We have invested with Secure Trust continuously since 2011, and are highly likely to continue doing so. Good rates, great administration support, people you can talk to easily and highly efficient p... Voir plus
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Lisez les avis des autres
Banking itself is fine but the on-line experience has been poor. Every time I log in I get error messages and have to reset everything. It doesn't allow for you having saved (securely) your log-in dat... Voir plus
L'entreprise a répondu
I appreciate banks with good, simple to use apps that have the right level of security. Secure Trust Bank has a great app and it is easy to move around, find the information you need or open or close... Voir plus
I am so happy with my dealings with Secure Trust Bank. I am not very confident with doing everything online & prefer to speak to a person which i find less stressful. All the staff I have spoken wit... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Coordonnées de contact
Yorke House, Arleston Way, B90 4LH, Solihull, Royaume-Uni
- 03451 117 092
- securetrustbank.com
4,5
Excellent
4 k avis
Demande des avis aux clients
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Easy to set up account
Easy to set up account, good interest rate and prompt response.
3 juillet 2026
Easy to open new account
Easy to open new account for transferring from low-interest accounts.
3 juillet 2026
Very easy to open a new savings account…
Very easy to open a new savings account and the mobile app is good
3 juillet 2026
Product knowledge
Everything went very smoothly. I always find the staff very respectful,patient and kind.
They will always have a soiution to my qjuetion
3 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Transfer in ISA did not happen
I opened a 1 year fixed ISA & completed a transfer In form from RBS & I checked by phone that I had done this correctly. On the day of maturity I telephoned RBS to just check the transfer was in place, they said they had not received it (after 16 days with Secure Trust), I called STB they said they had mailed me a form which needed my actual signature- this had never arrived. I realised even though they mailed another form, there would not be enough time before my funding window closed. I closed this account. And I see this is a common problem with STB.
25 juin 2026
Avis spontané
Réponse de Secure Trust Bank PLC
Hi,
We appreciate you sharing your experience with us regarding the ISA transfer process. We understand your frustration with the delays and the unreceived form, especially given the time-sensitive nature of your funding window.
Unfortunately some providers are not on the electronic ISA transfer database and this is why in this cases a manual form was required, as this is the only alternative to request the funds from RBS.
We are sorry to see that you have closed your account based of this. For future reference, we are able to send out another manual form if one is not received the first time and we are also able to still go ahead with transfers if we receive the manual form after the funding window as we understand this is a longer process and can re-open an isa if funds are due to be transferred across.
Kind regards,
Sophie
Great support was offered in carrying…
Great support was offered in carrying out my instructions. Very polite and carried through what the agents said would be done. Many thanks.
2 juillet 2026
Excellant Service
Any of their staff whom i have spoken with have always been extremely patient and and helpful and ready tocarry on despite dealing with a slow learner.
3 juillet 2026
Prompt phone answering
Prompt phone answering
Helpful and good problem solving
Clear response via email
30 juin 2026
Polite & efficient staff
Polite staff. Well versed in their work. Sorted my enquiry with great professionalism. It took a bit of time to connect on telephone
1 juillet 2026
Secure Trust, easy banking
The website, is very easy to navigate. Either withdrawing, closing & opening accounts is great
2 juillet 2026
So Far So Good.
2 juillet 2026
Good interest rates,easy web access.
Good interest rates,easy web access.
No problems with transferring money to and from nominated bank account.
3 juillet 2026
Great banking experience & service
Found Secure Trust Bank via Money Saving Expert website. Very easy to get my Savings account opened and online banking and app up and running. Withdrawals and deposits so quick & easy. I’ve also just opened a new savings account with a higher interest rate online all done in a few minutes after a chat with customer services. The interest rates are favourable and the ease of use and app really great. All round 5 stars from me!
2 juillet 2026
I had an ISA and was pleased with the…
I had an ISA and was pleased with the ease of opening my account. However, Secure Trust left it so late to inform me of my options upon maturity (13 days) that I transferred the account to another provider that I know gives plenty of time as the account approaches maturity to weigh up my options. I was pleased with the efficiency of the transfer to my new provider. Thank you.
1 juillet 2026
Long standing customer
Easy to use website, excellent communication throughout setting up new account process. Felt safe, secure and supported. Especially appreciated the prompt emails when a transferred amount arrived in the newly set up account.
3 juillet 2026
Easy to operate saving account
Easy to operate saving account, suitable amount of email contact, all good. Good interest rate, upgraded existing acct to.
1 juillet 2026
Easy to use website and account set up…
Easy to use website and account set up in a matter of minutes
3 juillet 2026
Transferring funds to an online account…
Transferring funds to an online account was a simple process. Lots of guidance along the way. Account was soon up & running.
3 juillet 2026
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