We have invested with Secure Trust continuously since 2011, and are highly likely to continue doing so. Good rates, great administration support, people you can talk to easily and highly efficient p... Voir plus
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Lisez les avis des autres
Banking itself is fine but the on-line experience has been poor. Every time I log in I get error messages and have to reset everything. It doesn't allow for you having saved (securely) your log-in dat... Voir plus
L'entreprise a répondu
I appreciate banks with good, simple to use apps that have the right level of security. Secure Trust Bank has a great app and it is easy to move around, find the information you need or open or close... Voir plus
I am so happy with my dealings with Secure Trust Bank. I am not very confident with doing everything online & prefer to speak to a person which i find less stressful. All the staff I have spoken wit... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Coordonnées de contact
Yorke House, Arleston Way, B90 4LH, Solihull, Royaume-Uni
- 03451 117 092
- securetrustbank.com
4,5
Excellent
4 k avis
Demande des avis aux clients
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Customer Care
Had a had easy experience, no issues and very pro active in sorting any issues.
7 juillet 2026
Seamless ISA transfer
7 juillet 2026
Smooth transition into new account
Smooth transition into new account. Great rate of interest.
7 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not an easy app to use
Had many bank accounts in my time but the app for secure trust locked me out for 7 days on the first day of having it.
Takes 2-4 hours to transfer money just too long compared to other accounts I’ve had
8 juillet 2026
Réponse de Secure Trust Bank PLC
Hi Neal,
We appreciate you sharing your experience with our Mobile App and transfer times. We understand your frustration with being locked out and the timescales involved in transferring funds.
We are actively working to improve these aspects for a smoother user experience.
Kind Regards
Gemma
It was a pleasant change to actually…
It was a pleasant change to actually speak to a human being when opening an account
8 juillet 2026
Easy to set up and deposit funds.
Easy to set up and deposit funds.
Awaiting 1st month of interest payments. So far so good
6 juillet 2026
Wayward Paperwork and Website
I don't have an account with STB. I was thinking of doing so, and downloaded all their terms and conditions.
The first thing I noticed was that there was frequent reference to "Tariffs". It concerned me that STB might raise service charges. A schedule of tariffs was supposedly to be found on the STB website. I couldn't find them anywhere. I rang the company. The person I spoke to was very pleasant, but also couldn't find the schedule.
She also couldn't explain why there was a reference under the T&C to termination, but no indication of what would be involved.
I did not feel confident around investing money in a company which seems rather wayward around communicating information, so moved on.
A shame really since the interest rate on offer and the apparent simple process of opening an account were both very attractive.
8 juillet 2026
Avis spontané
Réponse de Secure Trust Bank PLC
Hello,
Thank you for taking the time to share your feedback regarding your experience with our terms and conditions. We appreciate you bringing these concerns to our attention.
We understand your frustration with the difficulty in locating the "Tariffs" schedule and the lack of clarity surrounding termination procedures. We regularly review and make changes to our website and documentation to ensure all information is easily accessible and clearly explained for our prospective customers.
Your comments highlight areas where we can improve our communication, and we are committed to making these necessary adjustments. We value your insights as they help us enhance our services.
Kind Regards
Gemma
great patient help provided by staff
great patient help provided by secure trust call staff
7 juillet 2026
Easy to open a new account all seemed…
Easy to open a new account all seemed to work well
6 juillet 2026
So far. so good.
Just opened a savings account with Secure Trust. It was a nice, easy, simple process. It's early days, but the interest rate is competitive, particularly given the fact you don't have to jump through hoops and open a current account to be able to hold a savings account with them. For that, they get my vote, and my money!
6 juillet 2026
GREAT ACCOUNT OFFER
Application questionnaire was easy to complete and the result was extremely quick, no waits for approvals!
The offered interest rate and account conditions suit me very well.
8 juillet 2026
Opening an account was hassle free
Opening an account with Secure Trust Bank was as easy as it can be. Our deposits appeared quickly. At this point in time they offer a very good interest rate on an easy access savings account. Let's see if they maintain that.
8 juillet 2026
I am 72 my hearings not great and I…
I am 72 my hearings not great and I find the whole process of changing to a new account far too complicated.
I will not be going through this nightmare again, I will close my account and transfer to another bank, by comparison I find the Leeds BS excellent.
I simply do not understand that when you have all my details the process cannot be simpler.
8 juillet 2026
Réponse de Secure Trust Bank PLC
Hello Bill,
We are truly sorry to hear about the difficulties you experienced with the account transfer process. We understand how frustrating it can be when a process is not straightforward, especially when dealing with hearing challenges.
Your feedback regarding the complexity and your comparison to other institutions is very valuable to us. We are always looking for ways to simplify our procedures and we will certainly review your comments to improve our customer experience.
Kind regards
Gemma
Good bank with great interest rates and…
Good bank with great interest rates and App easy to use.
7 juillet 2026
Easy ISA transfers
Wanted to transfer 2 ISA’s over which were maturing on different dates. Process was extremely easy.
24 juin 2026
Easy and straightforward process
I found the process of applying and opening of my account easy and straightforward. No problem whatsoever.
The interest rate is quite competitive too.
Would recommend
6 juillet 2026
Interest rates are very competitive
Interest rates are very competitive. Excellent telephone service to solve any difficulties.
29 juin 2026
Personal service on the telephone
7 juillet 2026
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