Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
L'entreprise a répondu
The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sor... Voir plus
L'entreprise a répondu
I recently purchased the below model of electric radiator, and I have been blown away with it. The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Coordonnées de contact
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Royaume-Uni
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excellent
176 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
XtraSAN Active Sanitiser
I like this sanitiser better than those that I’ve tried in hospitals. It doesn’t dry my skin or leave it feeling sticky after using it and it comes unscented as well which is good for those who are quite sensitive to strong scents like me.
6 avril 2020
Avis spontané
Réponse de ThermoSphere
Hello Gwen,
It's great to hear from you! Thank you for your positive review of XtraSAN :) We hope that you continue to find it useful and we would really just like to thank you for all you are doing at the moment. Many thanks, and stay safe! :)
Rob
Thankyou so much
Thankyou so much, as a frontline worker I was donated a box of hand sanitizers. Which I have given out to my fellow nurses and even my Postman. Thankyou for you thinking of us and keeping us safe in this current climate, your kindness won't be forgotten!
6 avril 2020
Avis spontané
Réponse de ThermoSphere
Hey Abi,
That's such great news that not only are you enjoying it but you've actually passed it on to others! These are the things which we love to hear most, so thank you for sharing this with us. Please let us know if you or others you know are in further need. Thank you for everything you do.
Kind regards,
Rob
Needed some technical support on my…
Needed some technical support on my underfloor heating and the technical support team couldn't of been anymore helpful. A big thank you to Megan for answering my questions.
A great product.
17 mars 2020
Avis spontané
Réponse de ThermoSphere
Hello!
Thank you for your time and feedback. This has been passed onto Megan personally. Really pleased your technical issue was sorted. Stay safe and stay warm! (I'm sure you will :))
Thanks
Rob
Spoke with the sales and technical team…
Spoke with the sales and technical team several times over several months whilst our house build and wet room ongoing
Excellent support and advice relating to the best product for our wet room needs. Following difficulty sourcing product locally, additional advice offered on putting outlets in touch with Thermosphere for product availability and a quick turn around. Thermosphere then confirmed the advice they had then subsequently offered to 3rd party to ensure my order was complete and accurate for installation needs.
Brilliant service
2 mars 2020
Avis spontané
Réponse de ThermoSphere
Hello Mr Gould,
Great to hear that you are pleased with the service you received. We are always here for any questions or advice which you may need.
Ps. We hope you enjoy the use of your new room!
Kind regards
Rob
THE BEST PRODUCT ON THE MARKET IN THE UK
THE BEST PRODUCT ON THE MARKET IN THE UK
28 février 2020
Avis spontané
Réponse de ThermoSphere
Thank you Razvan!
We're blushing! Your feedback is very welcome.
Very pleased that you are so pleased!
Take care
Rob
best underfloor heating supplier in the uk if not planet earth
I would just say many many many thanks to lirona and megan and jodie and kelly and vinny for all your help over the years, With your help and great product knowledge our company has grown stronger each year and now we are a major player in the underfloor heating world. Again I can't thank you all enough. The service is next day and always in stock and manufactured at the highest level and at a unbeatable price, your marketing is great and with your support makes you one of the best in the market, well done and look forward to our future
25 février 2020
Avis spontané
Réponse de ThermoSphere
Neil, you're a legend! (and thanks to the rest of your team for being such excellent customers!)
It's kind words like this which let us know we did the right thing getting into the electric heating industry! We share these reviews over our internal communications and this one was met with a rapturous response all round, so thank you! You put a smile on a lot of faces.
Thank you Neil
Excellent team
Excellent company to deal with, jodie and lirona are excellent in the sales team very friendly and knowledgeable.
25 février 2020
Avis spontané
Réponse de ThermoSphere
Hey Scott,
We enjoyed dealing with you too! Thank you for your kind words. We look forward to dealing with you again.
All the best!
Excellent products and after sales support
Following installation of these smart radiators, the customer services support was patient and very helpful. They took me step by step through the programming process and then again for me to write it down. No regret buying these radiators.
17 février 2020
Avis spontané
Réponse de ThermoSphere
Hello Sandra,
Really pleased that you are happy with your radiators, we trust they are serving their purpose in your home! Don't hesitate to ask us for help at any point, if required!
Many thanks
Excessive force !!!
Just had a reply to an email sent by my suppliers for a cracked glass to the control an SCP-W-01
it is said that excessive force must be the issue, sorry to disagree, but no excessive force and the control does not sit onto the housing very well, possibly its just a one off, but to be so dismissive was not a great experience
14 février 2020
Avis spontané
Réponse de ThermoSphere
Alan,
I am sorry that we have made you feel strongly enough to leave a review based on this experience. We prefer the term ‘accidental damage’ and will make sure that all of our team are using this term in future. – The last thing we want to do is create an issue for you, your customer or your supplier.
We do however have a returns process which is designed to flag up genuine product faults. Every single product that is returned to us (and there isn’t many, honestly) is inspected and tested. The decision is then taken whether it is a manufacturing defect or accidental damage. In this case the product has not been returned to us because based on the return pre-check photos, this thermostat has been damaged during installation and as a result doesn’t qualify for a refund or replacement under our warranty process.
We totally appreciate that this is really frustrating but we do stand by our policy and the decision made in this case. Once again, I sincerely apologise for the offence caused by the wording of the email response. Please be assured that this is never our intention and the rest of our reviews hopefully serve as a testament to our commitment to excellence in product quality and customer service.
We are happy to discuss this further with you, please feel free to get in touch directly.
Réponse de ThermoSphere
Fantastic to deal with you too Ben!
Have yourself a fine day
Excellent service
Excellent service. Very helpful staff. Great Knowledge. Wonderful biscuits!!!
7 février 2020
Avis spontané
Réponse de ThermoSphere
Thank you Ross!
Glad you like the biscuits too! They're a culinary favourite in the ThermoSphere HQ - great to know its not just us!
Thank you.
Friendly & helpful
We have been selling Thermosphere for a good number of years now and they are always very helpful, particularly when getting us out of a jam. I've just spoken to Jodie, who has assisted me with one such problem and she couldn't have been more friendly and helpful. Always a pleasure.
7 février 2020
Avis spontané
Réponse de ThermoSphere
Hi!
Thank you for your message, time and continued custom over the years. Great to hear that your issue was resolved to your liking!
Many thanks
have a contact that can resolve any…
have a contact that can resolve any issue is a great benefit to us as a Company.
the person that I would call on is Jodie. pleasant , charming and helpful all rolled into one
thanks Jodie for your Service
AndyS
Chris Stevens Ltd
6 février 2020
Avis spontané
Réponse de ThermoSphere
Hello Andy,
Thank you for your comments, I have let Jodie know of your kind words, and she is looking forward to the next time you speak!
Thank you.
£50 Amazon Voucher- Thank you Thermosphere!
Following my review last month I was so happy when I got a phone call to say i had won a £50 amazon voucher. Thank you so much Thermosphere! Good luck everyone for this month :)
6 février 2020
Avis spontané
Réponse de ThermoSphere
Hello Annie,
You are most welcome! :)
Excellent Service
Excellent Service - Would highly recommend. Was a very urgent order handled with efficiency
6 février 2020
Avis spontané
Réponse de ThermoSphere
Hi Liam,
Thank you for your review, really pleased that you were so satisfied with everything. Thanks!
Brilliant company to use
Brilliant company to use, very helpful. Lirona is very fast answering your questions.
polite and friendly company
5 février 2020
Avis spontané
Réponse de ThermoSphere
Thank you for your time and comments, Raj.
I have personally passed your feedback onto Lirona :)
I found the sale person extremely…
I found the sale person extremely helpful as I did not have any knowledge about the product prices or codes of what I needed
I will use them again and would recommend them to family and friends
24 janvier 2020
Avis spontané
Réponse de ThermoSphere
Hello Dee,
Very pleased that you are happy with our products and service. And thank you in advance if you do recommend us :)
Take care and we'll hopefully speak to you again soon!
what a star (Vinny Rana) really helped…
what a star (Vinny Rana) really helped me out with a order.
he was really happy polite a major helpful saved our bacon
100 % will be using them again,
thank you
HGT construction limited
15 janvier 2020
Avis spontané
Réponse de ThermoSphere
Hello
Thank you for your time and comments! We have passed this review onto Vinny and shared it across the company, so you've made him really pleased :)
Look forward to speaking with you again soon!
one of the best companies i have worked…
one of the best companies i have worked with . i have been selling underfloor heating with this company for a number of years .
i am very impressed with the company its staff and product .
it is rare to find a company that goes the extra mile for its customers
always polite on the phone always willing to help .
i would recommend them to anyone with total confidence
please keep up the good work you guys make it very easy to get the job done .
10 décembre 2019
Avis spontané
Réponse de ThermoSphere
Hello Paul,
Thank you for your kind comments.
We are so happy that you are satisfied with us, it has been a pleasure dealing with you too.
Thank you!
UFH MERCHANT IN GUERNSEY
Excellent company to deal ,
Quick response time ,
2nd to none delivery service .....
Great partner to work with.
29 novembre 2019
Avis spontané
Réponse de ThermoSphere
Thank you for your review Nigel.
We echo "great partner to work with", back at you :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.