Samsung Avis 

36 minute call to tell me, there's nothing we can do, call Samsung Australia

Comolete waste of time

Great products. Terrible customer service if something goes wrong. Happy to leave me and my family with no fridge freezer for xmas

I have tried and failed for over 1 month to get a product warranty issued raised, my experience suggests there isn't even an Irish product warranty team full stop.

This practice is in direct violation of Irish consumer law as anyone manufacturing products for sale in the country has to have an accessible means of processing warranty issues. There is no way to do this in Ireland.

I either get sent to a number 0818 717 100 which doesn't work, or to speak with the reseller in this country who fulfils all orders made on the official Samsung ie website. This reseller claims they cannot deal with product warranty issues. If you go to the chat function and speak to an agent, even via the Irish website, it connects you with a UK agent who can't deal with Irish matters.

So here I am, with a product that has broken under warranty and no way to resolve it.

1 star is a generous score, this is an illegal practice

Really good company to work with, delivered in 2 days and son loves the phone. 7/10 because the conformation email took nearly 20hrs so I wasn't sure if my order even went through.

Bought expensive HW-T550 soundbar, just suddenly stopped working just after warranty expired. Contacted support (chat) spent an hour of wasted time whilst I proved it was not cables; HDMI Ports, but that the Soundbar was no longer communicating with TV. Informed that this would be a paid repair ! Followed up with email to the so-called expert engineers, detailed summary of the tests conducted, another waste of time, not even courtesy of a response.
I will NEVER buy anything from Samsung again, and would strongly advise you avoid them like the proverbial plague.

I Don't recommend Samsung devices to anyone.They are looking for excuses not to repair my Z Flip 3 in warranty ,as it's not opening in fully because dust goes from hinges .Very bad design. 👎
Definitely I'm not going to purchase Samsung devices anymore

Bought a 900€ TV that didn't even last 2 years. The company could care less. Everyone in my house has samsung phones & we also have a samsung fridge. I'm never going to purchase another Samsung Product after this. A TV thats 18 months old shouldn't break. Other people are having the same problems with their tvs too but apparently samsung says there is no fault. What a joke!

Just bought S22, excellent phone. Had lots of dealings with Samsung lately, 5 stars all round. Would also like to say that the S22 is a fantastic phone. Everything I need in a phone.

Just bought a A22 5g and the battery doesn't last I really don't understand why are you so famous I really miss my old Motorola 😢

Useless company, sub par products and shockingly bad customer service as you can see by the 89% 1 star reviews, shame you can’t give Zero stars. Will never purchase another product and advise others of same. Their own advised technicians said it’s a disgrace the product didn’t last 24 months before needing a new screen costing €691.00.

Don't bother with this site! I'm trying to add to an existing order and attempting to start a chat. I'm on hold and when it appears to be my turn, it notifies me that the chat has ended (before it started). I will buy what I need somewhere else. Their website is absolute rubbish; I keep being re-directed to pages that then give me error messages.

Do not purchase from this site. It is a stressful and timewasting experience. Impossible to contact. Trying to change an incorrect order and all my emails and phone calls have been ignored. Site is difficult and confusing to navigate. Have a broken washing machine so will probably be forced into accepting a machine I don't want. My time and spare money are tied into this now.

I am beyond displeased with Samsung and am not looking forward to this process. I have already received three separate tickets. First ticket I was advised that the technician will come with the glass top replacement for my cracked range NE63A6511SG/AA which spontaneously cracked while boiling a large pot on the large burner. I received a call yesterday day and explained what occurred and spent my time video chatting and sent this rep a photo of the damages to this rep and I was told that she needed to close the initial ticket and that as I didn’t do anything other than my husband boiling water, that Samsung would cover the cost. I was also advised that since they know what needed replacing, the tech would come with the part and fix on the spot but that I just needed to confirm appointment with service center. This led to her creating a new ticket number (ticket no two in 2 days. Today I called the service center to confirm the technician will be coming this Thursday and was advised that it would cost a minimum of $314 for the glass replacement but that’s just an estimate??!. I said well no Samsung told me that this ticket was updated to show that I would not be charged. Immediately called Samsung again and was advised that the second rep that created the second ticket didn’t include a specific code and that they didn’t know what the second rep was referring to as only the technician that comes out to can determine whether this will be covered by Samsung or out of pocket. This rep now created a third ticket. This is all very disconcerting. What was the point of spending over an hour on the phone, texting photos and video chatting to show the damage to my glass top to only now be told that I have to wait and when glass is the issue it’s a process?! I have taken extremely great care of my range since purchasing in December 2020. Never had any issues and then one of the burners spontaneously combusted while boiling a large stainless steel pot of water. It’s a good thing I wasn’t in the kitchen as this would have surely caused me harm. So much conflicting information is getting very stressful. I have no stove top for three days now, tech isn’t coming until Thursday and then I’ll have to wait to ascertain whether Samsung will stand by what the rep advised—- that they would cover it. To my knowledge, an agent has the ability to make determinations on behalf of its company. To be told something will be covered and then to be told something entirely different (now after the tech arrives this can take up to 10 days for processing). I have no stove to use. I now have to figure out what to do without a working stove due to (as the third rep put it) when it’s glass it’s a whole different process. I own nothing but Samsung products and appliances (phones, microwave, dishwasher, refrigerator and two tvs) and this is my first negative experience as I’ve never had any issues with your products. Depending on how this transaction ends up, and if Samsung doesn’t honor the word of its agent, they will likely lose me as a customer for good.

Awful experience.
Bought an s21 fe. Came with a camera issue. Have gotten in touch several times with them via chat and via phone calls and after spending a few hours trying to troubleshoot, they sent me to the technical team to request a replacement. No one from the technical/shop team has been available though and i have been left waiting several times with nobody there to help. Avoid purchasing from their site.

Purchased a charger from Samsung. Samsung say it comes with a warranty. I've rang, emailed and lived chatted. Still waiting for someone to come back to me 3 months later regarding my warranty.

The worst service ever. Paid €800 for their flip phone and few months later they are asking me to pay for so called protective film (factory made) replacement because without it phone may fail or otherwise warranty will also void.
Not to mention washer drier that basically leaking water from the door, laminate damaged.

Even though I have used Samsung products and devices for years and years, I've had to call their (non existant) customer service in Ireland for the first time. Two weeks calling them and still nobody answering
phones. After spending 4k Euro on their online shop, it leaves a sour taste. Close to the worst customer experience I have ever experienced.

Bought a Samsung galaxy tab s7 plus from Harvry norman , 6 months ....I cracked the screen , no worries I send it off to get repaired, I'd no problem paying for that as if was my fault ...but that wasn't the problem it's warped over heated and bent because of that which is not ,my fault ( checked online , its a recurring problem ) so it's been sent back to me ...with owing we can do , even though I've a 24 mont
h warranty..I want to warn anyone and everyone who buys a product from Harvey we don't honour our warranty Norman to be aware whom your buying from , I've bought numerous products from these Aussie Cowboys ..BUYER BEWARE ...IT COST ME NEARLY €1,000.00 EUROS , MAYBE YOUD BE BETTRR OFF GOING TO A STORE THAT HONOUR THERE WARRANTY

Absolute rubish for the price, being buying samsung for nearly 20 years, recently the equipment and design is junk, like it's designed to break so you will buy a new one, stay clear, anyway there is as good for half the price. support is terrible. warrenty agreements, DO BE VERY CAREFULL WITH THEM TUT TUT TUT @ SAMSUNG.

Samsung Ireland offers lots of ways to contact them but none actaully work. I purchased a 45W fast charger. It broke within 2-3 weeks. I first tried Facebook messenger and was told I would hear back within 28 days. 30 days later I get an email they cannot help as they only look after the UK. So I contact live chat who again only handle UK. They tell me to go back the retailer, who again is Samsung? Hard to believe a company as a big as samsung could be run like this. Just looks like a scam.