friendly service.
Well recommended.
Thank you .
Diolch yn fawr iawn.
Gwyn

The advisor was very helpful and explained everything well

Greta was extremely knowledgeable and spoke clearly but more importantly slowly to allow me to understand the process. She also had a very pleasant nature.
Thank you Greta

Customer Service Consultant was clear with the process and options to be discussed. On conclusion, mentioned and facilitated next steps. Call handled very promptly and thoroughly.

My question was answered promptly and I completely understood what was explained to me. Tom Dale was very patient and spoke to me courteously and helped me with my enquiry

Michael was exceptional. He was friendly but professional. Everything was clearly explained and I had utmost confidence in the process.

I have had my personal retirement pensions invested with The Royal London for the last 3 years and have always been very pleased with their customer service, general investment information and most importantly the actual investment growth under their control. The website and customer portal are both very easy to navigate through and all information is very clear.
After having long term issues with Aegon UK a couple of years ago I am delighted to be with The Royal London.

RH was extremely knowledgeable and explained the process in an easy to understand manner. Very friendly and professional throughout.

Gayle was so helpful and has a really reassuring tone to her voice. She went above and beyond

People i speak to at Royal London are very helpful and guide you in the right direction .They are always checking for your understanding to make sure both parties us and them understand process.

I recently spoke with Tom Bridges (Royal London, Customer Service Consultant in the Income Release Team) and was extremely impressed with how helpful and professional he was. Tom was incredibly thorough, took the time to listen to what I needed, explained everything clearly and executed my request swiftly and efficiently.

Nothing was too much trouble, and I never felt rushed or like I was just another customer. It was a genuinely positive experience, and Tom went above and beyond to help me.

Excellent customer service from Tom — he is a real credit to Royal London. Thank you, Tom

Lady very informative dealt with my claim very well.