have had two previous pairs of loafer shoes from this company,good quality leather shoes at a very reasonable price this time purchased suede slippers and am very pleased, next day delivery and re... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Extremely pleased with the service from Silver Street and their chosen delivery company. The Chelsea Boots were excellent. Fitting comfortably. An excellent purchase.
L'entreprise a répondu
I will give a star three rating, and that is because of the timely delivery of the item I have ordered as well as the design and style of the booth I have ordered. However, I am disappointed by the qu... Voir plus
L'entreprise a répondu
The shoes I ordered for a gift arrived in perfect condition , well packaged too . I always tend to choose Silver Street shoes when choosing shoes for my partner as they are well made and are of hig... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A splendid collection of leather shoes, boots, wallets, wash bags and bags blending tradition and modernity. Designed in Leicester, Britain's footwear manufacturing hub.
Coordonnées de contact
Himalayan House, 430 Thurmaston Boulevard, LE4 9LE, Leicester, Royaume-Uni
- 0116 275 6555
- Info@silverstreetlondon.co.uk
- silverstreetlondon.co.uk
4,2
Bien
204 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt order response.
29 décembre 2024
Excellent item
Excellent item, exactly as stated. Quick delivery, came before time stated.
Many thanks
8 décembre 2024
Sent the wrong boots out!
10 décembre 2024
Nice shoe with prompt delivery
28 novembre 2024
Excellent quality
26 novembre 2024
Product arrived in super fast time and…
Product arrived in super fast time and quality was as expected
22 novembre 2024
Gift wrapped for Christmas with hand…
Gift wrapped for Christmas with hand written tag. Bought 2pair of boots for my husband. Great quality boots he lives this brand!
26 novembre 2024
Shopping with Silver street is easy…
Shopping with Silver street is easy dealing with professional team and high stranderds.
5 novembre 2024
Fantastic communication
I didn’t get what I ordered but the company rang me to apologise and offered an alternative option or refund.
10 septembre 2024
Goods not received at all !!!
Goods not received at all !!!
No explanation
No correspondence
No goods
I ordered a pair of loafer shoes for my daughters wedding
An email said I would receive them from Friday 30th August to Tuesday 3rd September it is 8th of September and still No shoes !!
Iam so so disappointed ,will never order from this website
again the wedding as now taken place so I now want a full refund .
28 août 2024
The shoes and boots I got were great
The shoes and boots I got were great. There was a slight delay with one of the deliveries but it was sorted in a matter of 48hrs. Good products and good service.
31 juillet 2024
Having returned shoes tracked & signed…
Having returned shoes tracked & signed for the company ignores my emails and has not / won’t refund me.
Terrible customer service.
28 mai 2024
Avis spontané
Order in ‘picking’ for 10 days ?
I placed an order with Debenhams online and unbeknown to me the order was contracted to a concession ‘Silver Street London’. On 31st March I received confirmation from Debenhams of order, including that I would receive the men’s loafer shoes in 2 working days ( I paid £4.49 for express delivery)
However, by 5th April I contacted Debenhams to chase the order as needed for a wedding. Debenhams advised they could not do anything until 9th April as this was the 10 day period whereby they would look in to orders not received.
10 days after order, Item still not arrived and eventually Debenhams advised that they would contact Silver Street London (first time I was made aware that my order was not being fulfilled by Debenhams direct)
Debenhams gave a further wait time for response being 15th April? I contacted Silver Street direct as found details on Trust Pilot after seeing other customers with similar experience. Silver Street london advised that my order was still in warehouse in ‘picking’ - 11 days after order placed with express delivery?!
Silver Street London confirmed that they would authorise refund with Debenhams but that they will not get involved with refund of express delivery, Although confirming that nothing was despatched (no delivery cost incurred) they said they deliver for free, it is Debenhams that charge the delivery fee to customer.
To date I have now received confirmation from Debenhams of refund being processed but this does not include delivery fee paid. Debenhams have not refunded the express delivery fee charged to me even with confirmation from Silver Street London that they had not despatched the shoes ordered and that the order on their system is still in ‘picking’.
Shocking service from both Silver Street London & Debenhams why should the customer be out of pocket when the neither retailer has fulfilled their contract on order…
Furthermore, Debenhams do not have a customer service number so you can speak with a member of the team to resolve in real time, instead you have to email and receive a reply at 04:49am which I presume is either AI or from a customer service centre somewhere outside of the UK which makes problem solving difficult due to time difference and delays the process.
I wouldn’t shop with either of these retailers again, shocking service!
10 avril 2024
Avis spontané
Didn't get my order.
Was supposed to get my order yesterday. They sent me an email the day I orderd (25/1/24) saying they have sent it. However Royal mail tracking even today tells me they haven't got the parcel yet. Now im chasing a refund. This is my first time ordering with this Company. Never again!
Edit: quick response by customer service and refund. Adding one star for that.
1 février 2024
Avis spontané
Réponse de Silverstreetlondon
Dear Customer,
We are investigating this with our warehouse and courier service as the following had been dispatched from our side. We have had instances wherein the courier service either fails to deliver it sends it back to us under pretence of not able to deliver. We will have this chased up and do apologise for the inconvenience caused
Very speedy delivery and shoes were…
Very speedy delivery and shoes were well packaged too. Overall a great service.
28 janvier 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.