Spectrum Insurance Services Avis 718

I’m not one for making reviews, but, I Called Spectrum Insurance today following taking out an extended 4 year car policy, and 1) got to speak to a human!!! wow, so impressed with the help and service I received from EMILY. She was very polite, EXTREMELY helpful, liaised with the garage (not one of their authorised garages) whilst I was on the phone, and within 15 minutes or so had sorted my claim a seamless transaction. Thank you so much, you and your company deserve all the business you get it’s 5***** from me

Linzi is amazing and a credit to the company she goes above and beyond every time I have dealt with her.

I bought my VW Golf from Car giant . I bought there warranty. It’s been a long journey to get to where I am now however in the end I was referred to there gearbox specialist Brittanic in Tottenham. I met Nick who I explained my situation. 2 days later he restored my faith , my claim was authorised & my car drives great . Thank you to the spectrum team

Wery poor customer service the lady on the phone raised her voice and was intimidating. They cut me off when i told them I want claim a refund as I sold my car. They tricked me into signing up with them, when I had to fix my car they refused to cover me and quoted me £8,000. Please don't sign up with them it's all a scam.

Spectrum does not provide cover for ELETRIC VEHICLES. When I bought a car from CAR GIANT they offered me a 3 year insurance saying my vehicle will be covered, including battery. When I contacted Spectrum, I was told that main batteries is not covered. CAR GIANT shouldn't have tricked me into buying insurance that does not comprehensively cover electric vehicles. Very frustrating and disapointing.

Fantastic customer service..
As.long as your car follows the criteria for your warranty there is absolutely no problems at all. Quick to pay out and the garage we use for warranty work liase with eachother..smooth as clock work

Took too long to look at my claim, around 4-5 weeks, only to reject it with no pro-active direct feedback to me, will be taking my case for further review, but really really disappointed, if I could give a zero rating would have done so

The process was quick and easy from start to finish, happy with the outcome

Great company, paid the claim swiftly with good communication throughout the process. Would highly recommend Spectrum.

Very supportive and extremely helpful

I done my first claim and the guys there where really helpful they spoke to my garage and approved the claim in no time highly recommended

Short time to wait for appointment, engineer arrived on time and did a very thorough job

They cover me 450 pounds

Excellent job on my car. Professionally removed the scrape on my car, very thorough and very pleasant and knowledgeable engineer.

Claim handled swiftly

The situation and exclusions were explained well and timely. I was aware of what was going on at all times. Settlement was prompt.

All the staff helped me sort out how to submit my claim and the efficient way that my claim was dealt with

Spectrum were very helpful when our car stopped working only 5 months after purchasing it from Car Giant. 11 months on and our car is still causing us problems and Spectrum are still helping to get these issues rectified.

This was the one of most stressful experiences I have ever had with an insurance company. They time after time tried to wiggle out of paying the claim. Eventually after many many battles calls emails, 2 different garages and an engineers report they paid a % of the claim but even then they kept referring to the policy wording and trying wiggle of other related parts needed to get back on the road! My complaint was essentially ignored and they said they hadn’t done anything wrong and admitted no liability for causing so many delays and stress. No hire car was offered until the claim was accepted which took months had to beg and borrow and hire my own!they offered £100 and I was of the road for 5 months. I requested a subject access request ( SARS report ) which has also been ignored and I have now registered a complaint direct with the ICO for failing to provide the information I requested. Stay well away from this company they are the cowboys of the car warranty industry.
I would never recommend Spectrum in a million years. STAY AWAY they should not be FCA registered.ince j have the information requested I will be taking my complaint to the financial ombudsman.

Amazing firm unfortunately this is the second time in 2 years I've had to use them and both time they helped me out and sorted the claim for me. Great service great professionalism,I already tell people I know to get warranty with this firm and will definitely be staying with them for the foreseeable future.