Smartpress Avis 

488
TrustScore 5 sur 5

4,8

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great quality, super fast production, great communication, and people who know what they’re doing! Love the counter pickup option! When we were missing a few envelopes, they were ready within a busine... Voir plus

Noté 5 sur 5 étoiles

I used Smartpress to print out some rack cards and they came out looking so good! I had some trouble with getting the print set up correctly and their support chat agent was so kind and helpful. I... Voir plus

Noté 5 sur 5 étoiles

I'm a picky customer and wanted really custom and specific brochures and folders. Keela Cottew has been amazing to work with and super helpful and patient throughout the process. I will be ordering f... Voir plus

Noté 4 sur 5 étoiles

The foiled bookmarks I got were great. Took off a star just because packaging was a bit lack lusted and the boomarks on the end were damaged from rubbing but otherwise, fast service and great product.... Voir plus

À propos de l'entreprise

  1. Service d'impression numérique
  2. Imprimeur numérique
  3. Graphiste
  4. Magasin d'impressions et de signalisation
  5. Imprimeur

Écrit par l'entreprise

Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

488 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(488)

480 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The Online Printer I have found!

The staff is helpful and easy to work with and very accommodating to my multiple last minute revisions. They produce an amazing product and I was extremely happy with the results. I will continue to use Smartpress for future projects. Thank you for all that you do!

5 mars 2026
Noté 5 sur 5 étoiles

First time I'm using smartpress

First time I'm using smartpress, FIRST.... I love that there is a real human that picks up the phone . and I can get answers quickly . and the quality of paper, color just everything was perfect . and all the tweaks that were needed thank you !!! now I'm placing an order for the commercial interior design brochures the only thing I did not like was the charge for packing and shipping seemed excessive

8 mars 2026
Noté 3 sur 5 étoiles

Interface was easy and straight…

Interface was easy and straight forward. Shipping time average, quality average, and response time is below average. Overall 3 star taking into account all pieces.

15 mars 2026
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Réponse de Smartpress

Thank you for taking the time to share your feedback. I'm glad to hear that you found the interface easy and straightforward to use. That’s something we work hard to maintain for our customers.

I’m sorry to hear that the shipping time, quality, and response time didn’t fully meet your expectations. We truly value feedback like this, as it helps us continue improving the overall experience for our customers.

If there’s ever anything specific we can assist with on a future order, please don’t hesitate to reach out via live chat on the website or at customerservice@smartpress,com

Noté 5 sur 5 étoiles

Smartpress Went Above & Beyond!

I was new to ordering bookmarks to promote my books and initially selected a lighter paper weight and smaller size than I intended. The team at Smartpress quickly stepped in, helped correct the order, and ensured everything was adjusted in time to meet my event deadline. They truly went above and beyond to make sure I was satisfied and that the bookmarks arrived exactly when I needed them. Excellent service and a great experience working with their team.

12 mars 2026
Noté 5 sur 5 étoiles

Event Programs

I put in an order late for a large military event and the staff was so helpful getting the order right and taken care of. The programs that we ordered looked wonderful. The turn around time was incredibly quick. When I called to ask some questions for ordering it was so nice to talk with an actual person right away and get the support I was looking for.

12 mars 2026
Noté 5 sur 5 étoiles

Amazing Service!

We always have amazing service with Smartpress. Their customer service team is top notch. Great communication throughout the print process. I always know where the project stands, can ask questions quickly with a representative, and make adjustments along the way. The team at Smartpress is always friendly and so helpful. Their quality of print matches their service - always top-notch. 10/10 recommend.

11 mars 2026
Noté 5 sur 5 étoiles

Above and Beyond

They went above and beyond to get my order to me in time for a show after it was lost by the shipping company. Product looked great. I will be using them in the future.

26 février 2026
Noté 5 sur 5 étoiles

Smartpress was wonderful!

Smartpress was wonderful!

I needed the brochure in a rush, and I needed it sent to the conference address, rather than to me. I am not a professional designer, so when I sent the artwork to Smartpress, it did not fit exactly to the page. A real person contacted me via text/email to tell me that, and they kindly adjusted the page size to make it fit correctly. They also understand the need for the rush and were able to accommodate me without a problem. I think my biggest appreciation of the service, is that I knew I was communicating with a human and not AI.

I am grateful for their help and will definitely use them again. Thank you, Smartpress.

11 mars 2026
Noté 5 sur 5 étoiles

There are so many things that impress…

There are so many things that impress me about Smartpress:
•Amazing price!
•Great “new customer” incentive
•Clear print job specifications
•Great customer facing people – Special shout out to Chase and Mira!
Love that your phone goes straight to a knowledgeable human (not some circular phone menu torture)
Reasonable turnaround time

One thing that would have made my initial decision making easier would be if the “What Happens After You Place Your Order” information that was provided after my order was placed could have been described (or linked) earlier in the process. I ended up losing a day in a tight production turnaround because I didn’t understand your timeline and had to authorize payment before understanding timing. This induced a good deal of avoidable uncertainty.

11 mars 2026
Noté 3 sur 5 étoiles

Took a long time to receive everything…

Took a long time to receive everything and the back & forth wasn’t timely compared to what the site to ship timeline was.

3 mars 2026
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Réponse de Smartpress

Thank you for your feedback and for choosing Smartpress for your first order. After reviewing the order, I can see there was a delay while we worked through file adjustments and a revised proof before production could move forward. While those changes were needed to match the order specifications, we agree the turnaround between steps could have been quicker on our end.

We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a smoother experience on a future order.

Noté 3 sur 5 étoiles

Inconsistent cutting

For some reason my cards always have inconsistent or uneven cuts. I’ve done two orders of them but they both had the same issues. I do like the print quality and the paper, I just wish they could cut them evenly.

24 février 2026
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Réponse de Smartpress

Thank you for your feedback and for continuing to choose us for your business card orders. I’m sorry to hear the cuts have appeared inconsistent across multiple orders. That’s not the experience we want you to have.

Business cards are trimmed in large batches using precision cutting equipment, and slight shifting can occasionally occur during finishing. That said, consistent results are very important to us, and I will be reaching out to help make this right.

Noté 4 sur 5 étoiles

Beautiful Prints

Our collateral prints came out well. The paper weight was really nice, the colors rendered accurately. I wish that SmartPress offered a pre-press check BEFORE purchasing the product to make sure everything is going well in the design process, that would make SmartPress superior to other print companies out there.

8 mars 2026
Noté 5 sur 5 étoiles

Excellent communication

I appreciate the regular status updates and quick follow up with proofs. They worked with me until it my order was perfect. Thank you!

8 mars 2026

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