The Lott Avis 511

They will take your money with their app but if you win anything they will refuse to pay you if you don’t provide them with electronic identification.

what is wong with app try to scam your ticket but wong scan have to go to wed site deleted it reloaded it still the same and know one can tell me wonts wong ????????????? chap

Terrible app. Can't transfer winnings easily back to the same acct this app is happy to receive money from. Will be closing the account once I somehow get my winnings.

Online account suspended for some unknown reason. Tried to rectify online but was unsuccessful so called the contact centre. I was told the wait time would be approx 5 mins. That was over 20 mins ago. 30 mins later... Still listening to the repetitive 'thankyou for holding, your call will be answered by the next available consultant' and 'thank you for continuing to hold, one of our customer care consultants will be with you soon'...(yeah sure) in between mundane stories - my least fav which I heard at least 20 times, the story of the woman who won from Durack who's kids initially thought she was screaming because there was a cockroach in her kitchen. I haven't won anything but trust me, after hearing that story over and over I wanted to scream too. After holding on... and on... and on... at 9.02pm after over an hour of holding on I was just disconnected with the message saying that the customer service centre was now closed and to call back at 8am tomorrow. Nup. My call is important to you huh??? What a load of s***! Pretty poor service.

Save your money people, in my opinion after years of experience it's not realistic at all to think you can win

I played the Powerball and got 4 numbers this week.
I was super excited to think I'd won a little something. I felt nothing but profound disappointment and frustration as well as confusion when I saw that you get nothing for 4 numbers.
The odds of getting 4 numbers are extraordinarily high, so why aren't you paying out something on this?
Everywhere else in the world does!
Needless to say, I shan't bother buying any more lottery products in Australia again.
It truly is a big scam.
I'm quite convinced that AI technology is used to manipulate draws to ensure very few to no people win on a regular basis so to maximise profits.
All this rubbish about it being regulated is utter nonsense, there's no way it is fully regulated.
Save your money folks, stop giving these crooks your hard earned money.

Why do I have to attempt 3 or sometimes 4 times to access nsw lottery site.
This has happened several times.

I tried to get some money back that had been mistakenly deposited into the wrong account. I was told it’s not company policy to allow customers to withdraw balances deposited. They suggested I buy lottery tickets to use up the balance. This company is forcing me to gamble.

And the company responds below by restating the policy rather than addressing the issue. It's a bit like a bank saying 'once you have deposited money with us you can't get it back.'
I've tried making a formal complaint but got no response.

Hi I just want to up date my email and it said axess denied?

Already have to use password to log in. Now a silly puzxle to see if your human.
Will not be using the lott app anymore.

Bad enough they have your banking and personal details but now you have to submit to a "are you human" test performed by a Bot before accessing your account.
This bunch of Idiot Control freaks need to wake up and start serving PEOPLE not Demonic Robots.

Did the update, now it just glitches. Got a new hone, downloaded the app. still not working

Fix your app, never works, if you are going to give us the option to scan and check our tickes via your app, then at least make sure your app works (all others apps i have work well, just not yours) very annoying

Since draw 4 of tattslotto and the last few years no wins
I played powerball and 4 Saturday system entries nothing…
Nor has anyone I know won more than a pittance

Cannot withdraw my money
Have emailed customer support
Have rung and spoken to service still no resolution
Keep getting generic emails back …..
Jist want withdraw my money

I have been using The lott for my lottery purchases for a long time. I enjoy the lott online as I don't have a lot of money and they allow you to play minimum games. If i go to the shop I'm restricted to the amount of minimum games I can play. Sometimes people just want to feel they have a slightest chance. Their webstore is fantastic and very easy to use. Easy to deposit and withdraw, I'll never go anywhere else.

Honest how pathetic this is!
I’m in Australia
Well it’s now been 1 month I’ve sent you my drivers license- no recourse
Yes my voting address is different to my postal address
Pathetic - it’s now you want to talk to me after a review - unbelievable pathetic
And by the way send me a cheque so I can delete this stupid app

I go to the lott website to play 2 week multis (sometimes same numbers), Sat lotto, mon/wed lotto, Tues oz lotto and Thurs powerball. (4 tickets not ten tickets !!!) 2. It saves my password and 3. It also let's me check results almost inmediately after thendraw and BEFORE the tv draw (which isnt live)
The App cant do any of these ... it's useless, so I've uninstaller it and put a url shortcut on my phone. It works. Repeat .. the app is useless !!!

I check the app on my pc for results, but despite living in Queensland, your website only shows NSW/ACT winners. This changed very recently and despite trying to find a Queensland version, doesn't exist. Would be great if we lived in NSW, but I don't.
Such narrow minded creators, who think I give a toss about someone in another state.

So now if you re install the app on your new phone you are automatically kicked of the site because they no longer accept your debit card they are already using. So can't check my numbers to see if I had a win. Useless.