Fabulous independent store with excellent service - I bought some gardening gifts online and they arrived quickly, in perfect condition and had been packaged with the care and attention to detail that... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Voir plus
L'entreprise a répondu
I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Voir plus
Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!
Coordonnées de contact
29 St Thomas Street, DT48HP , Weymouth, Royaume-Uni
- hello@southwestcoast.co.uk
- southwestcoast.co.uk
4,0
Bien
324 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Fantastic quality veg box
Fantastic quality christmas veggie box. Made our Xmas lunch very special with organic veggies. Always support local businesses. Thankyou
23 décembre 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Another fab fresh Christmas veg box
Another fab fresh Christmas veg box. Lovely veg, great quality, great taste and plenty of it. Great delivery service too. Thank you
23 décembre 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Great service and products!
23 décembre 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Disappointing Customer Service Throughout
I contacted SW Coast within minutes of placing my order to correct a delivery address error. Despite multiple emails, website messages, and phone calls (with voicemails left as instructed), no action was taken before dispatch.
The courier later marked the delivery as attempted when no attempt was made and diverted the parcel to a pickup shop 3 miles from my home, which I had to collect myself — a round trip of just under two hours.
The seller advised that redelivery would be arranged, but this never happened. The item was a Christmas gift, and due to the delays and inconvenience, it is now unlikely to reach the recipient before Christmas.
While I eventually obtained the item, this was only by resolving the issue myself. Communication and customer service fell well below expectations
12 décembre 2025
Réponse de SW COAST REFILLS
Craig as per our numerous emails, you missed your delivery, despite being provided with full tracking information for your parcel, and given every opportunity to redirect your parcel in the event of being unable to receive it. You are provided opportunity to designate a safe place prior to delivery, and redirect to your nearest parcel shop. You selected DPD next day service meaning your parcel was despatched by our team, out of our operational office hours. You unfortunately stipulated a wrong address, to which delivery was attempted. We contacted DPD on your behalf to rearrange delivery as you requested. Your DPD parcel shop was 3 miles away which was inconvenient for you. You selected DPD service from multiple delivery options and courier services we have on offer at checkout. Again this was your choice. You chose to collect from your nearest parcel shop, which was inconvenient for you. You have been offered a refund in full . Again this is your decision to keep your order.
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Love the SW coast veg box
Love the SW coast veg box, very tasty, highly recommend, feels good to support local farmers.
15 octobre 2025
Always a great place to shop
4 octobre 2025
My favourite local shop
What's not to love about this little Aladins Cave, of ethically sourced, locally sourced and natural produce, from fruit and veg, dry store, to natural refill toiletries and cleaning products, amongst many many other things. This little independent shop in the heart of Weymouth is my go to for my groceries,and love I am making a greener footprint by reducing my plastic use by about 70%.
If they haven't got what you are looking for, just ask, if they can source it for you they will.
12 septembre 2025
Happy customer
Delivery was perfect. The produce is really nice..i just feel the duck eggs are a bit expensive.
25 septembre 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to leave a review. When online orders are placed, all our prices are clearly displayed.
I messaged them regarding delivery…
I messaged them regarding delivery date. They replied quickly and explained my options. I opted for next day delivery and it arrived next day!
11 septembre 2025
Ethical shopping
SW Coast Refills are a local retailer with an ethical focus.
They go above and beyond to meet the shopping needs of the client.
21 août 2025
Fresh fruit and veg delivered to the…
Fresh fruit and veg delivered to the door by a local, fiendly and sustainable company
7 août 2025
Only 4 months left on best before date!
28 mai 2025
Réponse de SW COAST REFILLS
It’s a stock cube. Which as you well know has been discontinued by supplier and is out of stock pretty much everywhere. 5 Months as per the Best Before which has been confirmed as October 2025 is not unreasonable. As per our email to you, if you are unhappy with your item(s), may I suggest getting back in touch with our team, and arranging to return and refund your items as per our terms and conditions. Thank you for the lovely review.
Great
Great, fast response when they didn't have enough in stock for my order. Just an almost immediate refund.
10 mars 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! Sorry we couldn’t fulfil your order in this instance, but we really appreciate the review of your experience✨
Excellent service and product
I purchased a bottle of Dorset Naga hot chilli oil, which unfortunately was lost by the couriers. SW Coast Refills were very responsive and immediately sent off a a replacement. The product is excellent - extremely hot, just as promised!
3 février 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! ✨
The staff were really friendly
The staff were really friendly, and helped sort out things out straight away when Evri lost the delivery, so I reallly appreciate the effort they put in.
How it took Evri 8 days to delivery the package I do not know. Seriously, it would have taken half the time to deliver 200 years ago by stagecoach.
13 février 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! Also thank you for acknowledging the issue with our chosen courier, we are reviewing our courier service on a month by month basis and your feedback is valued✨
Great, fresh vegetables
As always, the veg is lovely and fresh.
My only tiny grumble is I would of preferred slightly bigger jacket potatoes, but that's it.
I really like the nut roast, they're hard to find!
I add some chestnut purée to mine. You could add loads of stuff, and it's just as good on its own.
7 février 2025
Réponse de SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! ✨
Another delivery of fresh fruit and…
Another delivery of fresh fruit and veg, lovely tasty produce….blood oranges are fabulous…thank you 🤩
31 janvier 2025
Réponse de SW COAST REFILLS
Thank you Anne for taking the time to review our small business, and for shopping independently with us! ✨
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.