Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Voir plus
L'entreprise a répondu
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Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Voir plus
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it. When the work was fina... Voir plus
L'entreprise a répondu
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Voir plus
À propos de l'entreprise
- Centre de contrôle technique
- Magasin de pièces détachées automobiles
- Prestataire de transport automobile privé
- Mécanicien
- Service de remorquage
- Inspection de véhicule
À propos de The AA Smart Care
Écrit par l'entreprise
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Coordonnées de contact
Royaume-Uni
- theaa.com/car-care/book/start
3,9
Bien
18 k avis
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Excellent
Excellent, this service was exceptional and I am happy to have used the service
1 août 2026
Easy and convenient
Easy communication throughout service about repairs. Great to have car picked up and returned when works completed.
1 août 2026
First class job would use AA again for…
First class job would use AA again for servicing and disc and brakes
Daughter had rear brake pads done on her car bmw at home
1 août 2026
I WAS COMPLEATLY SATISFIED WITH THE…
I WAS COMPLEATLY SATISFIED WITH THE SERVICE I RECEIVED, AND THE mechanic was very helpful and did a good job 👍
1 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Awful
Garage added a note to booking explaining it couldn’t be booked in on the date selected. I was unaware of this as I received emails and texts confirming the booking. Emails confirmed a different time to text messages which was confusing. When I took the car to the garage on the day, I was told it couldn’t be done. The garage had to keep my car for 2 days to complete the MOT. The garage was great. The booking experience through AA was not.
29 juillet 2026
Réponse de The AA Smart Care
Hi, we're sorry to hear about the issues with your booking. We understand how frustrating it must have been to receive booking confirmations and then find out at the garage that the MOT couldn't be completed as planned. We're also sorry for the confusion caused by the conflicting appointment times.
It's great to hear the garage provided excellent service. We've shared your feedback with the relevant team to help improve the booking experience going forward.
Good honest and reliable service.
Good honest and reliable service.
Mechanic was very pleasant and explained all the procedures as he carried out his duties .
Thank you
Will be using your service again .
29 juillet 2026
Straight forward.
31 juillet 2026
Unsuccessful break pad replacement
The dealer you referred me to did not replace my break pads with new ones - see MOT and car health report. I complained to AA and it is still pending. Phoning them up does not help......
extremely poor service at the dealer and at the AA.
8 juin 2026
Réponse de The AA Smart Care
Hi Peter, we're sorry to hear this and have chased up your complaint. The team will aim to get back in touch with an outcome within 10 working days.
Excellent all round service
Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!
1 août 2026
Réponse de The AA Smart Care
Just what we like to hear, thanks Iain 🙂.
Got sent a note saying the garage had…
Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.
When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.
They where shocked to hear to coms i got from the AA.
As they had already completed the work & passed the MOT, i paid them direct.
31 juillet 2026
Réponse de The AA Smart Care
Hi, we're sorry to hear there was confusion around the advice you received about the bulb replacement.
We've shared your feedback with the relevant team so they can look into what happened and help prevent similar issues in future. We appreciate you taking the time to bring this to our attention.
Awful experience van went for mot and…
Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow
31 juillet 2026
Réponse de The AA Smart Care
Hi Ian, we're sorry to hear about the delay getting your van back. We've passed your feedback on to the relevant team so they're aware of it, and it will help us improve our service going forward.
Online booking was faultless
Online booking was faultless. Really easy and efficient. Extremely quick confirmation emails received back regarding booking. Manageable monthly payments.Would certainly use again.
1 août 2026
Very efficient and helpful staff
Very efficient and helpful staff. The booking process is easy and quick.
31 juillet 2026
Jamie was super professional
Jamie was super professional and prompt giving good communication to his arrival. The service received was open and honest and super fast so I was on the road again in no time. The price was reasonable and I highly recommend using the AA gods when you need them most!
31 juillet 2026
Excellent!
The business owner/manager was welcoming and the check in procedure was quick and efficient. The MOT was completed within the initial time estimate and my car was ready to collect on arrival. It could not have gone any better and I have no hesitation in recommending AA Smart Care generally and Armley Road MOT Centre specifically.
30 juillet 2026
Great experience
Great experience, mechanic that visited my property to chamge filter oil was polite efficient and completed the job with no fuss. Would definitely recommend.
31 juillet 2026
The mechanic
The mechanic, Jay, was great (when he arrived). He phoned me to say he was outside my house, but he wasn't. Your office had given him our house name, but a Bristol postcode - Hartcliffe Way. Butcombe is a small village about 14 miles south of Bristol. However he found as as quickly as he could, following satnav, as he is not from this area.
31 juillet 2026
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