I Love Jewelry Avis 

If I could give a 0 I would. Awful customer service and they lie ALL the time. I call weekly about my order only to be scripted” the shipping label has been created and your order will ship today” and it doesn’t happen. This is not due to the pandemic because I ordered from the over a year ago and the same thing happened. You’re better off spending your dollars elsewhere. Learned my lesson.

This Company has the WORST Customer Service in the world. Ordered a mini monobox and got 2 identical items and they refuse to reimburse my money for 1 of them. I have been ordering things from them for several years but this is awful to take someones money like that and then claim they did nothing wrong. They said it was for June and July, I am sure that everyone who ordered Mini Monoboxes did not receive the identical things for those months. They just lost a good customer and I will NEVER order from them again!

I would like to update my review below. I contacted customer service with my issue. They gave me the option of a refund or to have them redo the product. I chose to have them send me a new one. I don't have it yet, but it has been shipped. So, customer service stepped up, however, it took quite a long time.

I ordered a name necklace in December and still have yet to receive it. It’s currently July. I’ve emailed them a numerous amount of times but all of them get neglected and I never got a refund back.

Ordered the t shirt monthly bag and and the monogram bag and asked for half a year to fix my initials and they never did I was sent a link to a place that would only fix the size and nothing more I called and called I emailed and emailed and nothing was ever fixed I told them I was working in and out of town so I was only getting my packages when I returned I couldn’t tell right away if they had made the change
Needless to say I was never corrected And no one reimbursed me the bags kept coming and now all my initials are wrong

Customer service is absolutely terrible. I ordered a pair of pajamas in April. It’s July and I never received them. I didn’t get a shipment notification so after a month I called to see when my package would be shipped. They told me it had already been shipped and the tracking number said it had been delivered. They said normally they don’t do it but they would resend my order to another address. The same thing happened twice! They now are not answering my emails and refuse to refund my money so I spent $50 for them to never confirm that they shipped my item via email, lose my package, and lie about resending it.

I have had a subscription for over a year and loved getting my monthly items. I received an email stating that my item was delivered. Unfortunately it never reached my home. I reached out to customer service. The answer I got back was not what I was expecting. They stated that they are not responsible for lost, damaged, not delivered items, etc. They basically stated that I probably put in the wrong address (mind you my address has been the same for over a year and never had a problem). It was a reoccurring charge. They didn’t offer me a refund, a store credit, a percent off, NOTHING! (except hint that it was my fault). To me the paying customer I find that disgusting. Adios, I will be canceling my subscription based on how awful the customer service is and I will be passing this on to family and friends who also order from here. Disgusted customer to say the least!

Months ago, I purchased a handbag from I Love Jewelry and only opened to ensure it was what I ordered and then put it away. I was carrying another one of their handbags and did not want to change just yet. When I finally removed the handbag from the shipment packaging, I saw that it had been cut. After contacting ILJ, they promptly refunded my price in a giftcard. Beautiful items, at great prices and outstanding customer service!

To my surprise I had three different charges swap bag , monthly subscriptions and I don't even know what the 3rd was . clearly I was paying a lot monthly my problem was for some reason one of them was showing a size small and the others xlarge all with the same initials there should be a check and balance on the companies end seeing that there are no refunds I have two items in small that I cant use . I cancelled my subscription due to fear of this happening again in the future be aware of this people. ARRIEL DIDNT OFFER ANY ASSITANCE TERRIBLE CUSTOMER SERVICE

They are terrible at customer service . I never got my package and they refuse to give me a refund. I wish I would have checked the reviews I would have never tried buying anything had I seen this before.

The 3 times that I have had a problem with this my orders they will not do anything. No problem with taking the money immediately, though. Merchandise quality has gotten really bad lately. Customer service is non existent!! Buyer BEWARE!!!

I love everything I have bought from this company!!! Some times things take longer especially if you want it monogrammed, it you don’t get it monogrammed comes fairly quickly!!! I’m a pajama freak so I just love every pair of pajamas I bought from them!!!❤️❤️❤️

I have fallen I love with I Love Jewelry! I had no problems with their customer service or merchandise. The jewelry is unique and a very nice quality for costume jewelry. The monogrammed clothing is very pretty, a perfect fit, and really comfortable. I signed up for the monthly subscription. The outfit I received is beautiful! I purchased some caps and t-shirts from the sister sites and received many compliments when I wore them. I see that others may not have had as good of an experience. However, with Covid-19 impacting businesses, I would consider the obstacles and give the business a second chance:-)

I ordered the monogram leopard print bag and I just love it! The quality of bag is nice and looks very durable. The color of the inside (red) and outside (leopard) is very vibrant. I am in love with I Love Jewelry. Will be ordering again. Just waiting for the 2 monogram black quilted bag and travel back to restock!!!

I wouldn't even give 1 star if I didn't have to. I placed an order almost 2 months ago and have yet to recieve said order. I have emailed requesting updates to no avail. I was however sent an email that one item I ordered was no longer available and was sent a gift card. I redeemed the card for another item and as I said have yet to recieve either order. I understand due to Covid things take a bit longer but 2 months? I have placed several orders from these online sites and not one have I received as of today. I'm beginning to think their taking advantage of customer's, taking their money and not coming thru with the products. I will never order from these sites again and do not recommend anyone else to either. When you lose hundreds of dollars it stings. I'm going to see who I can contact regarding these issues to resolve and hopefully recover my money.

Horrible business practices. I ordered two items. The package was shipped, with tracking #. I never received the items. Couldn’t reach anyone for a month. Finally through customs support (Kayley) reaches out to me to say the order was delivered according to tracking number. I asked for a refund sense I hadn’t received anything. Basic the response was they aren’t liable for damaged, non-delivery or lost items. Kayley said to check with USPS and/ or my neighbors. Rotten response and poor business practices.

My first experience went well, I was so pleased with my pajamas that I decided to make it a monthly thing. Well the next experience has been terrible and like the other reviews, customer service is the issue. I ordered two sets of pjs the second time around and one item arrived damaged. I ordered the pink with black trim set. The pant has what appears to be ink from the black trim on the pink, it’s clearly a manufactured problem and I’m sure I’m not the only person with a problem with this particular item. Just like the others I have reached out several times and only get a generated message from the company. I even joined their live on FB the other night, did not acknowledge that I asked a question. Until they get their customer service together I would not recommend this company

STAY AWAY FROM them. Ordered shirt-took two months to receive. There is a huge hole in the back of the sweater. Cannot reach anyone through email or phone. Customer service is the worst I’ve ever seen. Don’t give your money to a company with Non-existent customer service. I’ll never order from them again. I should have checked their reviews prior to ordering!!!

Horrible experience. No communication. Spent $160 and after one month and 10 days they are still asking me to wait an additional week. I no longer need items. I want a refund which they say they can’t provide. In a week they said they wouldn’t reshipnitems, and as stated, I no longer need. Contacted them 19 times to get shipping information and ever received any kind of information or communication. ON TOP OF THAY, THEY HAVE THE AUDACITY TO BE RUDE & GIVE ME AN ATTITUDE EVERY TIME I CALL!!!!!

I was so excited about my pj order! They shorted me one item! My mystery item was the same as an item I ordered! I have tried to contact them numerous times!!! No response! From other reviews this is the norm! 81 complaints of them not responding! The pjs are soft but not cotton! They are hot temperature wise!