Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Voir plus
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Lisez les avis des autres
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Voir plus
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Voir plus
L'entreprise a répondu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Voir plus
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À propos de l'entreprise
À propos de Source for Business
Écrit par l'entreprise
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Coordonnées de contact
PO Box 9136, BH11 0GF, Bournemouth, Royaume-Uni
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excellent
2 k avis
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I rang Customer Services with a query…
I rang Customer Services with a query this morning and spoke with Sam Booth - she was so helpful on the phone and sorted my query quickly and efficiently. She was also a delight to speak to, very refreshing.
23 février 2026
Avis spontané
Réponse : Source for Business
We're happy to hear that Sam was helpful and efficient!
Thank you for your review, we appreciate you taking the time to share your experience.
Kind regards,
The Source for Business Team
Called today regarding a small issue…
Called today regarding a small issue and Kevin kindly and swiftly talked me through my account and set up everything I needed over the phone in under 10 minutes.
19 février 2026
Avis spontané
Réponse : Source for Business
That's fantastic to hear! Thanks for sharing this review, we really do appreciate every one.
Kind regards,
The Source for Business Team
Great Customer service
I spoke to Sam about a huge increase in our bill
She was very polite, friendly, listened and understood my query. She explained everything to me about consumption amounts and reading, etc. She has a great wealth of knowledge.
Although this is still an ongoing issue, Sam has reassured me that she will be there to speak to me again if I need to discuss this issue with her
13 février 2026
Avis spontané
Réponse : Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Sam was helpful, friendly, and knowledgeable. It’s great that she could explain everything clearly and reassure you that she’s there to support you while the issue gets resolved.
Kind regards,
The Source for Business Team
Spoke to a lovely lady called Sam
Spoke to a lovely lady called Sam, she was helpful and pleasant and made updating my details very simple.
18 février 2026
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your review!
If there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
Super Helpful Customer Service
Had an issue with our bill and had to submit a metre reading. The lady over the phone was extremely helpful and friendly and also helped get set up for an online account.
17 février 2026
Avis spontané
Réponse : Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear your bill issue and meter reading were sorted so smoothly, and that getting set up online was straightforward. It’s great to know the support made everything easier.
Kind regards,
The Source for Business Team
Kevin Customer Services - Very Helpful
Kevin - Customer Services - Very helpful.
Kevin was really helpful today, unpicking a few errors around readings and dates. He resolved my issue quickly and easily, which was fantastic
17 février 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing this!
We’re really glad Kevin was able to sort everything out quickly and make the process hassle-free. It’s great to hear your issue was resolved so smoothly.
If there's anything else we can help with please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
great service from HEATHER MORRIS in…
great service from HEATHER MORRIS in customer support team first class young lady very well trained first class service by HEATHER.
16 février 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback!
We’re really pleased to hear Heather provided first-class service and made the experience so positive. It’s great to know her training and approach made such a difference.
Kind regards,
The Source for Business Team
Brilliant response from everyone at Source
Brilliant response from everyone at Source (Especially Helen and Heather) who were compassionate and constructive; helping me to navigate a challenging situation for my elderly mother.
16 février 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing your review.
We’re so pleased Helen, Heather, and the team could help you through a tricky situation for your mother. It’s great to hear their care and support made things a bit easier.
Kind regards,
The Source for Business Team
Really good customer service
Call back worked well. Daniels Veldre was very helpful and kind on the phone.
5 février 2026
Avis spontané
Réponse : Source for Business
This is great to here - thanks so much for taking the time to share your feedback!
Kind regards,
The Source for Business Team
Very friendly and helpful
Straight through on the phone to Kevin who was very friendly and helpful and got me set up with everything I needed.
6 février 2026
Avis spontané
Réponse : Source for Business
Thank you for your feedback!
We’re really pleased to hear you got straight through and that everything was set up smoothly. Friendly, helpful support is exactly what we aim for - thanks for letting us know.
Kind regards,
The Source for Business Team
Daniel at Source for Business was great
Daniel at Source for Business was very helpful and informative, he was also really quick at finding issues and resolving them. I threw lots of problems at him with three different accounts and he was great.
5 février 2026
Avis spontané
Réponse : Source for Business
Thanks for sharing this!
We’re really pleased your call went well and that everything was handled smoothly, even with a few different things to tackle. We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
The advisor was courteous and…
The advisor was courteous and professional.
Very helpful with looking into my query and answering my questions.
5 février 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback.
We’re pleased to hear your query was handled professionally and that you found the support helpful and clear. It’s great to know your questions were answered and everything was looked into for you.
Thanks again for taking the time to leave a review.
Kind regards,
The Source for Business Team
Quick and easy response
Heather was able to explain the situation and email me the correct form straightaway.
I didn't have to wait on the phone for long at all.
Thank you
5 février 2026
Avis spontané
Réponse : Source for Business
Thank you for taking the time to share your feedback!
We’re really pleased to hear everything was sorted quickly and easily. Keeping wait times short and getting things resolved without fuss is exactly what we aim for!
Thanks again,
The Source for Business Team
Olivia in Customer Services was very…
Olivia in Customer Services was very helpful and informative, a great service from her
4 février 2026
Avis spontané
Réponse : Source for Business
Thanks so much for sharing your feedback!
We’re really pleased to hear Olivia was so helpful and informative. It’s great to know you had such a positive experience with our team.
Kind regards,
The Source for Business Team
For a big company I was surprised that…
For a big company I was surprised that the two people I spoke to Kelly & Heather were so personal and supportive. I was unsure about payments and other issues that had arisen whilst abroad but they managed to make all my problems go away .
3 février 2026
Avis spontané
Réponse : Source for Business
We’re so glad to hear Kelly and Heather were able to make everything straightforward and supportive.
It’s great to know your questions about payments and other issues were resolved.
Thank you for sharing your feedback!
Kind regards,
The Source for Business Team
New contract
I called to switch the utilities into my name after taking lease if the premises. It was dealt with quickly and efficiently. Everything was explained and the person on the other end was very helpful.
3 février 2026
Avis spontané
Réponse : Source for Business
Welcome to Source for Business!
We’re so pleased your new contract was set up quickly and efficiently, and that everything was clearly explained.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Amrik has been extremely helpful
Amrik has been extremely helpful. She has gone out of her way to answer my numerous questions. Thank you so much for your work.
3 février 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing this!
We’re so pleased to hear that Amrik was able to help and go the extra mile to answer all your questions. We really appreciate you taking the time to let us know - it means a lot!
Kind regards,
The Source for Business Team
Kevin
Spoke to Kevin this morning. Very pleasant, friendly, professional and helpful. He answered all my questions and the query on my monthly payments. It was Kevin that I spoke to last summer to arrange the monthly payments so it was really nice to speak to the same person that dealt with my account previously.
3 février 2026
Avis spontané
Réponse : Source for Business
Thanks so much for sharing this!
We’re really glad Kevin was able to help again and that it was nice to speak to someone familiar with your account. Friendly, professional support - that’s exactly what we aim for.
Kind regards,
The Source for Business Team
Helpful member of staff
The member of staff that has been helping me regarding a water leak, Kelly has been really helpful.
2 février 2026
Avis spontané
Réponse : Source for Business
This is great to hear, thanks so much for taking the time to share your feedback - we hope everything has been sorted with your leak.
Kind regards,
The Source for Business Team
Solved my issue with patience and…
Solved my issue with patience and efficiency
29 janvier 2026
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for sharing your feedback!
Kind regards,
The Source for Business Team
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