Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Voir plus
L'entreprise a répondu
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I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Voir plus
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Voir plus
L'entreprise a répondu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Voir plus
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À propos de l'entreprise
À propos de Source for Business
Écrit par l'entreprise
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Coordonnées de contact
PO Box 9136, BH11 0GF, Bournemouth, Royaume-Uni
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excellent
2 k avis
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Always fabulous customer service
Always fabulous customer service, they are friendly and efficient.
29 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for your lovely feedback!
We’re really pleased to hear you consistently receive friendly and efficient service - that’s exactly what we aim for. We appreciate you taking the time to let us know.
Kind regards,
The Source for Business Team
Amazing service from Heather today
Amazing service from Heather today. She had a 'can do' answer to all my requests, so I couldn't be happier with the overall care, attention and manner of the service she provided
27 janvier 2026
Avis spontané
Réponse : Source for Business
Thanks so much for sharing this!
We’re thrilled to hear Heather could help with a “can do” approach and make the whole experience so positive. It’s always great when our team’s care and attention really make a difference.
We’ll make sure she sees your kind words - they’ll make her day!
Kind regards,
The Source for Business Team
Very friendly and professional
Very friendly and professional, excellent service thank you resolved the issue and ensured that Had all the information required. Impressive.Thank you Sam.
26 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback!
We’re really glad Sam could resolve your issue and make sure you had everything you needed. It’s always great to hear when our team makes things simple and straightforward for our customers.
Kind regards,
The Source for Business Team
Feedback for Heather Morris - Customer Service Team
I would like to share very positive feedback regarding my recent phone conversation with Heather Morris. She was extremely helpful, friendly, and professional throughout the call. Heather explained everything clearly and made the conversation very comfortable.
She supported me with my company account and also assisted with my request for my manager to upload the monthly meter readings. Her approach was fast, efficient, and genuinely customer‑focused.
I truly appreciate her assistance and excellent service. Thank you Maggie :)
23 janvier 2026
Avis spontané
Réponse : Source for Business
Thanks so much for sharing this, Maggie!
We completely agree - Heather is one of our best. 😊 We’re so pleased she was able to make the call easy, clear, and helpful, and that she could support you with your account and the meter readings.
We’ll make sure she sees your kind words - they’ll make her day!
Kind regards,
The Source for Business Team
Excellent customer service
Very helpful customer service - I had two accounts I needed to close, and they assisted me with both in an efficient way. Very happy with my experience.
23 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for taking the time to leave this review.
We’re really pleased to hear that closing both accounts was handled efficiently and that you were happy with the support you received. Making things straightforward is always our aim, so it’s great to know this was your experience.
Thanks again for sharing your feedback.
Kind regards,
The Source for Business Team
I am not a fan of any water companies…
I am not a fan of any water companies however the customer service was perfect , well done
23 janvier 2026
Avis spontané
Réponse : Source for Business
We completely understand - water companies don’t usually top anyone’s favourites list!
Luckily, we’re just the retailer, and we’re glad our customer service helped change things a little.
Thanks for taking the time to share your feedback, we really appreciate it!
Kind regards,
The Source for Business Team
Great customer service
After going around in circles trying to get billing set up for a new connection, Alex sorted it all in 10 minutes - great customer service and very knowledgeable
22 janvier 2026
Avis spontané
Réponse : Source for Business
We’re really pleased to hear that Alex was able to get everything sorted so quickly after a frustrating start.
Thanks for sharing your experience - we’re always here if you need any further help.
Kind regards,
The Source for Business Team
Hassan was very friendly and…
Hassan was very friendly and informative and helped resolve my query quickly. Thank you, great service!
21 janvier 2026
Avis spontané
Réponse : Source for Business
You're very welcome! Thanks so much for taking the time to share your feedback, we really do appreciate it.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Very helpful call to set up a new…
Very helpful call to set up a new account! Quick and friendly
21 janvier 2026
Avis spontané
Réponse : Source for Business
Welcome to Source for Business!
We're really pleased you found the set up process quick and friendly - if there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
An extremely helpful and courteous…
An extremely helpful and courteous member of the team sorted out my issue quickly and efficiently.
20 janvier 2026
Avis spontané
Réponse : Source for Business
This is great to hear - quick and efficient customer service is what we aim for and we're pleased we were able to help.
Thanks so much for your review - we really do appreciate every one!
Kind regards,
The Source for Business Team
Helpful
Helpful Efficient young lady who was able to direct me how to sort out the problem
20 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you so much for sharing your feedback - we're really pleased our team member was able to help.
If there's anything else you need, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Hasan the person who handled my call is…
Hasan the person who handled my call is a very helpful and assured me that he will resolve the issue i raised with him immediately
19 janvier 2026
Avis spontané
Réponse : Source for Business
This is great to hear, thanks so much for taking the time to share your review and we hope that everything has now been resolved.
Kind regards,
The Source for Business Team
Helpful customer service
Helpful customer service , with accurate information on our account , good advise on how to smoothly makes the changes that were necessary .
Gave us a detailed description of the location of our meter , offered further assistance if needed , should be easy now to get our billing correct .
15 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback. We’re really pleased to hear you found the support helpful and that the information provided made it easier to make the necessary changes.
If you need anything further, we're always here to help.
Kind regards,
The Source for Business Team
I contacted Source for business to…
I contacted Source for business to cancel a direct debit and to request a refund.
The customer services agent was very professional, clear, precise and informative.
Thank you
14 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for taking the time to leave a review!
We’re pleased to hear that everything was handled clearly and professionally. We really appreciate you sharing your experience.
If there’s anything else we can help with, please just let us know.
Kind regards,
The Source for Business Team
Professional and Courteous
I have been liaising with Jane Higgins for a year and have enjoyed working with her to reconcile the water accounts for our organisation. She has always been courteous and professional and completed agreed actions to time and quality.
All accounts are now completely up to date and the monthly payments are no longer a chore! Thank you!
13 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for sharing such thoughtful feedback.
It’s great to hear that everything is now fully up to date with your account reconciliation. Having things run smoothly and taking the hassle out of monthly payments makes a real difference, so we’re pleased we could help get you there.
Thank you again for taking the time to leave this review - we really appreciate it.
Kind regards,
The Source for Business Team
Réponse : Source for Business
Thank you for taking the time to leave a review - and a special thank you for being our 2,000th review 🎉
We’re really pleased to hear you found our customer service very helpful.
Kind regards,
The Source for Business Team
The customer service representative was…
The customer service representative was very patient in helping me resolve the issue.
13 janvier 2026
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please don't hesitate to contact us.
Kind regards,
The Source for Business Team
quick and knowledgable
12 janvier 2026
Avis spontané
Réponse : Source for Business
We're so pleased the team were able to help quickly! Thanks for taking the time to share your feedback.
If there's anything else we can help with, please don't hesitate to contact us.
Kind regards,
The Source for Business Team
Heather Morris from Customer Services…
Heather Morris from Customer Services was amazing, she sorted an issue that had been ongoing for many many months in minutes!
Thanks Heather!
12 janvier 2026
Avis spontané
Réponse : Source for Business
We’re so pleased to hear Heather was able to sort the ongoing issue in just minutes. It’s always great when things are resolved quickly and smoothly - we’ll make sure Heather sees your kind words!
Kind regards,
The Source for Business Team
Query on Consumption and Accounts
I had a query on water consumption and past bills - Daniels went over and beyond to help. He worked out figures to ensure daily consumption rates were ok and sent all relevant information needed to work out year on year accounts. He waited until the email was received and took the time to ensure I understood the content of the documents attached.
12 janvier 2026
Avis spontané
Réponse : Source for Business
Thank you for taking the time to share your experience!
We’re really pleased Daniels was able to go above and beyond to help with your water consumption and billing queries. Taking the time to explain everything clearly and ensure you understood all the details is exactly the kind of service we aim to provide.
We’re always here if you need any further support.
Kind regards,
The Source for Business Team
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