Lee and the team took time to understand my enquires, provide personable and excellent advice on all services and devices. Problems solved efficiently and in short time frames Very helpful. Thank you.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The technical help desk rang me back promptly and Ivo talked me through getting my app and passwords up and running again. He was extremely helpful and efficient, great service.
L'entreprise a répondu
Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Voir plus
L'entreprise a répondu
I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Coordonnées de contact
Cray Avenue, BR5 4BQ, Orpington, Royaume-Uni
- spyalarms.co.uk
4,1
Bien
601 avis
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A répondu à 100 % de ses avis négatifs
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Spoke to Ava at customer services did a…
Spoke to Ava at customer services did a fab job 👍🏻
26 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Charlotte, we really appreciate you taking the time to rate our services as 5 stars.
Kind Regards
The Spy Team
Spoke to Ava on customer care about the…
Spoke to Ava on customer care about the alarm system at my property, was lovely, professional and very informative. Answered all my questions.
27 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Sarah, thank you for your wonderful review. We really appreciate your kind words and 5 star rating.
Kind Regards
The Spy Team
Faulty system and high costs
Inherited a faulty system when I purchased the property. The alarm keeps going off whilst unset, in the middle of the night and during the day when I am not at the property. I don't even use the alarm and just want to turn it off. Having spoken to them quoted: £250+vat call out and £120.00+vat per hour labour. So it if going to cost me £444 to deativate an alarm system I do not want and did not install. I would not recommend as running costs of having a system are extemtly high.
26 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon G Kirkpatrick, unfortunately if you do not have a contract with Spy Alarms you are charged non-contracted call out & labour charges. These charges are significantly higher then our contracted charges. If you would like to discuss this over the phone please reach out to me at b.debeer@spyalarms.co.uk.
Kindest Regards
Becky de Beer
Spy Alarms
Very happy with service.
I have recently moved into a new property and contacted Spy alarms regarding installing a system for me. Ava was very informative and professional and had great knowledge of products available to me. Would highly recommend.
24 février 2025
Avis spontané
Réponse de Spy Alarms
Good morning Stuart, thank you for taking the time to leave us a 5 star review following your recent interaction with Ava. We really appreciate it.
Kindest Regards
What made my experience great was the…
What made my experience great was the excellent engineer. What made it less great was the fact that he was booked for an afternoon slot (which I noted in my diary), then, on confirmation, of the appointment, he was booked for a morning slot. Come on, Spy Alarms, make up your mind!
Finally, I thought the increase in costs this year was rather excessive.
Conclusion: Could do better.
20 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Mrs Mellor, thank you very much for taking the time to leave us a 4 star review & for your kind words regarding your experience with our engineer. However, we apologise for the confusion regarding the scheduling and the inconvenience caused by the change in time slots. Could you please kindly contact me at b.debeer@spyalarms.co.uk, I would be more than happy to discuss your comments over the phone.
Thank you for your time & I look forward to hearing from you.
Kindest Regards
Becky de Beer
Senior Customer Care
Spy Alarms
Excellent friendly efficient service
12 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Anthony, thank you very much for taking the time to leave us a 5 star review & for your kind words.
Kind Regards
The Spy Team
charged for a service I never got.
I was charged £153 by Spy for the annual maintenance contract on my alarm, even though Spy didn't come and maintain it. They came by in January unannounced, I was at work, so they couldn't get access. They had emailed me at a now defunct email address and hadn't realised it was bouncing back as it was an automated email. When I called to say I was happy to pay the £153 and would do so after they had maintained my alarm, I was told the maintenance was "free" but the £153 was an annual fee cover the costs if I ever needed to call them between "free" services. So I needed to pay it regardless of whether they came. It was also my fault that I hadn't called them to ensure they had an updated email address when I changed jobs. I am currently rebooking my "free" service and then cancelling as life to too short to have to work with companies like this.
13 février 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Alex, I hope you are well. Thank you for taking the time to leave us a review and for bringing this matter to our attention. I just wanted to clarify that the fee of £153.00 is for your annual maintenance contract. Included within your contract for the year is your annual service. The contract also includes other benefits such as, reduced call out & labour charges, 4-hour response time in the event of a fault, out of hours engineer, technical support over the phone for remote reset & 365 days a year protection. I would like to look into the reasons behind the service appointment that didn't go ahead. I sincerely apologise that your email address was incorrect on our system, I would like to confirm your personal details with you if I may to ensure we avoid a situation like this again. We would love to keep you as our customer, its important that we turn this situation around for you. Would you kindly reach out to me at b.debeer@spyalarms.co.uk. I would be more than happy to give you a call to go over your above complaint and to offer you my apologies for any miscommunication our end and to offer you a solution moving forward that works for you.
Thank you for your time.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Réponse de Spy Alarms
Good morning Julian, we really appreciate that you have taken the time to rate our services 5 stars. We are very pleased to hear that you receive great service from us here at Spy Alarms.
Kindest Regards
The Spy Team
Peter Bullock came on time, took care to check my alarm system and make sure it was all in working order. He was very pleasant and helpful and he knows the system, assuring me that all was in order.
Servicing my alarm system
29 janvier 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Doris, thank you very much for taking the time to leave a review following Peters visit. We will make sure to pass your feedback over to him.
Kindest Regards
The Spy Team
Becky thank you very much for your…
Becky thank you very much for your assistance whilst we renewed our 2025 annual contract with Spy Alarms. You were professional, friendly and incredibly helpful from start to finish.
Thank you, Brooke
24 janvier 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Brooke, thank you for such a lovely review & we will pass on your feedback to Becky. We are pleased that we will continue looking after your security for 2025.
Kindest Regards
The Spy Team
Excellent service
After having a few issues, Becky DeBeer took the time to listen to the background story, and took action to resolve them. Becky is friendly, but professional. At every point throughout our this, she has told me exactly what action she'd take and when she would contact me with an update.
I truly have appreciated her kind and effective service. She certainly is an asset to Spy Alarms, and should be recognised as such.
24 janvier 2025
Avis spontané
Réponse de Spy Alarms
Hi Lesley, thank you for your kind words & we will be sure to pass on your feedback to Becky. We are very pleased to hear your issues were resolved.
Kindest Regards
The Spy Team
Five star service
I wanted to take a moment to highlight the outstanding service provided by Barry from Pod 3 during the recent annual alarm service. His professionalism, honesty, and dedication were truly impressive.
Barry's service was excellent, and I would rate him 5 stars for the high quality of work and his attention to detail. His efforts add significant value to Spy Alarms' overall credibility.
Thank you for having such a reliable team member!
Many Thanks
Thanks
Waseem Raja
15 janvier 2025
Avis spontané
Réponse de Spy Alarms
Good morning Waseem, Thank you very much for taking the time to leave such a wonderful review.
We are so pleased to hear that your recent visit from our engineer Barry was excellent.
We will make sure your kind words are relayed back to Barry.
Kindest Regards
The Spy Team
What do you have to do for a response ?
We had a female engineer who came to complete our annual service on our alarm system on 9/1/25 she was very pleasant and kind. However after she left we realised that a sensor on our front door was flashing continuously. We immediately rang and informed the company of our problem. Despite numerous calls and various staff spoken to we are still waiting a visit ? a response? Very disappointed and let down by your company. We expected better and have been used to a better standard of “care”than this.
9 janvier 2025
Avis spontané
Réponse de Spy Alarms
** UPDATE **
Hi Liz, I hope you are well. I have emailed you following our engineers visit yesterday afternoon. I am keen to organise a visit to have your sensor replaced asap. As advised this works will be carried out free of charge. I look forward to hearing from you so I can book this is asap.
Thank you
Becky de Beer
Customer Care
Spy Alarms
Good Morning Liz, thank you for bringing this matter to my attention. I sincerely apologise that you have had difficulties in having the issue with your sensor rectified. I completely understand how frustrating this must be for you. We strive to provide a 10/10 service experience for our customers and it is clear in your instance that this has not happened. I would be more than happy to resolve this issue for you asap. I would like to book for our engineer to return free of charge to resolve the problem. Could you kindly email me at b.debeer@spyalarms.co.uk. I can then allocate your account and give you a call to discuss a suitable date and time with you.
Thank you & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Its good to talk!
What was a One Star negative review is now 5 star positive. I’ve been promised and assured from the Spy Alarms Sales Manager that ALL service engineers from now on, will be notifying customers of their progress and when they expect to call, instead of keeping customers house bound for 5 hours at a time. It took a few complaints, but hats off to Spy Alarms you listened and you acted………and you’ve kept your prices and fees competitive. Well Done ALL.
13 janvier 2025
Avis spontané
Réponse de Spy Alarms
** UPDATE **
Thank you for amending your review following our conversations this afternoon, we are really pleased you are happy with the outcome & it has been a pleasure assisting you.
Kind Regards
Becky & Natasha
Good afternoon Iam, I am really disappointed to read the contents of your review, thank you for bringing this matter to my attention. You are a valued customer to us, and your satisfaction is our priority. I would love to address this matter with you to ensure that your needs are met. Could I kindly ask for you to contact me at b.debeer@spyalarms.co.uk. I will then be able to allocate your account to look further into the recent issues you have been having. We can then discuss this over the phone and hopefully come to a resolution that works for you.
Thank you & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Pleased With Professional Service
It was easy to get a quote for the change that I required. The colleague in the office was very helpful and professional in helping me understand the upgrade and scheduling it in to coincide with a maintenance visit.
The engineer who attended was warm, polite and professional. At all times he kept me abreast of progress and when necessary talked me through my options. I welcomed this type of interaction and am pleased with the service received and would happily recommend to others.
10 janvier 2025
Avis spontané
Réponse de Spy Alarms
Good afternoon Niyi, thank you for taking the time to leave us such a fantastic review. We are so pleased to hear of your recent experience. Thank you for the recommendations and for sharing your experience with the wider community.
Kind Regards
The Spy Team
Poor value for money
This company bought out DSC. We had used DSC previously and new them to be fair and trustworthy. The DSC website still looks the same yet Spy Alarms run the company completely differently. The service engineers carry no spares. Charged me a call out fee, plus 2 hours for a visit just to diagnose the problem. Then wanted to charge for another 2 hour visit to complete the work, by which time I decided to cut my losses. I found the DSC website to be disingenuous as no reference to the Spy Alarms’ takeover and seem to be more interested in profiteering than offering good customer service. I have since found a company who didn’t charge to for the initial visit, the quotation was broken down, gave full product details and was far more professional.
7 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Darren, thank you for your review and for bringing this matter to my attention. Our engineers carry a full van stock of parts, batteries and spares. I would like to look into this further for you to find out exactly what has happened especially around the charges and the spares that the engineer did not have. Would you be happy to contact me at b.debeer@spyalarms.co.uk so I can allocate your account. Thank you for your time & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Alarm Service
Alarm Service
We have known the alarm engineer for several years. He is always prompt, reliable and polite. The work is also carried out to a high standard .
10 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Sandra, We are pleased to hear that you are happy with our engineer. Thank you for taking the time to leave us a lovely review.
Kind Regards
The Spy Team
Recent emailed complaints ignored
Recent emailed complaints ignored. We have been a client for over 15 years and the service has become poor, disjointed and impersonal. Now looking elsewhere
17 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Tony, thank you for taking the time to reach out, that is really disappointing to hear. I am sorry your complaint has been ignored. We aim to deliver excellent customer service to our customers & I sincerely apologise that this has not been the case for you. I would love to have the opportunity to speak with you and take full control of your complaint. Could I kindly ask for you to reach out to me my email address is b.debeer@spyalarms.co.uk. I look forward to hearing from you.
Thank you
Becky de Beer
Customer Care Specialist
Spy Alarms
Everything went perfectly!
Everything went perfectly according to plan. The engineer arrived on time and checked over the alarm system inside and outside. He changed all the batteries and I am now confident for the next year.
2 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Richard, thank you for your review we really appreciate it!
Kind Regards
The Spy Team
Friendly, professional service
Friendly, professional service. Dealt with potential fault quickly, involving me at all times and recommending what I consider was the best solution. Strongly recommend Spy Alarms.
25 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon James, Thank you very much for taking the time to leave us such a lovely review. We really appreciate your feedback & we are pleased your fault was rectified quickly.
Kind Regards
The Spy Team
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