Thelightingcentre Avis 

I never received my order, and have had no response to email chasers. At this point I'll have no choice but to try and obtain a refund via my bank. Wish I'd checked the reviews before ordering.

Update 15 May 2026: I've just checked my bank and I've had a refund, but still no response to any of my emails.

Goods not received. No response to email.

Avoid this company. Their customer service is non-existent. Their telephone lines are permanently experiencing 'technical difficulties' and never work. They never respond to emails requesting help, and even if you manage to get a response on the Live Chat facility, they never follow up (I spoke with someone 3 times, and nothing was done). Really poor all round.

No update on delivery on items ordered 4 weeks ago, no pick up on Phone Number, no chat available with the AI Help Chat

Good quality supplied promptly

I order a light a month ago. Was supposed to be here in 3 days. Still not arrived. No one has replied to my emails, you cannot get through on phone. Someone did answer my chat and said it would be here in two days. It never arrived. Now no one is answering g the chat. I think I have lost my money.

Received my purple vase ,vase was well packed and l am very happy with purchase cheers.

Customer service is non existent. Fine if you get what you want but if not (one of our shades had a chip) it is impossible to resolve. Advertised phone number not available. Multiple emails ignored. Website form no response. Live chat (not really live as had to try over several hours to get a response) - promise of return label and replacement did not happen, and no further update.
I would avoid this company.

Ordered some new light switches and plug sockets on 02/04/2026 and received a confirmation email....then nothing!
Have emailed asking where my goods are, have tried a FB message and their chat service that doesn't work but on top of all of that if you phone them you get an automated message saying 'we cannot answer for technical reasons!' Presumably the 'technical reason' being that they don't want to answer!
Have now started a dispute via our bank to get our money back, do not order from these people as you will not receive your goods in all likelyhood.

Ordered, no delivery. No communication. Like many others, can't get through on phone, no replies from email or live chat. Scam. Avoid.

Do not order from here!
I ordered 2 lampshades & delivery said 2-3 days. It is now 2 weeks later and my order is still showing‘processing’.
I have tried to contact via Live chat (which doesn’t work) ; message; telephone (you get a messsge saying that they are unable to take calls due to a technical problem) and email. I’ve had no response to any

Never received the goods, the company’s have 2 names, money taken, can’t call as always a technical issue,emails never replied to, avoid them

Ordered a ceiling light with delivery in 2-3 days, day 9 now and no delivery. Tried emailing with no response, tried calling and seemingly they have technical issues so can’t accept any calls. Tried chat no response whatsoever. Had no other option but to raise a case for goods not received with my bank. Stay well clear of this company, wish I had read the reviews on here beforehand.

Excellent service quick easy straight forward. Brilliant thank you .

I ordered a lamp and the Estimated Delivery time was - 2 - 3 working Days. We're 8 days later and nothing has happened.

You can't call them or email them, no response.

I ordered the specialist bulbs and they arrived in time and work very well

Items missing from order, no response from company after many attempts to contact, Do not use, complete scam company as others have stated.

I have not received my purchase

Easy pupurchasing process. Products arrived on time.

Great experience with The Lighting Centre. The price was very competitive — around 30% cheaper than the high street for the same product.
Delivery was quick and hassle-free, plus regular updates on my order status and delivery.
Excellent value for money and a smooth buying experience. I’d definitely use them again and would happily recommend them to others.