The Innocent Hound Avis 

407
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From ordering to delivery so easy and fast great company and my dog absolutely loves these beef and herb chunks thankyou

Noté 5 sur 5 étoiles

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have two poodles who are the fussiest eaters. This has been an ongoing issue with my 8 year old forever. We had to change food this year after a recall and I was so fed up at this point that I was... Voir plus

Noté 5 sur 5 étoiles

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Animalerie
  2. aussi dans
  3. Fabricant de nourriture pour animaux
  4. Magasin d'alimentation animale
  5. Magasin d'articles pour animaux

Écrit par l'entreprise

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

407 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(407)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Order was processed quickly

Order was processed quickly, and arrived promptly in the post! The packaging was lovely and my doggies goodies were very thoughtfully wrapped in tissue paper!

24 juin 2024
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Réponse de The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you loved our packaging, and that your order arrived quickly.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My 2 bostons love this food and are so…

My 2 bostons love this food and are so full of energy

27 mai 2024
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Réponse de The Innocent Hound

Thank you for your review. It is great to hear how much our food is enjoyed by our customers' dogs.
Best wishes,
The Innocent Hound

Noté 3 sur 5 étoiles

Pros and cons

Pros: raw/air dried, some wild meat, quick delivery, good packaging.

Cons: 10% glycerol in the formulation (carb/sugar) definitely isn't ideal. I have a Burmese cat and they are susceptible to diabetes. Would much prefer the majority of ingredients to be those available in the wild.

20 mai 2024
Avis spontané
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Réponse de The Innocent Hound

Thank you for taking the time to leave us a review. It is good to hear you were pleased with our quick delivery, and the packaging of your order.

I am sorry you would prefer our food not to contain glycerol. Glycerol levels vary between products depending on the recipe and are between 6% and 10% before the drying process. Our glycerol is derived 100% from rapeseed oil (no palm oil!) and this helps to give our products the semi-moist texture dogs and cats love.

It is always helpful to receive feedback from our customers, as we use this to help us consider product developments and improvements in the future.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great product and service

I have been a customer for a few years, my dog really enjoys the food and there is a varied menu to choose from. I use the subscription service, I am easily able to pause it or change the date of the delivery. The whole process is quick, easy and efficient and any messages I send are responded to very quickly.

24 avril 2024
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Réponse de The Innocent Hound

Thank you for leaving us a review of our food and subscription service. It is great to hear that you find our subscription service easy to use. Most importantly, it is great to hear how much your dog enjoys our food!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Prompt delivery

Prompt delivery, as always. Well packaged. My dog is very happy!

24 avril 2024
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Réponse de The Innocent Hound

Thank you for leaving us a review. It is always great to know dogs enjoy our food!
Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Highly recommend

Highly recommend. Its hard to get Air dried raw in UK. There are some companies that import from EU but The Innocent Hound is UK sourced foods which really appeals to me. My girl is a raw diet girl but I wanted another option for when I travel or have to be away and my girl stays with family who aren't keen on handling the raw stuff. I looked into air dried throughly before a sample try and I was impressed at how nutritious and healthy air dried is, its the same as raw in fact. My girl took to the air dried immediately and she is a picky fussy eater. I have since purchased a box and intend on ordering another. This is a truly great alternative for people who aren't keen on raw feeding, great for people who travel with their 4 paws when raw feeding is difficult due to the needed freezing. I have to say, the packaging presentation is a marketer dream also. From the box to the reseal bag inside, it fits perfectly in the cupboard, very neat. - To add, the venison sausages treats did not last long, my girl was hooked from the 1st taste. My 1st real order arrived the next day another bonus. I am spreading the word.

24 avril 2024
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Réponse de The Innocent Hound

Thank you for taking the time to leave us a review. It is great to hear you were pleased with our quick delivery, and the quality of the packaging of your order.

Our meat is sourced from carefully approved suppliers in the UK, and our food is made in our human-grade factory in Yorkshire. It is great to hear how much your dog enjoys our food, particularly our venison sausages!

Best wishes,
The Innocent Hound

Noté 4 sur 5 étoiles

These sausage slices make great…

These sausage slices make great training treats, they can be broken into very small pieces and are semi moist. My dog loves them. Well done!

24 avril 2024
Avis spontané
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Réponse de The Innocent Hound

Thank you for leaving us a review of our sausage treats. It is always great to know how much dogs enjoy them!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

I ordered yesterday and it arrived…

I ordered yesterday and it arrived today. Brilliant service, I was very impressed. I've been feeding raw but I love the ease of feeding this freeze dried product. The doggies love it too and I have a lot more freezer space.

16 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Always good and fast

This is an occasional purchase for us because it's our dog's secondary food. But every time I've purchased I've had excellent service and fast delivery.

25 mars 2024
Noté 5 sur 5 étoiles

Antler products are great

Really helpful, professional and efficient service - I have bought several antler products for my little Frenchie recently who, despite being small in stature, has a formidable capacity for chewing and absolutely nothing else stands up to him! Can very much recommend.

27 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

My 2 CKCS love this food

My 2 CKCS love this food. Amazing brand, awesome food! It’s great and just what we needed. The price is reasonable and delivery is very efficient. Would definitely recommend!

12 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

My puppy loves it!

I have a 5 month old cavapoo who was on kibble from his breeder. I was recommended this food from a friend and I liked the idea it was as good as raw food but without the hassle!
I have had to speak to them a few times to make changes to my subscription and each time they have been extremely friendly and helpful.Also the delivery time is amazing!Last but not least my puppy loves it and I feel I’m doing the right thing despite it being quite expensive.

25 janvier 2024
Noté 5 sur 5 étoiles

thank you so much

Thank you to Bev and Chloe for coming to the rescue and arranging next day guarantee delivery before 10.30am so that we could catch a flight back to France with food for our daschund Scooby Doo🐾

23 janvier 2024
Avis spontané

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