Samsung Avis 

I got a replacement fridge freezer from Samsung summer of 2022 replacing a faulty fridge freezer purchased 5 years previously a cost of €2300. Unfortunately the ice maker of new fridge is not working. Rang them and u fortunately were not very helpful and am still waiting for follow up call which h they assured me would happen this morning. Would never buy another appliance from Samsung.

If I could give them 0 star,I would!
Extremely disappointed..
Our washing machine is faulty second time during last two years, waiting for repair for two months, millions of phone calls, emails, online chats..Their customer service phone number is not available at all..They are lying in their emails,saying that they can’t reach you because your phone is not available..Such a bad company!
Never ever we will buy any Samsung products again. Be aware when you are buying from Samsung, it could be your nightmare..We have Samsung TVs at home and decided between Bosch and Samsung washing machine.We bought the Samsung just because of the quality, now I can clearly see that quality it very low and Customer Support is awful.They promised to get back to us on Wednesday, so we’ll make an update later on.

Bad customer service.
Sent my watch 2 weeks ago for replacement as the sleep tracker is not working. But since have not received even a confirmation of return. Calling, emailing and chats are getting no where.
This is my last Samsung product. I have been a loyal customer for over 15 years but enough is enough, with Tv, watch, phone, laundry, cooking and many other appliances. But now that's it.

If i could give zero stars I would. After year TV stopped working. They told me my warranty expired. I had a print out showing i had a 5 year warranty registered. 2 weeks later they repaired. A year later screen gone again. I refused repair under EU law and demanded replacement. They refused and said they products and repairs are to the highest standard......yes, very high standards-> TV failed after a year and repair failed after year. Will be taking legal action to claims court as transcripts confirm they are in breach of EU law.

Update: the repair company they booked told me today the repair is marked as billable. The escalation contact I spoke with yesterday told me they have they highest standards, yet they booked repair as billable even though it has 5 year warranty. Absolutely diabolical company. Will never make mistake of purchasing Samsung again and advise others to avoid

I have a Samsung American Fridge Freezer. Unfortunately it stopped working completely without any indication there was anything wrong with it. I contacted customer care to be informed it could take 48 hours to have an engineer call out. I have a freezer full of food and I informed the customer support agent, who did not give a toss. You would expect fridges /freezers to be prioritized based on the spoiling of it's contents.

Ridiculous company. No accessories available for sale. They expect me to buy €1500 tablet , but they wouldn't sale the accessories for it. Can't even buy a charger for it. Samsung , how do you think we could charge our expensive devices? I don't get it. I am not surprised why people switch to Apple...

Got a washing machine had an engineer out to look at it he fixed it and didn't give a report ,months later still no report ,I'm waiting on it so I can sort out insurance on my floor from water damage absolute joke they see you around in circles and have a cowboy engineer working for them

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE - bought a Samsung washing machine broke after a year but the part not covered by warranty- no service people in Ireland (outside Dublin) they have the audacity to call their customer services customer solutions- the only solution is DO NOT BUY ANYTHING FROM THIS USELESS EXCUSE FOR A COMPANY- one star is toooooo much

Not honoring their warranty wont repair my flip 4 phone because very small scratches they found on the back of the phone which makes no sense. Stay away. I will never buy any samsung products again.

Samsung tv is now over 18 months old. Around 12 months after purchase the backlight began to go causing shadowing lines throughout the screen. I reported the problem to Samsung and was told my tv would be repaired for free as it was still within the 18 month repair warranty.

Months later, after numerous, emails, phone calls, screenshots and videos of the issue sent to Samsung I was told there was nothing wrong with my tv as it was working within it's specifications. This was assumed by Samsung on foot of one photo of my tv in picture test mode having completely disregarded the numerous other photos and videos of the issue that I sent.

To make matters worse this was advised to me one day after the 18 month repair warranty had passed. Was informed if I wanted to have my tv fixed I would now have to do so on a chargeable basis.

Samsung are a disgrace, worst customer service experience I have ever had. The tv cost 900 euros, I wish I had bought an LG.

Why do they even bother the just keep you going around in circles till you just hang up when they do warranty promotions just avoid .

Samsung promotion is not to be trusted.
1. Phone helpline doesn't work, number dialed doesn't exist
2. Online chat assistance is not going to help you in any ways, they have no information or access toyour case, they can't even explain the promotional rules if you have a specific question.
3. If you don't constantly harassing them by emails you never see yous money.
In my case it was €500 and it took 74days to get paid after reporting them to Gardaí and the CCPC.
There is no way of making contact or file a complaint to Samsung Ireland. I will never again buy any samsung product. Buyers beware!

I bought a heat pump dryer last November & delay start doesn't work. The technical crowd werent helpfil & told me what to do. They didnt understand i knew what to do but machine just didnt start on delay start. It turns out it's electronics which repair guy is tryihg to sort out for me..

Appalling customer service. I spent €2000 on the new Z Fold 4 which suffered a known manufacturing fault whereby a black line appeared on the inner screen down the crease and the touchscreen stopped working. They're now refusing to honor the warranty on this costly repair because of minor cosmetic damage that could have no possible bearing on this issue. Don't get these Fold series of phones, having researched this is an incredibly common issue and Samsung always refuse to repair. I'll now need to contact a solicitor to help

They had cash offer if u bought out phone which i did at christmas i was to get 165 back now there telling me no it is late even though shop assistant filled up forms told me i would have my money in a week. Nothing still 3 months later.

Ireland Support is a joke, Spent stupid money on an order and an item in the order started to fall apart after one day, Been trying to resolve this all day and getting no where. Online chat when I give my order number they just close chat, and on one chat I got told to "F*** off" how is this support

I have screenshots and photos to prove the above.

One star is too much, the worst customer service ever for Ireland is almost non-existent. 0818 717 100
- 0818 302 016 these two numbers are useless. Ireland.SamsungSupport at exertis.com is the same they don't answer or if you are lucky to get in contact they transfer you to Uk customer service and they cannot access your order in Ireland. totally rubbish customer service. avoid at all cost

I got a gift for my brother in law. Brand new phone, got in Currys, with a guarantee. Without any impact, drop,what's hwatever. Phone stopped have a connection between the screen. Send back to the Phone Fix. Technicaly got fixed. It was November 2022. In January 2023 same problem accured. Obviously it is a manufacturing problem. Sent to the phone fix. Picked up. Sent a response that after 10 months after purchase of the phone, guarantee is not applying anymore and I have to pay almost €300 to fix it. I am in the battle with a management. I got a foulty product and now they expect me to o pay. But wait, there's more! They sent a pics of a perfectly kept phone bent in a middle, tho the phone not have a scratch on it while was taken by an post to phone fix. Which is the reason why they won't takr it on a guarantee.brcause it was broken. Scammers!!! Won't let it go.

The worst Customer service I ever experienced
The guy in the call centre was very unhelpful and I was left waiting for over 45 minutes on live chat and the service centre man left me without a resolution.

Bought a Samsung flip 4 1200euros and after4 months stopped opening, sent for repair and told it will cost another 400 to repair as warranty is void as small mark on the case