Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Voir plus
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I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Voir plus
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Voir plus
L'entreprise a répondu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Voir plus
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À propos de l'entreprise
À propos de Source for Business
Écrit par l'entreprise
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Coordonnées de contact
PO Box 9136, BH11 0GF, Bournemouth, Royaume-Uni
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excellent
2 k avis
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I spoke to Sam Booth today in Customer…
I spoke to Sam Booth today in Customer Service.
Excellent service, got what I needed done with minimum fuss and helpful tips.
11 décembre 2025
Avis spontané
Réponse : Source for Business
We’re so pleased to hear that Sam was able to get everything sorted quickly and provide helpful tips along the way. It’s exactly the kind of service we aim to give, and we’ll be sure to pass your comments on to her - she’ll really appreciate it.
Kind regards,
The Source for Business Team
Réponse : Source for Business
Thanks for taking the time to share your feedback!
We’re pleased that our call-back service was helpful - making things quick and easy for our customers is always our goal, and it’s great to know this worked well for you.
Please don't hesitate to get in touch if you need anything else.
Kind regards,
The Source for Business Team
Helpful and informative
Sam was so helpful and informative. She was very understanding and dealt with my enquiry very quickly. I found the whole experience very positive and would be very happy to call the customer service team again in the future.
11 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for taking the time to share your experience!
We’re pleased to hear that Sam was so helpful and understanding, and that your enquiry was resolved quickly. She’s a star on our team, and we’ll be sure to pass on your kind words.
Kind regards,
The Source for Business Team
Fabulous customer service from Kevin…
Fabulous customer service from Kevin this afternoon.
Quick to find the right info and went above & beyond to explain complexities to me and help set up my new account.
Thank you for making it easy!
10 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this!
We’re thrilled to hear that Kevin was able to make setting up your new account so smooth and straightforward. He’s fantastic at going above and beyond, and we’ll be sure to pass your lovely comments on to him.
Kind regards,
The Source for Business Team
I called today over concerns about my…
I called today over concerns about my account after vacating a commercial property. The call handler Daniel’s was absolutely fantastic. After being bombarded with all the information in my stressed state, he handled the situation calmly and professionally. Daniel’s has put my mind at ease but he’s gone above and beyond to help me out and I’m so grateful. Thankyou so much Daniel’s!
10 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this - we really appreciate you taking the time, especially after what sounds like a stressful situation.
Daniels is brilliant at what he does, and it’s lovely to know he helped put your mind at ease and went above and beyond for you. We’ll make sure to pass your review on to his manager for the recognition he deserves.
If you need anything else as you wrap things up with the property, we’re always here to help.
Kind regards,
The Source for Business Team
Olivia was a star!
Olivia was very friendly and helpful. A very good experience.
10 décembre 2025
Avis spontané
Réponse : Source for Business
We agree, she's definitely one of our stars!
We're so pleased Olivia was able to help, but if there's anything else you need, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
The lady who dealt with our issue was…
The lady who dealt with our issue was wonderful. Polite, courteous but professional.
She’s a credit to the company
8 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for taking the time to share this - we really do appreciate it!
It’s great to hear your issue was handled so well. We’re lucky to have a fantastic customer service team, and we’re really pleased they were able to give you the support you deserved.
Kind regards,
The Source for Business Team
Kevin dealt with my query fully and…
Kevin dealt with my query fully and professionally. Excellent service.
4 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback, it's great to hear that Kevin was able to help!
Kind regards,
The Source for Business Team
Actually the most helpful customer…
Actually the most helpful customer service I have had to date ever!
3 décembre 2025
Avis spontané
Réponse : Source for Business
Wow - thank you! We’re thrilled to hear that this was the most helpful customer service you’ve ever received.
We really appreciate you taking the time to share your experience!
Kind regards,
The Source for Business Team
Excellent service
Excellent service, helpful and understanding of a not particularly straight forward request!
3 décembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear, we're really pleased the team was able to help resolve everything for you.
King regards,
The Source for Business Team
Kevin was very helpful setting up our…
Kevin was very helpful setting up our new account.
3 décembre 2025
Avis spontané
Réponse : Source for Business
Welcome to Source for Business! We’re pleased that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can help you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Excellent Customer Service!
Kevin was extremely helpful in setting up my new account with Source B. He explained everything clearly and was very professional throughout, answering all of my questions. Thank you Kevin!
2 décembre 2025
Avis spontané
Réponse : Source for Business
Welcome to Source for Business! We’re pleased to hear that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can support you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Very friendly manner
Very friendly manner. Knowledgeable and was able to answer all my queries.
2 décembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your feedback!
Kind regards,
The Source for Business Team
Very unhelpful
As an executor trying to sort out my late parents estate, this company has been extremely unhelpful.
28 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback. We’re sorry to hear that the service you received has not met your expectations, we appreciate you bringing this to our attention. Our team will be reaching out to you directly to discuss the matter further and offer assistance.
Kind regards,
The Source for Business Team
Rang up to take over the account from a…
Rang up to take over the account from a colleague who had left the business. Very helpful call handler (Michael) who assisted me with all of my queries.
27 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for taking the time to share your feedback!
We’re pleased to hear that Michael was able to help with the change over of your account. If there’s anything more you need, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Totally Satisfied
My call was taken promptly by Louise, who was courteous, funny, informed and professional. She dealt with my query quickly and totally satisfactorily and the service she provided was first-class. Companies often claim that calls are important - Louise actually made me feel that my call WAS important and is an excellent point of contact for the company.
27 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this - its really made our day!
We’re pleased to hear that Louise gave you such great service. She’s one of our best, and we’ll make sure your comments get passed on to her.
If you ever need anything else, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Brilliant customer service
I called customer service requesting support and was put through to Heather Morris. Heather was knowledgeable, polite and extremely helpful and my request was actioned promptly.
Thank you again for your help.
25 novembre 2025
Avis spontané
Réponse : Source for Business
You're very welcome. Thank you for taking the time to share your feedback, we're really pleased Heather was able to help promptly.
Kind regards,
The Source for Business Team
Renewal of contract.
The assistance I got in renewing the Church water contract was easy and very helpful.
25 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback!
We’re pleased to hear that renewing your contract was an easy and helpful experience.
If you need anything else, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Great customer service
Great customer service and pro active help with water bill.
Case: 01170432
Thank you Sam Booth for your positive attitude and pro active approach.
19 novembre 2025
Avis spontané
Réponse : Source for Business
We're pleased that Sam was able to help resolve everything and with a positive attitude - that's the standard of service we always aim for, and it's great to know you experienced this.
Thanks for sharing your feedback.
Kind regards,
The Source for Business Team
Excellent customer service by Daniels…
Excellent customer service by Daniels Veldre he was very helpful and knowledgeable. He sorted out my query and could not do enough to help.
Thank you.
19 novembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we will make sure to pass it on to Daniels and his manager!
Kind regards,
The Source for Business Team
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