We bought a mirrored cabinet and while adjusting the shelves a very small nut which holds the shelf bracket in the frame fell out and was lost. I ordered and paid for a replacement bracket. Bracket ca... Voir plus
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We bought a mirrored cabinet and while adjusting the shelves a very small nut which holds the shelf bracket in the frame fell out and was lost. I ordered and paid for a replacement bracket. Bracket ca... Voir plus
L'entreprise a répondu
Speed of aftercare was great, Megan dealt with my issue promptly and outlined what needed to be done in a clear and precise way. She also made sure to keep in touch and check on thing sat every stage... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐⭐ I’d like to give a special mention to Megan Locke-Haynes at Scudo. She is always extremely helpful, professional and quick to respond whenever I need assistance. Megan always goes the... Voir plus
L'entreprise a répondu
I contacted the company over an year after buying shower sliding doors, asking some help with minor issues I waited too long to try to resolve. I was worried it was too late after the warranty expired... Voir plus
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The guys at scudo were super helpful with assisting me with an issue I had with my shower controls. They were quick to reply, explained what the issue was and gave me some tips to help resolve the issue, saving me 80 quid. In today's day where everyone's trying to make a quick quid, this is super appreciated. Thanks a lot.
Daisy was very helpful on the phone and sorted our enquiry quickly.
Jess in customer service has been great. I love scudo shower products and I had a fault with my shower. Jess sorted the replacement part under the lifetime guarantee and got it shipped out asap for me. She responded quickly to my emails and kept me well informed. 5 star service from a great company.
Perfect couldn’t have been any better great experience
My issues were dealt with very promptly and emails answered in a timely way .
Customer services including Meghan were very helpful and sent me a new part to my appliance straight away .
Daisy Hemingway from Scudo customer service is always polite, knowlegable and helpful. She recently resolved an issue promptly, within an hour or so, getting back to me by email and telephone. Thank you Daisy.
Called up for some replacement instructions for an enclosed shower (we lost the original) spoke to Sam, within 5 minutes they were in my inbox.
Fantastic service, thanks
Sam has been fantastic sorting out a problem with my hot tank. His customer service is a credit to his company. He is patient and nothing was too much trouble for him. He always came back to me when he said he would. I wish all customer services followed his work ethos. Thank you Sam
My shower door roller was broken and I couldn’t buy the replacement in Chester.
Finally I was introduced to the Harrison Bathroom seeking for help, might be the last hope actually.
Callum is much helpful, he replied me promptly and advised me to look for the replacement at the Scudo Bathroom (he also gave me the model number) that I could get the replacement at last.
Though the warranty of my shower settings were long expired, Callum still gave hands. Brilliant staff.
I had a problem with a tap only purchased 6 months ago which I had bought from Tile planet in Leicester. I took the tap back was appalled by their reluctance to replace the tap or contact Scudo to rectify the issue. Basically they said the onus was on me!
I contacted Scudo who were brilliant and sent a replcement cartridge which i was able to change myself.
Big shout out to the customer services team..you're all amazing!! Thank you so much!
Just needed a bit of advice re a bathroom mirror. Very quick response and advice much appreciated.
Scudo do not issue a full refund if a return is made after 2 days! You will only get a 30 % refund value within 28 days and no refunds after 28 days.
I wanted to return an expensive shower screen as the size was too big but they only offered a 30% refund so I incurred a loss of over £100.
Decent quality stuff at scudo
Thank you Eve for sorting the issue on an order I had on behalf of premier gas!
Megan was very helpful and managed to sort out a new mirror for me!
Having had a bathroom (cowboy) local fitter who was kicked off site, one of the problems he left the shower was not working as designed, I must point out SCUDO had no input creating the problems, having problems with the shower and none of the original paperwork, SCUDO in the form of Callum and his service colleges advised me, and indeed supplied the parts to correct the problem, so many thanks your shower parts are working perfectly, Many thanks Frank Boswell
The customer service team are excellent. Callum, Daisy, Megan and Jess were all extremely helpful, friendly and polite. They found a solution to two issues that my customers had, and immediately offered replacement products and credits for the damaged items.
Well done all!
Have just installed a scudo empire unit and bellini tap. Love the unit sink
and tap. What lets it down is the toilet seat cover. Is made of flimsy plastic and feels really cheap. Not what I expect for the price
Spoke to Megan in need of a POD and received quickly and efficiently, great service.
Very impressed with the service I have received from Sam, would definately recomend Harrison Bathrooms and Scudo as their customer service is the best.
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