They owe me 6000€. They dont Respond to my Emails. Last Response is this: Dear User, We hereby inform you that we have suspended your account permanently and you will not have access to yo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Totalmente recomendable. Tengo cuenta con ellos desde hace un año aprox. No un solo problema y cuando he tenido dudas me las resolvieron sobre la marcha, muy rápido. La verdad dan mucha confianza la... Voir plus
L'entreprise a répondu
My friend sent me 250 euros and immediately the money hit my account my account got blocked. I have been trying to transfer the money to my card and withdraw but they keep sending me error message.... Voir plus
L'entreprise a répondu
Servicio al cliente del 10 ! tardan minutos en resolverte cualquier incidencia, acceso al servicio a través de App, no tienes necesidad de trasladarte a ningun lado, 12h ininterrumpidas 7 dias a la se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crea tu cuenta corriente digital, pide tu tarjeta Mastercard y manda dinero a tus seres queridos
Coordonnées de contact
Londres, Royaume-Uni
- support@saurus.com
- saurus.com
2,7
Bas
383 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Agradecido enormemente porque no…
Agradecido enormemente porque no conozco ninguna empresa que solucione problemas de manera directa y tan personalizada.
4 juin 2024
Avis spontané
Réponse : Saurus.com
Gracias por tus palabras, es importante para nosotros saber que estamos dando un buen servicio. Muchas gracias Benja!
Excelente empresa Fintech
Es una excelente empresa Fintech, con un equipo muy profesional que te resuelven dudas y es cercano a sus clientes, no se diga del equipo de soporte super eficiente...
100 % Recomendable.
1 mai 2024
Avis spontané
Réponse : Saurus.com
¡Gracias por tu reseña! Nos alegra saber que estás satisfecho con nuestro equipo y soporte. ¡Tu recomendación nos motiva a seguir adelante!
Réponse : Saurus.com
Gracias!!
Recomendable 100%
Recomendable 100%. A pesar de las adversidades y la difícil situación económica, que atravesamos, el incansable equipo de trabajo de SAURUS se mantiene al pié del cañón para luchar contra las adversidades y proteger a sus clientes e inversores.
3 juillet 2024
Avis spontané
Réponse : Saurus.com
¡Gracias por tu recomendación! Seguimos trabajando duro para proteger a nuestros clientes e inversores, sin importar las dificultades. ¡Apreciamos tu apoyo!
Saurus Mejor Aplicación de Finanzas
La atención, y la seguridad de la aplicación es de diez.
1 juin 2024
Avis spontané
Réponse : Saurus.com
Nos alegra saber que estás satisfecho con nuestra atención y la seguridad de la aplicación. Muchas gracias!
Buenas atención al cliente
Buenas atención al cliente. Resolvieron mi problema con prontitud y eficacia. Tiene un equipo de profesionales competente y se están dejando la piel para sacar adelante el proyecto.
16 mai 2024
Avis spontané
Réponse : Saurus.com
Continuaremos trabajando duro para mantener la calidad de nuestro servicio. ¡Gracias por confiar en nosotros!
Réponse : Saurus.com
Gracias Eduardo!
Esta fintech es excelente…
Esta fintech es simplemente extraordinaria. Su atención al cliente es excelente. ¡Una experiencia verdaderamente excepcional!
1 juillet 2024
Avis spontané
Réponse : Saurus.com
Muchas gracias Alberto!
Excepcional
Trabajo, perseverancia, equipo humano excepcional y tecnología con varias patentes definen a esta fintech
3 juillet 2024
Avis spontané
Réponse : Saurus.com
¡Muchas gracias!
Fintech con buenas prestaciones y servicios
Es una muy buena fintech, con servicio al cliente excelente y muy diligente, estoy muy satisfecho y puedo recomendar abrir cuenta con ellos
3 juillet 2024
Avis spontané
Réponse : Saurus.com
¡Muchas gracias!
Buena atención
Buena atención! Te atienden Rápido! El servicio es inigualable! Se los recomiendo bastante 🙏👍👍
3 juillet 2024
Avis spontané
Réponse : Saurus.com
¡Muchas gracias!
Technology & Team
Good Team and good App Technology
Master Card too. All ok
3 juillet 2024
Avis spontané
Réponse : Saurus.com
¡Muchas gracias!
I have been ripped off by this bank…
I have been ripped off by this bank saurus i gave the details asked and still put my account on hold and now longer replying to my emails SCAM do not use this bank BE AWARE !!!!
5 juin 2024
Avis spontané
Réponse : Saurus.com
Dear Adam, We have been in communication via email and have requested several times the necessary documents, which you have not provided. Unfortunately, your account will remain under transaction verification until you cooperate. This is a mandatory process.
Ik mis 3 betalingen in mijn Saurus…
Ik mis 3 betalingen in mijn Saurus account. De bank zegt het is wel binnengekomen maar ik zie het niet terug in mijn privé account. De communicatie is absoluut slecht en weet nu niet meer wat te doen.
17 mai 2024
Avis spontané
Réponse : Saurus.com
Hi Willy. As we informed you via email and through our phone call, you have indeed received all the payments you mentioned. We have sent you proof and statements to support this. If you still have concerns, please contact your DWP agent to verify that the payments were successfully sent, which we assure you they were. If you need further information, please email us. We have been emailing you several times a day and promptly replying to your requests. Thank you for your understanding.
I have complained and emailed this…
I have complained and emailed this Saurus company about my funds, this is about a month now they are still in possession of my £1000 plus funds , they do not respond to emails . Just leave customers in the dark and deactivate account . Did the funds varnish will love to know .
24 avril 2024
Avis spontané
Réponse : Saurus.com
Good morning. As a financial institution, we are legally obligated to comply with all regulatory requirements and conduct thorough reviews of our accounts to ensure the proper and legitimate use of our services. Upon signing up for an account with us, you agreed to our terms and conditions, which include provisions for periodic reviews and requests for documentation to verify account activity. We take these obligations seriously.
If you are not satisfied with our services, we would be more than willing to assist you in closing your account. However, to ensure a smooth process and to fulfill our legal obligations, we kindly ask for your cooperation in providing the requested documentation.
Saurus.com: A Nightmare of Blocked Accounts and Vanishing Funds
I appreciate your prompt response. However, I've waited a considerable amount of time for this issue to be resolved, yet no progress has been made. I recall having a balance of over €2,000 in my account, with the last transaction being €500 from my neighbor. I urgently request that you either send me all my remaining funds or provide a detailed of what happened to my money, provide me a statement of account transparency is all I requested nothing more. If this matter is not addressed promptly, I will have no choice but to pursue legal action.
Your immediate attention to this matter is crucial.
10 avril 2024
Avis spontané
Réponse : Saurus.com
We regret hearing about your experience with Saurus and apologize for any inconvenience caused.
As a financial institution, we are legally obliged to conduct routine verifications to ensure compliance with regulatory standards, regrettably, we did not receive the required information within the specified timeframe, leading to the closure of your account.
Regarding your concern about the remaining balance, we want to clarify that as per our records and the communication sent to you via email, there were no funds remaining in your account at the time of closure. We understand the importance of these matters and assure you that any legitimate inquiries or requests for further information will be promptly addressed via email.
No straight answers, only excuses.
3 months ago, I did not receive cash from an ATM. The bank involved freely admitted that I had not received my money and my bank saurus would have to make a claim. Which I told by saurus it would be within 45 days, after approx 2 months, I asked was there any progress and told they are still within 45 days, I them waited until well after 45 days and tried to ask about my money again, to be told it was with them, no explanation no time frame, nothing,
In the last couple of weeks I have tried several times sending emails asking about my money. To be completely ignored. No replies to email, nothing.
It has been 3 months now and nobody at saurus will answer and tell me when I will receive my money.
Update...
I have received no further correspondence from saurus despite what they may write here. Over 3 months now, no news whatsoever of when I receive MY money back.
Not sure whether this is incompetence or theft.
14 décembre 2023
Avis spontané
Réponse : Saurus.com
We are sorry to hear about your experience. As we informed you in our previous email (we have not received any new communication from your side), we wanted to inform you that we have reached out to our financial provider to obtain the latest information regarding the status of your claim. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this matter.
Hola buenas quería preguntar si ya…
Hola buenas quería preguntar si ya puedo abrir mi cuenta con ustedes
9 mars 2024
Avis spontané
Réponse : Saurus.com
Buenas Leandro, manda un email a support@saurus.com y estaremos encantados de ayudarte.
That’s a big lie you guys are fraud…
That’s a big lie you guys are fraud I’ve sent every details and file you ask but rather you not responding
25 janvier 2024
Avis spontané
Réponse : Saurus.com
Good morning Stanley. We're sorry for the trouble. We haven't received the information we need from you. Please check your email (including spam) for our verification requests. Once we have the details, our team will help you out.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.