Spinsamerica Avis 

I can’t even get a hold of customer service been trying for two days now and no response. I don’t know very very discouraging. Also, I’m only trying to get a hold of them to verify my account which I’m pretty sure I’ve already been verified long long time ago. finally got a response and let me tell you I read the same thing with other people. They don’t even wanna deal with it. They rather forfeit their winnings just like I am about to because I’m not about to go through a bunch of hoops and cry for my money that I paid for, but here this is what they told me. Thank you for playing with us.

To comply with recent regulatory requirements and ensure the security of your account, we need you to complete the verification process. Please provide the following documents:
1. Photo holding your ID
Must be a government-issued ID (passport, driver’s license, or national ID card)
Photo must be clear, in color, and fully visible
Your face and all details on the ID must be clearly visible, even when zoomed in
All details must be legible and unaltered
Examples of documents NOT accepted:
Blurry or dark photos
Photos cropped so that edges or corners of the ID are missing
Photos where your face or ID details are obstructed or unreadable when zoomed in
2. Photo holding Proof of Address (POA)
Must be issued in the last 60 days
Acceptable documents: utility bill, or government correspondence
Mobile phone bills are not accepted
Photo must clearly show your face holding the document
Your face and all details on the POA must be clearly visible, even when zoomed in
Ensure the document details are readable and unedited
Examples of documents NOT accepted:
Blurry or shadowed photos
Cut-off documents
Mobile phone bills
Photos where the text or your face is not clearly visible when zoomed in
3. Photo holding Payment Method used for the purchase
Provide a photo of both sides of the card used, or a screenshot for e-wallets/bank transfers
Show your face holding the card or proof
Your face and all details on the payment method must be clearly visible, even when zoomed in
Hide sensitive details (only the last 4 digits visible)
Examples of documents NOT accepted:
Blurry photos
Partially visible cards
Photos where your face or card details are obscured or unreadable when zoomed in
4. Photo holding bank statement reflecting your purchases on Spins America
Statement must clearly show the relevant transactions
Photo must include your face holding the statement
Your face and all details on the statement must be clearly visible, even when zoomed in
Ensure all details are legible and document is unaltered
Examples of documents NOT accepted:
Blurry or cropped statements
Photos with glare, shadows, or folded documents hiding information
Screenshots where transaction details are obscured or you can keep your money and shove it up your ass. I’m glad you were able to prop it off me though.

had been engaging in the online slot machines with SpinsAmerica.com. I had won $300 and decided at that point that I would take the money and run, so I submitted a redemption request. I then received an email from them that in order to process the
redemption I needed to verify my identity. I found this strange because I had already gone through their identity verification process successfully. I had made two or three redemption requests that went through without issue, except for the amount of time that
passed before I received the funds in my bank account. I followed their directions that were listed in
the email describing what was needed to complete the verification process and painstakingly took a selfie of myself holding my drivers license and sent it off. A couple days later they emailed me stating that the selfie I had taken was not up to their standards
and needed to be redone and that they would also need proof of address, such as a utility bill or government document with my
address listed, a picture of my debit card and statements from the bank account that they were depositing the money into. I was to
again take selfies holding each one of these documents. It was a few days before I even realized they had sent this email to me
and next thing I knew they sent me another email that I had not responded within the 7 day period that the request was made. They did not specify when the 7 days began, apparently it began from their first request not the most recent one that was sent. Had that been that case I would have been well within the 7 day period. Their email stated that because I did not respond within a timely matter that I forfeited my winnings and my account was now closed. When I responded with how unfair and ridiculous this was they replied with their legal stuff from the fine print. What I struggle with is the money I spent in their casino on their slot machines and then to take my winnings is two hits and unfair.

UPDATE: After filing complaints with consumer protection agencies, the company reviewed my case, reopened my account, and processed the redemption. The issue was eventually resolved.

I strongly advise players to be extremely cautious with SpinsAmerica.

After winning approximately 700 SweepCoins and submitting a redemption request, the platform began requesting additional verification documents. I promptly provided every document requested, including proof of address and banking documentation.

Despite submitting the documents multiple times, support repeatedly claimed that documents were “not visible” or required resubmission. I fully cooperated and complied with every request within the stated timeframe.

During this process, my redemption requests were repeatedly cancelled and returned to my account. Each time this occurred, additional SweepCoins were placed on hold, reducing the amount I was able to redeem.

Eventually, my account was closed claiming that I failed to complete verification within 7 days, even though I had been actively submitting the requested documents the entire time.

This appears to be a tactic to delay verification until the deadline passes so that winnings can be confiscated.

Because of this situation I have sent a formal Notice of Intent to file complaints and will be filing reports with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and the Wyoming Attorney General.

Players should be very careful before depositing money on this platform.

Do not use this casino they don’t want to pay when you win. They asked me to jump through hoops to verify and when I provided all they wanted which was crazy a picture of me holding everything including my bank statement. They say they have in there rules that you only have 7 days to get everything they need so every time you send something it’s not right so they ask for more so your 7 days is up. Did not waste your time you will not get paid I promise you that

This is the worst casino I have ever dealt with. Daily bonus is 10 cents. If you decide to buy a package then it will have a 10x playthrough and even if you manage to get past the playthrough and have money to redeem they will just blacklist your account.
I REPEAT STAY AWAY. I have gambled on many social casinos and never had an issue (except with moneyfactory). Spinsamerica is BS. Do not give them any money because there is zero chance they will let you redeem any winnings.

Blacklisted after winning $12,000 because they say it is unavailable in my state. I had no knowledge of this. They allowed me to make purchases and play but only blacklisted me after I won. So they were willing to let me buy packages and play but as soon as it was time to redeem they blacklisted me. Do not play with SpinsAmerica. They do not want to pay you out and it is wild that this is how it all played out.

I had been verified for months with no previous payouts but as soon as I won some actual money they want me to reverify. I complied because they have my money but after sending in everything they requested they blacklisted me. INSANE. I am going to be reposting this review everyday to make sure anyone who checks trustpilot can stay tf away. I am going to flood this page. I can stomach a $500 loss no problem but wrongfully not paying me out $12,000 is insane. I will make a new email every single day and repost this review unless they make this right.

I am not a bot. This is not a fake review.

Stay far far away from this casino I won 3600 but they only paid me 1700 I withdrew in a couple different redemptions they paid fast the first one then the next couple took a little longer but then need for the 1700 all kinds of proof that it was me with selfies with my id bank statement proof of address which I do everything email so don’t have paper copies I told them I would send it when I get a utility bill cause I asked my electric co to send me a paper copy but this morning they close my account cause I didn’t send it in 7 days what a joke they just don’t wanna pay what I won I hope this place gets shut down they are straight crooks

I have an account with literally every sweeps casino ever existed just to give you an idea. I’ve won money at most of them and made several seamless redemptions. So obviously I’m a legit player and have all the requirements needed by these places to redeem.
So I won 100sc fair and square. Tried to do the instant bank transfer but kept glitching until that option just disappeared. Ok fine, I’ll do prepaid card. Nope, within just a few hours I’m blacklisted from SpinsAmerica. No details given..either we are missing something in the fine print or they are just cheapskates that don’t want to cough up the cash. I’m voting for the latter.

5 declined redemptions already! I played after verified my account, and now they are asking for Proof of address, selfies with, debit cards, bill statements, bank statements, etc. They don’t want to pay. I just going to keep redeeming my sweepstakes coins, maybe next year will be approved. Lol I spent $650, I finally won $600, And now they don’t want to pay. It’s fine. At least I can warn more people of what they are getting in to. They only reason that I played in that casino it was because my account was supposedly verified.

I cashed out 200 on nov 26th it got approved bout month ago still haven't received my payment definitely a scam casino

3 stars because It took over a month to get winnings. Which I appreciate getting and they did assure me that it will not be the same next time. they claimed went through a change. So thanks for coming through for me in the end. Also like to say that I was paid in full unlike some unnamed social casinos which if you won on your free points then they're not going to give you but $25 and they don't tell you that but not this place so I am having to give maybe I'll give it four stars actually y'all did come through for me spinsAmerica

Place is from Romania they cashout your first tickets quickly then the scammers won’t reply afterwards only to ask you for a passport, banking statement, Federal IDENTIFICATION card real ID, Government State Drivers License, they gonna ignore you and keep asking for all your personal documents and then ban your accounts the USA address is a proxy millions of companies are registered there because that’s these mafia/ scammers from across seas knows that you won’t trust them and they also don’t hesitate to give you a payout in the very beginning immediately afterwards it’s a problem that nothing can fix and they probably sell all your information to scammers for identify theft the amount of people they’ve scammed is alarming $10,000 waiting to Cashout got ip banned and they have all your business a stranger not a business no rules no regulations just thugs with a website I self excluded with $2,500 inside my balance because they are asking for your entire social securities numbers and birth certificates and there’s only been maybe 3 people that has had redemptions over $100 in the past year they will find every way to prolong your payment and ban your account after stealing your money maybe the Romanian FBI needs to raid these crooks I don’t care they’re thieves and just like Andrew Tate and his brother these thieves deserve jail time and fines and they are committing identity theft so good luck trying to prove you’re innocent if they use your information in a heist if all that’s worth it by all means trust them

I would strongly advise people to be cautious with Spins America. My account was suddenly closed and labeled “blacklisted” without any clear explanation, even though I did not violate any rules and never had any issues with the platform. It feels like accounts can be shut down at any time without transparency or accountability. When I asked for clarification, I received vague responses with no real reason provided. If you decide to play here, understand that your account can apparently be closed at their discretion with little to no explanation. That lack of transparency is very concerning and does not build trust with users.

Just sharing my experience so others are aware before investing their time on this platform

Should have come to the reviews. Wigged out on craps table and took 10 bucks from me and just says error. Shut your site down... And take my country out your name. I can't even log back in to delete my info. Man... Some of you sites make me want to quit gambling. Keep the money. Just close your site down.

Dlaczego został zablokowana

I had a negative review. I deleted it. They finally paid after 3 months of waiting. There are better casinos out there, but they did pay me so I'm giving them 3 stars. I was quite the surprise to see my prepaid card in my email after writing my deposit off.

Site itself is just pitiful, you can't play the games. TOTAL WASTE!

This site absolutely sucks. I wasted all the money that was on here just trying to find a frickn game that would spin more than 1 time without getting stuck. I don't know how you can even be in business.

JUST CHECKED OUT THIS NEW SITE, AND IT REALLY SUCKS, YOU CAN'T PLAY THE GAMES BUT WHAT CAN YOU EXPECT A SITE CALLED SPINS AMERICA HOME OFFICE IS IN BUCHAREST ROMANIA.

I have no idea why these guys have such a low rating but I'm here to tell you this place has been nothing short of amazing! I made my first deposit and won 1k, they do follow normal verification process which took a few days extra at redemption but no issues at all, they paid it all out in full! I trust this site and will continue to spend and play here. Thank you so much for being 1000% legit!