therugdecor.com Avis 

The rug is as beautiful as pictured. The pattern & colors are soft and there is a stripe running through that I wasn't expecting, but it shows that the rug is definitely hand made. Would recommend.

I LOVE my rug!!! Even more beautiful in person. Plush, well made, gorgeous colors. Quick shipping. Very, very happy!!!!

Final update!
New rug arrived! It’s just as I hoped.
See below for my journey with The Rug Decor. The big take away is yes, they make very nice rugs and will send them to you, but the commutation along the way really leaves something to be desired. Multiple times they gave timelines they did not meet and failed to keep me updated to changes in those timelines. It was also very difficult to get in contact with them and really made me feel doubtful of their business.

Update - Yesterday I posted this: I'm having the same issue as other recent customers. I was excited to find a source for an unusually sized rug and willing to wait for a custom product. I Ordered my rug on Oct. 25, 2024 with a date range of delivery within 20-50 days. Received an email saying it would be made in 35 day and to reply to that email if I had any questions. I have now reached out by email 3 time with no responses. I've tried calling and gotten the generic Verizon "Your call can not be completed as dialed" answered. While I understand that these things take time I would really appreciate communication around the process and changes in timeline. Feeling quite disappointed.... I hope it can be resolved soon.

Update:
After receiving the response here I reached out to customer service and received a prompt reply and update regarding my order. While I’m still disappointed with the lack of communication, hope is restored.

I’ll update again once I’ve gotten shipping information and once I’ve received the product.

loved it! Would order again!

Great quality, beautiful rug that arrived much sooner than expected.

Help!!!! I have been desperately searching for a rug and found one at The Rug Decor and it’s in stock! Yay! I have a couple questions regarding the order and the phone number at the bottom of their page does not go through (message from Verizon). No response to emails I sent and chat is also unavailable. This scares me to place an order. Has anyone from this site? Is it reputable? I am have Christmas at my house and need the rugs asap!

Horrible experience! I ordered my rug on Oct. 10, 2024 with a date range of delivery within 20-50 days. They charged my credit card on Oct. 11, 2024. After 60 days and no email or rug, I emailed them but received no response. I patiently waited another 10 days and emailed again but received no response. I have also called the phone number at the bottom, or footer, of their website. A generic Verizon "Your call can not be completed as dialed" answered. I would NOT recommend purchasing anything from therugdecor.com website or company.

Got what I ordered in a timely way. Excellent customer service answered questions promptly. I've purchased 5 rugs and will buy more.

Rug arrived in a timely manner. It’s beautiful. Only had one question about the fringe. Why is it not on all four sides of a square rug. This was disappointing. But I still give a five star review.

Rug was not even close to the color of blue on the website or described. It was described and looked like a bright turquoise and came in a dusty blue. Unacceptable

I received an email noting that the incorrect size rug pad was ordered which I appreciated. But when I responded a couple times that I would like it changed no one responded. They sent the incorrect size.

Beautiful rug. Just as described

While it took a long time to receive I love it and am very happy with the quality!

They kept us updated on when the rug would be delivered. The rug was high quality and a good value.

High quality rug a third of the price of Room and Board. Custom size was worth the wait.

I love my rug! I ordered a 12 ft. runner for my hallway and it was just as described. I ordered in early August and it came in late September. Worth the wait! Would definitely order from them again!

We were able to order a high quality rug in the size we wanted. The rug is well-made of tightly woven, thick wool. The color and pattern are lovely. Customer service was great in responding to our special request.

Great business model to customize a rug!
Quick turn around!
No odors or shedding!
Knots are on the larger side.
Very soft!
Colors are as described.
Looks beautiful in the space!
Very happy with my purchase.

Amazing rug! Love it.