Lee and the team took time to understand my enquires, provide personable and excellent advice on all services and devices. Problems solved efficiently and in short time frames Very helpful. Thank you.... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The technical help desk rang me back promptly and Ivo talked me through getting my app and passwords up and running again. He was extremely helpful and efficient, great service.
L'entreprise a répondu
Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Voir plus
L'entreprise a répondu
I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Coordonnées de contact
Cray Avenue, BR5 4BQ, Orpington, Royaume-Uni
- spyalarms.co.uk
4,1
Bien
601 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently called for advice and I want…
I recently called for advice and I want to say a massive thank you to Abbie for making the whole experience quick, easy and answered all my questions
13 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Ben, thank you for your kind words we are thrilled to hear you had a fantastic experience.
Kind Regards
The Spy Team
Phoned up today about a fault and spoke…
Phoned up today about a fault and spoke to a lady called Abbie who reassured me that the fault was sorted, The customer service was outstanding n very professional
13 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Steven, thank you very much for taking the time to share your experience with the wider community.
Kind Regards
The Spy Team
A massive thanks!
I’d personally like to give a shout out to Abbie who made the experience so easy and straight forward. Would not hesitate to use again. Thanks to Abbie and the team!
11 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Ellie, we are pleased to hear that you have had and easy and straight forward experience recently.
Kind Regards
The Spy Team
Great service and professionals
Called up on behalf of my parents and spoke to a lady called Ellie. She was extremely polite and understanding. Great customer service can understand why my parents use this company
5 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Hannah, thank you for your fantastic review. We hope to see you in the near future as one of our customers.
Kind Regards
The Spy Team
Customer service isn't dead
Finally, someone who returns a callback request.Thanks Abbie
10 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Joseph, we really appreciate you taking the time to rate our services as 5 stars, following your recent interaction with Abbie.
Kind Regards
The Spy Team
Dealt with Ava on Tuesday who was…
Dealt with Ava on Tuesday who was extremely helpful with what I needed. 5 stars. Thank you.
4 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Dominik, thank you for taking the time to leave such a fantastic review.
Kind Regards
The Spy Team
I was in contact with customer care…
I was in contact with customer care yesterday for some advice about my alarm the lady I spoke to ( abbie ) was more than happy to help me she was polite friendly and very helpful she didn't rush me off of the phone and I felt like she really cared.
6 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Jade, thank you very much for taking the time to leave a review following Abbie's assistance to you today. It is very much appreciated.
Kind Regards
The Spy Team
Good Customer Service
Was in touch with fire team and found them to be very helpful and efficient. We were very happy with the level of customer service .
7 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Sharon, thank you very much for you kind words & for sharing your experience with the wider community.
Kind Regards
The Spy Team
Great customer care and received…
Great customer care and received excellent service. I have an intruder alarm and wanted to ask questions and someone on customer care answered them all for me. Thank you.
6 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Christopher, thank you for taking the time to rate our services as 5 stars following your interaction with our customer care department.
Kind Regards
The Spy Team
Excellent Customer Care service
I had to ring Customer care today for some advice on my intruder alarm as I had a couple of questions and the lady was so friendly and knowledgeable nothing was too much trouble for her she took her time to explain everything to me and helped me to get everything sorted.Thank you so much for your help I really appreciate it ☺️
6 mars 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon, thank you very much for your kind words regarding our customer care department, we are really pleased to hear of your positive experience.
Kind Regards
The Spy Team
Top class engineer who fixed the…
Top class engineer who fixed the problem and kept me fully informed of the work he was carrying out.
28 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Howard, thank you for taking the time to rate our services as 5 stars following our engineers visit. We really appreciate it.
Kind Regards
The Spy Team
Great customer care
I spoke to Grace on customer care about the some queries I had, she was very helpful and polite. She answered all my questions and had great customer service. Thank you!
27 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon, thank you very much for your lovely review! We really appreciate it.
Kind Regards
The Spy Team
Just wanna say a massive thank you to…
Just wanna say a massive thank you to Grace on customer service, she couldn’t of been more helpful, he telephone manor was amazing and she is a true asset to the team! Thanks Grace! Happy customer
28 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Sophie, thank you for your 5 star rating & for your kind words regarding Grace. We will be sure to pass your feedback on to her.
Kind Regards
The Spy Team
Outstanding customer service from the…
Outstanding customer service from the fire action desk
Very efficient very professional very prompt
24 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Sophia, thank you for taking the time to leave us a wonderful review & for taking the time to share you experience with the wider community.
Kind Regards
The Spy Team
Great service 👍
I spoke to Lucy who gave me great service. She was able to answer all of my questions and queries which made me very satisfied.
25 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Alfie, thank you for taking the time to rate our services as 5 stars!
Kind Regards
The Spy Team
Great customer service
Called today, Billy was extremely helpful and professional. He resolved my issue promptly. Such a great service!!
27 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Sarah, thank you for taking the time to rate our services as 5 stars. We really appreciate it.
Kind Regards
The Spy Team
Called up and spoke to a lady on…
Called up and spoke to a lady on customer care about a maintenance contract I am looking into. She was extremely helpful and answered all of my questions! Highly recommend!
27 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Charlie, thank you for your brilliant review & for taking the time to leave us a 5 star rating!
Kind Regards
The Spy Team
last week I spoke to Lucy who gave me…
last week I spoke to Lucy who gave me exceptional customer service. She confidently answered all my questions and was a great help.
19 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Emma, thank you for rating us as 5 stars.
Kind Regards
The Spy Team
I had query on my invoice today
I had query on my invoice today, however Debi was able to talk me through and explain everything very patiently.
Thank you Spy Alarms for providing great customer service.
27 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Aleksandra, thank you very much for your kind words and for taking the time to share your experience with the wider community.
Kind Regards
The Spy Team
Billy was very helpful and dealt with…
Billy was very helpful and dealt with my questions excellently! Great service, thank you.
17 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Alfie, Thank you for taking the time to leave us a fantastic review. We will pass your kind words over to Billy.
Kind Regards
The Spy Team
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