The AA Smart Care Avis 

Do not use it they really are a bag of rubbish dont know when you're has been done payment is late coming out sending emails 2 weeks after you're car has already been done all round rubbish i will never use it again

No communication between the garage and smart caree, I had to call smart care to respond to the garage 5hours later, the job couldn't been done on time. Very poor customer service from the garage. I had to call multiple times for a pricing. Waste of time and money.

The mechanic was brilliant but the admin side of the process is not very good
It lacks clarity and the description of what is being done is all over the place also about 10 emails verifying the appointment etc is a bit much

Very smooth from the start to finish. Thank you

No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth in so many calls between the Garage and the AA to get repair works approved and get my car back on a timely basis!

Easy to organise. Great efficient service from the recomended garage.

Quick, efficient & convenient. Will
Definitely book a mobile car service again

Having had issues fixed on my car, pointed out to me by my mechanic, the car still failed the MOT.
I truly feel that this system is set up to ensure the AA get further income.
Apart from this, I found the garage and staff to be friendly, honest and professional

Having registered for an offer of half price MOT along with a full service for my camper van I was horrified to discover on the day the vehicle was due for these, I had evidently only chosen the service. When I clicked on for both, I didn't expect to have to click on the MOT again. I desperately needed the MOT, not necessarily the service which resulted in our holiday being scuppered. When I complained I was told I wasn't the first. If that's the case, the system is flawed. I have also been offered two options of late, neither of which are available to me. First was money off at certain petrol stations - it didn't work. Today I have been offered a free entry into a draw fro an Ultimate Race Day Experience - that says I'm not eligible. The AA is offering under false pretences. To say I'm disappointed in an organisation I have been a member for years is an understatement.

Easy to arrange and good professional service

It was so much easier having the service done at home. The patrol arrived on time and the mechanic very efficient and friendly. I have already recommended the service to colleagues.

It was very easy to book ans the service was excellent.

The biggest problem is not the mechanic or the service it's the prices on the AA App saying one thing and then getting charged a hugher amount.
When I rang to query the higher amount they said it was billed through Smart care working for the AA.
So in a nutshell a complete sham.

Then they answer this comment with a patronising hope you re OK...

I wasn't booked in properly at the garage and it took a week to get this rectified

Booked an MOT collection with the AA, and everything went smoothly.

Excellent service

Excellent service. MOT completed whilst I waited. Staff friendly. Would recommend.

Great mechanic, he was friendly helpful and excellent at his job.

I used AA for a full service about a month ago and had a great experience, booked in online, dropped my car off and had a text a few hours later saying it was ready, everything all good.

After having a good experience using them for my service, I decided to book for my MOT, it was easily booked online and members get £10 off. I dropped my car off the Tuesday evening before my slot as the drop off time was Wednesday 8am.

On Wednesday morning, around 10:30am, I looked online to see that the MOT had failed as the nearside headlamp was insecure, but nobody rang me with results or repair plans. I assumed the garage was busy, so waited until I had an email on Thursday at 8:25am quoting me £91.80 for my headlamp to be investigated, so I approved immediately as I needed my car as soon as possible.

After not recieving any updates by 5pm, I rang AA and was told that they were "still waiting for the garage to send a report." Rang again on Friday and was told the same thing. The garage and AA helpline then closed for the weekend.

On Monday morning, I decided to ring the garage directly for updates, as there's normally long wait times to contact AA. They told me they hadn't received confirmation from the AA that I had approved the investigation, so it hadn't been done.

At midday on Tuesday, I was emailed a quote from AA for a replacement headlight: £241.55. I approved, then rang the garage to confirm they'd received my approval and that it was ordered in. I rang again the next morning for updates to find out AA had ordered the wrong part.

Since they'd already had my car for a week, I decided to take it elsewhere; AA clearly doesn't communicate with their garages and there is something seriously wrong with the way they operate as every time I rang I was told the system was down and they couldn't open my booking.

I have no faults for the garage themselves, I had great service from them throughout, but as I booked through AA, all quotes need to be ran by them before I can approve them, which takes a long time as their systems are constantly down.

As a new driver, AA's marketing makes their service seem like a safe alternative to booking directly with garages, as all work and prices are verified to ensure their accuracy, which is very helpful for people who aren't experienced at dealing with garages and aren't aware of sensible pricing. This is a great idea, however, it's not executed efficiently. The AA's flawed system has left me without a car for a week over a simple MOT fault that could have been sorted the same or the next day.

The new garage I took it to has since confirmed that it didn't need replacing and and was repaired for £78.

I am still waiting for my money back for the headlamp after contacting them three times by phone and once by WhatsApp, where they ended my conversation because the agent hadn't replied to me.

You told Fairfield garage you would have the new parts for my car on the Thursday but you never deliverd them. I had to get taxis home and back to work in the friday morning because my car was on the ramp in bits waiting for the parts. Not happy