Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Voir plus
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Voir plus
L'entreprise a répondu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Source for Business
Écrit par l'entreprise
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Coordonnées de contact
PO Box 9136, BH11 0GF, Bournemouth, Royaume-Uni
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Account Query
I received a call back from Alex Csekme who was extremely helpful. I requested a copy statement and a refund, I received the statement within minutes and also notification that a refund had been requested. I was very impressed with how Alex handled my query
he was polite and efficient.
14 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for taking the time to share your review! We’re pleased to hear that Alex was able to help you so promptly and professionally. Providing clear, efficient support is incredibly important to us, and it’s good to know that Alex made such a positive impression.
Kind regards,
The Source for Business Team
Problem solving
We were having problems trying to find who supplied the water to our commercial property and were being passed from pillar to post. However, once we spoke to Kevin at Source for Business, he was able to resolve our problems very efficiently and without fuss in a very friendly and helpful manner. He is a great asset to Source4b. Thank you.
14 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing this! We’re really glad Kevin was able to step in and get everything sorted after you’d been bounced around elsewhere. He’ll be so pleased to hear your feedback - and we agree, he’s a real asset to the team!
If you need anything else, we’re always here to help.
Kind regards,
The Source for Business Team
query regarding estimated water bill
call answered immediately
Alex was polite, helpful and reassuring and resolved the query quickly and also sent through amended bill for information which was very efficient too.
14 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for your feedback! We’re pleased Alex could provide clear, helpful guidance and get your amended bill to you quickly - efficient service is what we aim for every time.
If there's anything else we can help with, please let us know!
Kind regards,
The Source for Business Team
Spoke to Daniels Veldre and he was…
Spoke to Daniels Veldre and he was really helpful and friendly in sorting out my query. He was very polite made my life easy.
12 novembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we really do appreciate every one!
Kind regards,
The Source for Business Team
Missing invoice:
Missing invoice:
I was missing a copy, customer service advisor Heather, was straight on the case, and within 5 minutes i had the copy. Great customer service, friendly and efficient :0)
11 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for your lovely review! We’re so pleased Heather was able to get that missing invoice over to you so quickly.
We’re sure she’s already mentioned it, but why not consider registering for MyAccount - you’ll be able to view, download, and print all your past invoices whenever you need.
Visit https://www.source4b.co.uk/MyAccount to register!
Kind regards,
The Source for Business Team
Closing a Business Account - uncomplicated
The waiting time was not too long, and the customer service gentleman was very good, very efficient and very helpful. I was closing a business account, and needed to let them know re the meter reading and date etc, so he was very knowledgable and all was completed within 5 or 5 minutes. So thank you very much. God Bless.
7 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for your lovely feedback - we’re glad to hear our team made closing your business account quick and straightforward. We always aim to make the process as smooth as possible.
Wishing you all the best for the future.
Kind regards,
The Source for Business Team
Efficient process
Efficient process and I am much relieved to have received some help with the bill after the water leak. thank you
6 novembre 2025
Avis spontané
Réponse : Source for Business
We’re so pleased we could help ease the stress after your water leak and get things sorted quickly. Thanks for taking the time to share your feedback - we really appreciate it!
Kind regards,
The Source for Business Team
Daniels was very helpful
Daniels was very helpful. Love the call back service.
6 novembre 2025
Avis spontané
Réponse : Source for Business
Thanks for the great feedback! We’re so glad Daniels could help and that you’re loving our call back service - it’s there to save you time and make getting support that bit easier.
Kind regards,
The Source for Business Team
Fantastic Support
The lady on the phone really listened to my concerns and was incredibly helpful at resolving the issue, which I really appreciated.
5 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for taking the time to share your feedback - it's great to hear when our team hit the mark!
Kind regards,
The Source for Business Team
spoke to Heather exceptional customer…
spoke to Heather exceptional customer service, thank you a refreshing change for a utility company
Thank you Heather
5 novembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear, thanks so much for your review - we'll be sure to pass your words on to Heather!
Kind regards,
The Source for Business Team
Kevin was extremely helpful
Kevin was extremely helpful, he could see the problem explained it to me and then said he can help and told me how he was sorting the problem. great explanation no jargon and made the process swift and understandable
5 novembre 2025
Avis spontané
Réponse : Source for Business
Thanks for your feedback! We’re glad Kevin was able to explain everything clearly and make the process swift and straightforward - no jargon, just helpful support.
Kind regards,
The Source for Business Team
Kevin was a great and friendly help
3 novembre 2025
Avis spontané
Réponse : Source for Business
Thanks so much for your feedback, we'll be sure to pass this on to Kevin and his manager!
Kind regards,
The Source for Business Team
efficient and pleasant
pleasant, very helpful and all issues dealt with perfectly
31 octobre 2025
Avis spontané
Réponse : Source for Business
Thanks so much for sharing your review - we really do appreciate every one!
Kind regards,
The Source for Business Team
Kevin was extremely helpful
Kevin was extremely helpful and made the process of changing tenant for my property very simple.
If only all utility companies were like this.
Many thanks
Paul
30 octobre 2025
Avis spontané
Réponse : Source for Business
We’re really pleased Kevin could make updating the tenant details on your account so simple. That’s exactly the kind of hassle-free service we aim to provide.
Thanks for sharing your feedback!
Kind regards,
The Source for Business Team
Extremely helpful customer service from…
Extremely helpful customer service from Kevin N. Thank you for your help and assistance!
30 octobre 2025
Avis spontané
Réponse : Source for Business
You're very welcome! We're pleased to hear that Kevin was able to help and we're really grateful to you for taking the time to share your review.
Kind regards,
The Source for Business Team
My call was answered quickly and helpfully
My call was answered quickly (no wait time), it was dealt with by a very helpful man, Kevin, who went over and above what I asked for. It was great to be put through to a person, rather than a bot, and Kevin could not have been more helpful and professional
29 octobre 2025
Avis spontané
Réponse : Source for Business
Thanks so much for your lovely review! We’re really glad Kevin could go above and beyond to help - and even happier to hear how much you appreciated speaking to a real person. We’re firm believers that great service starts with genuine conversations, not chatbots!
Kind regards,
The Source for Business Team
Friendly
Friendly, helpful customer service, my query was resolved straight away, made a refreshing change from dealing with a lot of other companies customer service.
29 octobre 2025
Avis spontané
Réponse : Source for Business
Thanks so much for taking the time to share your feedback - we're glad we've been able to raise the bar with our customer service!
Kind regards,
The Source for Business Team
5* for Source for Business
I was able to call and speak to someone straight away, rather than a robot or automated service, like most other companies.
Muhammad Amin at Source for Business, was so helpful and dealt with my query professionally and efficiently.
24 octobre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for your review! We’re so pleased Muhammad was able to help quickly and professionally - it really makes a difference speaking to a real person who can resolve things there and then.
If our lines ever do get busy, don’t forget you can request a call back so you don’t have to wait on hold - we’ll always get back to you as soon as we can!
Kind regards,
The Source for Business Team
Dealt with so well and promptly
Had the run around with working out supplier of a property just bought. Wish I had called source for business first as they found info immediately. Definetly transferring supply to them as excellent service
24 octobre 2025
Avis spontané
Réponse : Source for Business
We’re thrilled we could help you get to the bottom of the supplier details so quickly. Looking forward to welcoming you to Source for Business!
Don’t forget to register for our MyAccount portal – it’s a quick and easy way to manage your account with us.
Kind regards,
The Source for Business Team
PLEASE READ BE AWARE CHOOSE YOUR SUPPLIERS WISELY
This company for months has breached its own internal procedures on complaints handling and compensation, they have breached human rights and made illegal disconnections and like to operate outside of the law and hide behind a fictitious po box address this company is to be avoided at all costs they're refusal to also do fictisous checks and fictisous billing and there ordasity to blame the water boards for there own errors.
NO REGARD FOR THE LAW
NO REGARD FOR HUMAN RIGHTS
NO REGARD FOR OUR PROCEDURES
VERY VERY LONG RESPONSE TIMES
FICTISOUS LEGAL DEPARTMENT
AT ALL COSTS TRYING TO HOPE THIS WILL GO AWAY
REFUSING TO PAY UP FOR BREACHES OF HUMAN RIGHTS AND ILLEGAL DISCONNECTIONS.
AVOID THIS COMPANY AT ALL COSTS
PLEASE FEEL FREE TO LIKE AND SHARE THIS REVIEW OF THE TRUE SOURCE FOR BUSINESS WATER WHOLESALER.
24 octobre 2025
Avis spontané
Réponse : Source for Business
Thank you for taking the time to leave a review, we are very sorry to hear that you are disappointed by the service you have received.
Please be assured, a member of our team are investigating this matter this as a priority and will be in contact at the earliest possibility.
Kind regards,
The Source for Business Team
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