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Lisez les avis des autres

Noté 1 sur 5 étoiles

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I've been playing for more than 40 years never won more than 25 dollars and spent 100s of thousands in the mean time I sopose I'm not lucky

Noté 5 sur 5 étoiles

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Écrit par l'entreprise

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


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1,8

Bas

TrustScore 2 sur 5

511 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 69 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Interesting how quick The Lott is to…

Interesting how quick The Lott is to accept your money and how difficult it is to withdraw winnings. An excellent incentive to leave the money with them and gamble it all away again. Am surprised it’s legal. Is it??

Much simpler and more transparent to buy in person. You’re given cash when u win

1 février 2022
Avis spontané
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Réponse de The Lott

Hi Jim, I'm sorry to hear you're having troubles withdrawing your win. I've requested your contact details so we can get in touch with you in regards to this issue, as it should not be the case.

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

Get rid of Div 6.

Thanks for the chance to give some feedback....
Get rid of div 6! - put the money into the other divisions. Run a work tatts syndicate and considering just stopping.

Obviously Tatts worked out that giving out small wins will have customers "re-investing" these small wins more often. Simple business. - but bugger the punters.

About 40%! of your prize pool goes to div 6.
Means 4 numbers for example gives you a poultry pay out - considering the odds.
Tatts were paying out that amount for 4 numbers 20 years ago.
And less than a grand for 5 numbers is also way too small.

Maybe others feel the same way.

Thanks

30 janvier 2022
Avis spontané
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Réponse de The Lott

Hi Nick,
Thank you for taking the time to share your feedback, I will pass this onto our team for their consideration when looking into our games and making changes. Have a lovely day.
Kindest,
The Lott

Noté 1 sur 5 étoiles

Sceptics maybe right.

Well, we'll let my stats speak for themselves as I keep a database of loss v wins on my lottery plays.
Since 2019 played every saturday night with 2 megas, total amount of wins 》only 2 at 8.90 per win.
I want to speculate given that the odds of winning the minimum amount is 53/1and just by the odds alone I should have won more,, that the fix is in with this lottery but just easier for me to stop playing.
My personal advice is go cautiously if playing this game.

8 janvier 2022
Avis spontané
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Réponse de The Lott

Hi Mack, Thanks for taking the time to provide feedback.
I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

Starting to agree with the sceptics

Starting to agree with the sceptics.
Also - does Jamie Packer still run this outfit. He’s really honest, isn’t he????

31 décembre 2021
Avis spontané
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Réponse de The Lott

Hi Bazby, I've requested more information from you so we can find out more about the issue.

I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

scam plan and simple

19 décembre 2021
Avis spontané
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Réponse de The Lott

Hi Adam, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

Fewer wins since S.A Lotteries sold off.

I have played lotto most of my adult life and since S.A. Lotteries was sold off, so have the chances of winning. You accept our money but when it comes to our share of winnings it seems we lose out. Time and time again it is either Queensland, New south Wales or Victoria. I have tried to think that it only bad luck that I haven't had a decent win, even if it was a couple of hundred dollars, but no it the usual $8 out $9.
I think I might redirect my money into house and land Lotteries where they raise money for a good cause and not fill the coffers for private companies.

2 décembre 2021
Avis spontané
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Réponse de The Lott

Hi Neville, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

This app has been having issues again…

This app has been having issues again the last 5 day.
Some days i can log jn other days i can't.
Can't log in again today.
Sick of it
Don't bother with your generic reply.
Just fix the issue with the app

2 décembre 2021
Avis spontané
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Réponse de The Lott

Hi Simone, We are very sorry to hear you're having trouble accessing the app and logging in. This issue may be due to being locked out of your account, which happens for your safety. We ask that you please contact our Customer Care team on 131 868 and they can assist you to be able to get access to your account.
Kindest, The Lott

Noté 3 sur 5 étoiles

I keep getting the “Houston

I keep getting the “Houston, we have a problem” message. This has only been happening for the last two days with no issues prior. I have deleted and reinstalled the app with no luck.
How do I fix this?

24 novembre 2021
Avis spontané
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Réponse de The Lott

Hi Mat, thanks for taking the time to leave a review. We are very sorry to hear you're having trouble accessing your account, we ask that you please contact our Customer Care team on 131 868 and they can help you out.
Kindest, The Lott

Noté 1 sur 5 étoiles

Complaint reeving misinformation verbally and robot online

2 months ago I spoke to a real person asking when will notification of win emails, which state win amount , I was told Lotto is fixing but hasn't yet , site says enter the the 26 numbers on tickets . which is a pain and The Lotto is going backwards with technology if they cant fix . Dont try '' The chat line '' it is a robot which continually asks the same question and the asked to complete a unrelated form Very very bad service Kevin

18 novembre 2021
Avis spontané
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Réponse de The Lott

Hi Kevin, Thanks for taking the time to provide your feedback. At this time we are unable to display your win amount by email and are working to fix this issue. In future if you have questions and you'd like to chat to our customer service team they're available at customersupport@thelott.com.

Kindest,
The Lott

Noté 1 sur 5 étoiles

DONT BLAME LOTTERIES STAFF

DONT BLAME LOTTERIES STAFF , BLAME THE COVID 19 , BECAUSE THEY ARE ALL UNSUPERVISED AND WORKING FROM HOME , AND COMING UP WITH THIS GREAT IMPROVEMENT, LIKE IMCREASING THE COST OF SATURDAY LOTTO AND GIVING SMALLER PRIZES THEY TRIED .

28 octobre 2021
Avis spontané
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Réponse de The Lott

Hi Stephen,

Thank you for taking the time to share your concerns. We can ensure you that all of our draws are highly regulated and conducted with complete integrity. You might find our Youtube series - On The Ball, of interest as it gives a behind the scenes look at how our draws are conducted. https://www.youtube.com/watch?v=D60_Ih4AyRQ&list=PLfAkGJedxMnk3TLUUbSsvHoE5-4XxfqWa&index=5

In regards to Saturday Lotto, in October 2020, we made two key changes based on overwhelming customer feedback to deliver more prizes, more often, every Saturday.

It’s a shame to hear that you are not happy with the changes to Saturday X Lotto. We strive to offer games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Kindest,
The Lott

Noté 3 sur 5 étoiles

Hi lm having the same problem l do not…

Hi lm having the same problem l do not have any of the documents that lotto wants so can not get money out of my lotto account

17 octobre 2021
Avis spontané
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Réponse de The Lott

Hi Lorraine, thanks for taking the time to get in touch! There are multiple ways to verify your ID, you can find all of these via the link below.
Please do not hesitate to reach out to our accounts team on 131 868 and they can also assist.
https://help.thelott.com/hc/en-us/articles/360005112233-How-do-I-verify-my-identity-using-an-ID-Document-

Kindest,
The Lott

Noté 1 sur 5 étoiles

Limited ID Options

Signed up for 2nd chance draw. Now can’t verify ID. The only option I have is Electoral Roll, which is useless as my details are unlisted. Other options not available. I’m not uploading personal documents via your ID document list.

6 octobre 2021
Avis spontané
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Réponse de The Lott

Hi Marie, thanks for taking the time to get in touch! There are multiple ways to verify your ID, you can find all of these via the link below.
Please do not hesitate to reach out to our accounts team on 131 868 and they can also assist.
https://help.thelott.com/hc/en-us/articles/360005112233-How-do-I-verify-my-identity-using-an-ID-Document-

Kindest,
The Lott

Noté 1 sur 5 étoiles

I'm having Houston issues everytime I…

I'm having Houston issues everytime I try to open my app. I've downloaded a new app but keeps saying the same thing. I'd like this fixed quickly please .

20 août 2021
Avis spontané
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Réponse de The Lott

Hi Rebecca, thanks for taking the time to leave a review. We have sent you a private message in order to help resolve this problem.

Kindest,
The Lott

Noté 1 sur 5 étoiles

I have been suspecting for a good while…

I have been suspecting for a good while that people who win the lotto are being selected ( depend on the area they live ) its done for two reasons .ONE to pump up the resident to play more TWO create
new players in areas selected. The casino roulette number are all computerized so the HOUSE always win. So this tells you that ALL the numbers drawn daily are also computerized not random. NEVER believe that ANY gaming is honest. It cant be.

19 août 2021
Avis spontané
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Réponse de The Lott

Hi there,

Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Noté 1 sur 5 étoiles

Disgusted with Saturday Xlotto changes!

I am writing this in disgust with the most recent changes to Saturday night Xlotto. I have been playing for at least 21 years with mostly the same group of numbers as system entries. The first 12 years we had a single System 9 entry amongst about 10 staff where I worked. We never got anything major & won around 5 times a year recouping about half our investment winning up to division 4. The system was quite fair with the only grievance that you missed out whenever you got 4 numbers & a supp., as there was no category then or now. I don't think anyone would begrudge the fact that we lost half our money as we knew every week we were in it & had a chance to win the big one. Getting half our money back was a bonus but realistically was in the odds to be expected. After I left that workplace in 2013, I had a dilemma as to how to continue with the same group of numbers that in my mind were more "due" for a big win than they were in 2000. The compromise was that I started a System 8 on my own & retained all but one number. This was still fairly expensive at about $19.55/week but I don't gamble on anything else & firmly believed that the numbers were due. Things continued fairly well considering one less number makes a fairly big difference to the odds but mostly I had similar returns of about 50% for the next 8 or 9 years until the most recent dramatic change. I believed the hype in the advertising mainly about the odds being reduced to about 1 in 40 odd of winning a prize. I failed to look into the details about the changes to the lower divisions particularly 1 + 2 supps & 2 + 2 supps. As such I was tempted to double up on our investment when I asked my wife to pick 8 numbers of her own that weren't used by me. "BIG MISTAKE". After playing for nearly 6 months we are failing miserably having picked up one Div 6 prize of 10 X $7 or $8 & one recent Div 5 I will detail below. This used to be around $10 to $12 for the old Div 6 of 1 + 2 supps which is still 3 numbers the last time I counted them. On top of that, we have lost out a few times when we have actually got the lost categories of 1 or 2 + 2 supps. The last straw was 2 weeks back when my wife's entry struck 3 numbers + 2 supps. I thought 5 numbers out of 8 has got to be good. All we got with a System 8 entry was about $149! This would have been at least double under the old rules. This was the kind of " bread & butter" win that kept you going previously so that one day you might crack the big one. Now that appears to have gone in favour of more $20 mill. draws which are still next to impossible. As such, I cannot continue under these conditions & will have to consider going to Mon or Wed Xlotto that is still the old system. I am saddened to have been put in this position where I have shown loyalty for so many years only to have the goal posts changed dramatically. I feel that there has been no consideration for long term players particularly with the same set of numbers & have now been put in a position of giving them up. The sick feeling I have is that my numbers will come up the week that I am no longer in it. Additional info: Since writing the above & seeing the response from "TheLott", I have done some calculations for my scenario & found the following. In fairness to "TheLott", there is a small gain to Div 5 & also a good gain to Div 4 by virtue of an additional 16 X Div 6 prizes. The problems are any divisions that involve the 2 supps., such as 2+2 (no win) & 3+2 ( see my example above). It would be nice to be suitably rewarded for achieving 4 or 5 or more out of the 8 numbers drawn even if they include supps. Thank you for your acknowledgement.

30 juillet 2021
Avis spontané
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Réponse de The Lott

Hi John,

Thank you for taking the time to share your concerns regarding Saturday X Lotto.

In October 2020, we made two key changes to Saturday X Lotto based on overwhelming customer feedback to deliver more prizes, more often, every Saturday.
- The Division 1 prize pool increased from an estimated $4 Million to an estimated $5 Million prize pool. That’s an estimated $1 million in extra Division 1 prize money every Saturday draw, which is a 20% increase.
- The winning combinations for Division 6 changed from ‘1 or 2 winning numbers and 2 supps’ to ‘3 winning numbers’, increasing the overall odds of winning a prize from 1 in 144 to 1 in 53.

It’s a shame to hear that you are not happy with the changes to Saturday X Lotto. We strive to offer games that our customers love, and your feedback has been provided to the relevant teams.

As you mentioned, Monday & Wednesday X Lotto maintains the old prize/divisional structure so might be an alternative for you.

Again, thank you for taking the time to contact us.

Saturday X Lotto

Noté 1 sur 5 étoiles

A big fat 0

A big fat 0. These people are the worst. I am trying to log into my account but then finding out my account has been closed.

22 juillet 2021
Avis spontané
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Réponse de The Lott

Hi Laurel-Lee

We're sorry to hear that your account has been closed, this can happen for a number of reasons but most commonly it is for your own security purposes. If you give our friendly team a call on 131 868 or email at customersupport@thelott.com, they can assist in unlocking your account.

Please feel free to get in touch with any other concerns.

Kindest,
The Lott

Noté 1 sur 5 étoiles

This is the third time I’ve gone to buy…

This is the third time I’ve gone to buy a ticket, it’s asked me to deposit the funds and then it hasn’t purchased the ticket, only to find out when I go and check the results. Why is your app so trash? In this week the numbers that I play every week would’ve won Division 4 - not a huge amount but still enough to be annoyed about. Why do you make depositing the money and purchasing the ticket two different transactions? It seems like you’re purposefully doing it to avoid people actually buying tickets and winning.

15 juillet 2021
Avis spontané
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Réponse de The Lott

Hi Samuel,
Thanks so much for taking the time to leave a review and pass on your contact details privately. I have passed these onto our friendly Customer Care team who will be in contact shortly to assist in resolving your depositing issue.

Kindest,
The Lott

Noté 1 sur 5 étoiles

Went on line trying to put in my normal…

Went on line trying to put in my normal weekly games. Can’t do due to some B/S re Saturday entries. I’m no where near a newsagent so can’t put my entries in. Well the Lott misses out on my $ this week. Why have the app.? Not everyone is a 14 year old kid .

3 juillet 2021
Avis spontané
Noté 1 sur 5 étoiles

The app is terrible

The app is terrible, never had problems until I downloaded the new app two weeks ago..

If I turn wi-fi off I can login over 4G, I don't have this problem with any other app such as banking, government sites. Only the Lott. I wasted time resetting passwords, then decided to try it with wi-fi off. It worked, I then googled wifi and the Lott login issues and confirmed it's a problem with the Lott.

28 avril 2021
Avis spontané
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Réponse de The Lott

Hi Graham, thank you for taking the time to get in touch. We would recommend contacting your internet service provider and ensuring that our website has not been blocked as a gambling site. We have previously had customers resolve this issue by doing so.

Kindest,
The Lott

Noté 1 sur 5 étoiles

App is useless

I have been using the Lott app for quite some time. Initially I nominated my debit card and was able to transfer funds with no problem. Then a couple of months ago even though my debit card details were there I couldn’t use it to deposit funds. I had to resubmit my card details as an ‘alternative’ card each time I played - very annoying. Then I could no longer use my nominated debit card at all. At the same time PayPal came up on the app as a way (the only way) of purchasing tickets. I have a PayPal account linked to my credit card but there is no way I was going to use this as the banks consider it as a cash withdrawal when used for gambling and hit you with their hefty fees. I tried to link my debit card to the PayPal account but it wasn’t accepted because they would only accept Visa.

I am left with a suspicion that customers are being ‘forced’ into using PayPal - not sure if there is collusion between the Lott and the banks/PayPal but certainly something isn’t right. It is totally wrong for the Lott to be offering only PayPal as a payment method and thereby allowing banks to gouge more money from vulnerable people.

I have deleted and re downloaded the app several times to see if it makes a difference - it doesn’t. I also had a lengthy discussion via your ‘help’ line - the person I spoke to was very unhelpful and told that the Lott was aware of a ‘problem’ but wouldn’t elaborate and directed me to the Lott web site.

If there is a problem (and there certainly appears to be one) I suggest you either fix or get rid of the app and let customers know about it instead of directing them down the pay pal path. I have reported this issue to the ACC and awaiting a response

24 avril 2021
Avis spontané
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Réponse de The Lott

Hi Chris, thanks for taking the time to get in touch. Can I please ask that you enter your CCV number when checking out, this should solve your issue.

Kindest,
The Lott

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