ThermoSphere Avis 

Our company has used Thermosphere for several years for the purchase of electric heating mats & thermostats.
We always receive excellent customer service from their experienced telephone sales team backed up with an efficient next day delivery service .
Highly recommend ..... a definite 5 stars !!!

I've had underfloor heating installed professionally which works fine. However the controller is the most complicated time consuming device I have ever come across. There are so many settings just to make a minor adjustment. Once you have mastered setting up one day you cant even copy it to days for the rest of the week. Incredibly poor in this technological world.

Will all ways use Thermosphere over other makes..
only gripe is the Programmer is way to complicated , especially for elderly , I have to program their one and even i have youtube it first ..

We have used Thermosphere for many years and the product can not be faulted. The staff are friendly and know what they are talking about.

Would recommend to anyone !

as a wholesaler, dealing with thermospere is a pleasure.
Thomas processed my order at the drop of a hat, and we even made sure my customer could collect straight from thermosphere in the same afternoon.

We recently had a thermosphere floor fitted under our bathroom tiles. I was a little confused as I thought i'd interpreted the instructions correctly, however the amazing Leona in customer services pointed out all the options which could be wrong and despite my delays in coming back to her, was so pro-active and lovely in following up my progress that I didn't just want it to work for me, but for her too - she deserved for me to get it understood. It works perfectly fine now I've got the hang of the settings.

I recently purchased the below model of electric radiator, and I have been blown away with it.
The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it looks bees knees!

Ultra flat glass design with touch LED display
• Eco 50% energy mode
• WiFi control with the smart phone app
• 24/7 programmable heating schedule
• Open window detection
• Manual temperature setting
• Overheat, tip over and anti frost protection
• IR remote control included
• Wall mount & free standing feet included

I have recently installed some of the ThermoSphere product at my property and the goods are very good quality, and the product back up support/ technical details needed are all readily available too.

5 Star Company, Ruben is very supportive. I get technically support and provides quote promptly. One stop shop with all there products, so I know that I am providing all I can for my customers. Placed an order yesterday after 2pm and surprisingly getting this today. Thanks again ThermoSphere.

Great job from ThermoSphere they were very helpful from start to end

Always get a great service. Office sales very helpful and deliveries are always spot on.

I always judge a company on what they are like when there's a problem and for that reason I give 1 star.

I installed one of their systems in a bathroom and did install two sensors as they recommended.(Not sure why they don't just include two sensors in the pack if they recommend it) which was lucky as after 6 weeks of working the sensor then incurred a fault and was reading a high temp for no reason.

I called them up to ask why this had happened and they were adamant that i damaged it on install. I told them that i was very careful placing the sensors in the matting and also when tiling over them yet it failed after 6 weeks of working fine.

The sensors are £30 and it did not last more than 6 weeks.
The company offered no compensation for the faulty sensor. I did not expect it to fail so quickly and also to be told that i damaged it when i fitted it.

So just be aware that they are not willing to replace or refund faulty parts.
The person on the phone said to return the sensor but how is that possible when it's under a tiled floor.

Poor back up service and will never use again.

I install luxury bathrooms in the South East of the UK. I have been using Thermosphere for a long time as I really like their products and never have any issues with their quality or reliability. I always install their Self Adhesive Mesh U/F/H matting, in various sizes. My preferred Controller/Thermostat is the Touch / Dual. This is super easy to set up and works really well. As it's a dual controller, I also use it to program the electric elements in dual fuel towel rails. The Touch /Dual product avoids having to have another controller sited on the wall.
Thermosphere's telephone support is excellent. Whenever a customer has a problem or query with the setting up of their controller, they always assist with the issue and give the information my customers require.
I'd highly recommend Thermosphere.

Great service from Thermosphere Group, understood exactly what I needed. Delivery arrived on time and was packaged neatly and with care. Thanks for the great customer experience.

Awesome service. Delivery didn't arrive at first so they rectified it and sent a free delivery on Saturday for a specific time. Would recommend!

There was a small problem with a product which was sorted out immediately by very helpful staff. I would thoroughly recommend Thermosphere.

We have worked with Thermosphere for a number of years now and can't fault them. Good products, helpful staff and even a chocolate bar in with the deliveries! Just recently Jodie was very helpful and worked late to ensure we could collect an order the next morning. Would highly recommend.

Here at Eurotiles and bathrooms Twickenham we have been a distributor of Thermosphere for many years and have always found them to be a very professional and easy to deal with company, the products are first rate and the after sales care is exceptional. Highly recommended

We have thermosphere underfloor heating in 2 rooms now. We experienced a technical issue with one of the thermostats, called up and the customer service was excellent. They even called me back to check on the status. We would definitely recommend products. Even the fitters said was easy.

As a frontline worker I was donated some bottles of hand sanitizer to try. It is an excellent product. It does not sting or irritate even on damaged skin. There is no lingering odours and it spreads nicely without leaving any sticky residue. A great product. Thank you ThermoSphere.