Rugs Direct Avis 

I haven’t received my order nor any contact about my order until now

Company very easy to deal with, pleased with the rug and it is good value for money.

Spent £170 on a rug thats falling to bits only 3 months later. There is white dust falling out the bottom which indicates the latex glue is no good, its also shed terribly since ive had it. Sent several emails to their customer services and been completely blanked. I'd be extremely careful ordering from this company as they have awful warranty, ignore you and their rugs are awful quality.

Always check the returns policy l ordered a rug from this company , it seemed a lot lighter in colour than was advertised , l Applied to send it back and was told I would have to pay £30 to return , the rug wasn’t much more than that !! So now I’m stuck with a rug I don’t like !! Never buy from there again

I wrote to say that the rug was unacceptable and the company states if you aren't happy with the purchase to return no questions. I had a very irate response asking for photos why and stating that it was not possible

My rug arrived within 2 days. Good service. It was a very nice rug, but unfortunately, it did not look good in my living room. The colours were not as I'd hoped from the photos, so I had to return it. The return fee of £24.99 is ridiculous and I don't know if I'd order from this company again because of that.

Just received a delivery from Rugs Direct ,l am really pleased with my rug, the quality and colour was excellent, it was packaged really well also.

Lovely runner for my kitchen. It's brilliant that it doesnt slip so it's very safe for the place I need it.

Rug delivered two days after we ordered it. Seems perfect for our lounge. Very well packaged and took some time to remove it from double wrapping. So far very happy with our purchase. Thank you,overall a good experience. Would use you again.

your customer service was very good and professional

This is the second rug I’ve bought from Rugs Direct and the service was amazing. Quick and easy transaction and delivery was so quick. I highly recommend them. Many thanks.

Poor supply chain and delivery confusion.

Very pleased with my new rug.
Bought to replace my old Fireside Rug that was looking a bit tired and had been chewed in places by my Border Terrier. It’s a lovely rug and was very reasonably priced, hopefully it’ll last a few years. I’m really happy with my purchase and the Company I bought it from.

Delighted with my rug. Great value, very good customer service. I highly recommend Rugs Direct.

Good product, received on time.

The rugs were lovely and very good quality. My rugs were delivered on time and the driver was very efficient and friendly.

I was delighted with the service I received from Rugs Direct for my recent purchase. I contacted them on the off chance to ask if they could deliver to France, as it seemed from their website they only offered UK deliveries. I had a prompt reply saying that they could and with several emails back and forth the process was confirmed and I agreed to purchase the rug. They dealt with all the necessary paperwork, the shipper, customs and delivery to me. Payment links were sent to me for the invoice and subsequently for the customs duties and the process was seamless. The rug arrived only one week after I had placed the order. Very impressive! The rug is lovely, good quality and the colours are gorgeous. I have to commend everyone involved, especially Karen at Rugs Direct who replied to every question politely and helpfully. I would thoroughly recommend Rugs Direct.

Second purchase. Always great rugs and quick service

Brought the lux rug and the underlay.
The rug was very slippery like an ice skating rink.
I raised the point but was told it did say it was slippery.This is a dangerous rug and should not be sold.
I returned the rug at a considerable price and received the refund for the rug only,they said the underlay was dirty,rubbish.my wife complained but they said it was dirty that’s why they wouldn’t give back the price of the underlay.I called them and got a different story saying they do not refund on underlay.?
Be very careful of this company,I’ve seen a lot of bad reviews since I brought from them.