Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Voir plus
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Lisez les avis des autres
Sale Lab sells distressed inventory products that haven’t sold in the previous season or seasons, often in limited sizes. Some items may be samples. They used to be good for a cheap bargain,... Voir plus
Tom is fab, he knows his stuff about fashion and enjoys people getting a bargain. Would highly recommend this shop!
2 orders within the past 2 weeks I’ve had issues with. One arrived with 2/4 items only yet I’ve been charged for all 4, chased multiple times and still no explanation as to where the other 2 items are... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Boutique de ceintures
- Magasin de jeans
- Boutique de sacs à main
- Joaillier
- Magasin de vêtements pour femmes
Écrit par l'entreprise
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Coordonnées de contact
Royaume-Uni
- thesalelab.com
4,0
Bien
534 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had few good experience with them but…
I had few good experience with them but recent experience was terrible . They use DPD and I was stuck at home all day waiting the parcel as I need PIN code and need the parcel for holiday and if missed today I will be away for 2 weeks so it will go back to them with a chance it will get lost . I didn’t like their delivery service . I paid 12£ for delivery and it has been terrible and useless
22 août 2025
Avis spontané
Réponse de Sale Lab
We’re sorry to hear you were unhappy with your recent delivery experience. For security reasons, we use DPD’s PIN service for all luxury items, as this ensures parcels are handed directly to you and not left unattended. This added security is in place to protect both our customers and their purchases.
If you download the DPD app, you can update your delivery preferences (including rescheduling or changing times) to better suit your schedule. All of this information is clearly outlined on our Shipping page, along with other useful details regarding our delivery process, which we encourage customers to review before placing an order.
We understand this may not have been as convenient as you had hoped, but the system is designed to ensure your order arrives safely in your hands.
— The Sale Lab Team 🖤
Five stars!
Great site with good selection of authentic designer items at discounted price.
11 août 2025
Avis spontané
Réponse de Sale Lab
Thanks so much for your review! We’re really glad you enjoyed our selection and that you appreciate our authentic designer pieces at discounted prices. We work hard to source great finds and it’s always lovely to hear when our customers are happy with their purchases. Hope to see you back again soon!
– The Sale Lab Team 🖤
Love all of my purchases and they’re…
Love all of my purchases and they’re great quality. Fast and safe delivery too
31 juillet 2025
Réponse de Sale Lab
We’re so happy to hear you love all your purchases! 😊 It’s great to know they arrived quickly and safely too, we always try to get orders out as fast as possible so you can enjoy them right away. Thank you for taking the time to leave such lovely feedback, it really means a lot to us. 💛 Can’t wait to see you back again soon!
– The Sale Lab Team🖤
Authentic and trustworthy company
Great company to buy from. Everything is authentic and shipped really quickly. I’ve been really happy with everything I’ve bought and even when I had to return an item the refund was quick and hassle free. A little treasure trove!
13 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! 🌟 We're thrilled to hear you've been happy with your purchases and that the returns process was smooth for you. It's great to know we're your little treasure trove! we truly appreciate your support and look forward to having you shop with us again soon!
– The Sale Lab Team🖤
Very quick delivery
Very quick delivery. All items as shown on the website and very good value. Will definitely shop here again.
30 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quick delivery and the value of your items. We really appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon. 🌟
– The Sale Lab Team🖤
Absolutely amazing place to shop
Absolutely amazing place to shop, genuine pieces great prices and great sales that happen quite often.
Customer service team are great to deal with and always come back to you in speedy time.
⭐️⭐️⭐️⭐️⭐️ rating from me
31 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're so pleased to hear you've had such a great experience with us, from the deals to the genuine pieces and our customer service. We truly appreciate your support and look forward to having you shop with us again soon!
– The Sale Lab Team🖤
Outstanding!
Shhhh! A well kept secret, perhaps too well, I’ve only just found this amazing store, online. Low prices, excellent value and genuine products. Their returns process is very efficient too, the customer service dept provides excellent response times to communications and very helpful which made dealing with them a great experience. What is not to like? Well, nothing, I love this store! Take a bow. I will be back, many times over.
23 juillet 2025
Avis spontané
Réponse de Sale Lab
Pete, you legend! 🤩 What a review, thank you! We're so glad you discovered us (secret's out now 😅). It means the world to hear how much you’ve enjoyed shopping with us, and that our team and returns process hit the mark. Can’t wait to have you back again and again. You’re always welcome at The Sale Lab! 🙌🖤
Don't think twice
I wasnt sure buying online if I would be happy with the item ordered as a gift for my dad. The price was too good to be true. However, I'm so happy I went ahead. The item was exactly as seen online, boxed and in perfect condition. My dad was really happy with it. The delivery was fast amd communication was great.
9 décembre 2024
Avis spontané
Réponse de Sale Lab
Thank you so much for your thoughtful feedback! We're really happy to hear your experience exceeded expectations and that your dad loved his gift 🎁 It means a lot to us that you gave us a chance, we're so glad the item arrived in perfect condition and that everything went smoothly. Hope to see you again soon!
– The Sale Lab Team 🖤
A treasure trove of designer garments
A treasure trove of designer garments - great prices and fast delivery.
1 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for the kind words! We're really glad you enjoyed the selection, the prices, and the speedy delivery. Hope to see you again soon for more designer gems!
– The Sale Lab Team 🖤
Unfortunately
Unfortunately, sale lab is no longer for the masses as it's prices have gone beyond the reach of it's customers.
22 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you for taking the time to share your feedback, we really do appreciate it.
We’re genuinely sorry to hear that you feel this way. We understand that pricing is important, and we always aim to offer something for everyone. At the moment, we have a wide range of products on our site, with prices starting as low as £1.99 and going up to £2,500 for our luxury pieces. This mix helps us cater to both bargain hunters and those looking for premium items.
We hope you’ll take another look, as we’re constantly updating our stock with new clearance deals and affordable options.
Thanks again for your support.
– The Sale Lab Team 🖤
Excellent selection of Stone Island at…
Excellent selection of Stone Island at fantastic prices . Cannot fault this company from order to delivery .
18 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're thrilled to hear you were happy with the Stone Island selection and your experience from start to finish. We really appreciate your support and look forward to having you shop with us again soon! 🙌🖤
— The Sale Lab Team
10 out of 10
Sales lab have top marks from me.the post office failed to post my parcel card so I panicked that something was wrong but the customer service were superb helped me sort things out and I now own a beautiful stone island cardigan which I purchased at a brilliant price.thank you 10 out of 10 from me...I will be using this site again without hesitation..thanks sales lab👍
10 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for the amazing review! We're really glad to hear everything worked out in the end and that you’re loving your Stone Island cardigan 🙌
It means a lot to us that you appreciated our customer service and took the time to share your experience. We’ll be here whenever you’re ready for your next order and we can’t wait to have you back!
Thanks again for the 10/10!
– The Sale Lab Team 🖤👍
Great clothing for great prices
Great clothing for great prices. Plus fast shipping, no complaints here.
1 juillet 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for the great review! We're really glad to hear you're happy with the clothing, pricing, and speedy delivery.
We appreciate your support and hope to see you back again soon!
Best regards,
The Sale Lab Team 🖤
Never a bad experience
Not sure why there are peeps moaning on here… clearly just like to moan about shit!
Once again everything was 🔥🔥🔥🔥. Smooth process from start to finish! Love the top! Quick delivery! I have done returns before too and got refunds fine! And even if there is an issue with anything I just reach out to customer service and they are always willing to help!! ⭐️⭐️⭐️⭐️⭐️Loving the new stock that the are getting in! The team really is amazing! 🤛🤩
4 juillet 2025
Avis spontané
Réponse de Sale Lab
Wow! thank you so much for the incredible review! 🔥 We're absolutely thrilled to hear that you've had such great experiences with us, from smooth orders to quick deliveries and hassle-free returns.
It really means a lot to have supportive customers like you who take the time to share their honest feedback. We'll keep working hard to bring in exciting new stock and give you the best service possible.
Thanks again for the kind words and continued support, you're amazing! 🤩
– The Team at The Sale Lab 🤛🖤
everything is smooth but not the refund…
everything is smooth but not the refund the most imported one is not smooth you have to chase
28 juin 2025
Avis spontané
Réponse de Sale Lab
Thank you for your feedback, we're really glad to hear that most of your experience was smooth.
Your return was delivered to us on Monday afternoon as the warehouse was closing. We tried to refund you yesterday (Wednesday 11am) but as you have opened a case with paypal our system is not allowing us to. We have processed the refund in paypal.
We’re sorry to hear you found the refund process frustrating. As we explained over email, we do inspect returns. Your refund was issues just over a day after we recieved your return.
You can view all of our returns and refund information here on the website. We try to make it as clear as possible but if you are ever unsure please just reach out and we are always happy to help.
👉 https://thesalelab.com/pages/returns
We really appreciate your patience and your input, it helps us continue improving. If you have any further questions, feel free to reach out.
Bizarre. Ordered a blazer and some trousers
Ordered a blazer and some trousers. Blazer has a few pulls and bobbles - doesn’t look new even though it has labels. But the real problem is the trousers. Completely unfinished. Several inches too long with no hem, just a raw edge. Never had this when ordering direct from Paul Smith. Is this stuff genuine? Maybe better to pay for them to be finished rather than risk issues with returns, based on other reviews. Will you pay for the alterations if I prove the issue with photos?
26 juin 2025
Avis spontané
Réponse de Sale Lab
We're truly sorry to hear about your recent experience with the blazer and trousers you ordered. This certainly doesn't meet our usual standards. For further assistance, could you please contact our customer services team at customerservices@salelab.co.uk? They will review your concerns thoroughly and assist you accordingly.
Sale Lab Service.
The choice is great, the prices are great and the delivery is spot on.
This is a first class store.
6 juin 2025
Avis spontané
Réponse de Sale Lab
Thank you for the amazing feedback! We're so glad you enjoyed the selection, prices, and speedy delivery. Your kind words mean a lot to us, it’s our goal to be a first-class store, and we're thrilled to know we're hitting the mark. Looking forward to serving you again soon!
Great place to shop great price fast…
Great place to shop great price fast delivery
8 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your lovely review! We're really glad to hear you enjoyed shopping with us, found our prices great, and were happy with the fast delivery. Your support means a lot, and we hope to see you again soon!
Réponse de Sale Lab
Thank you so much for the wonderful feedback! We're delighted to hear you enjoyed the site and found our rates competitive, it truly means a lot to us. We're always working to offer the best experience and value, so your kind words really make our day!
Looking forward to having you back again soon.
Great products easy to order and super…
Great products easy to order and super fast delivery
5 juin 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're thrilled to hear you were happy with the products, found the ordering process easy, and received your delivery quickly. We really appreciate your support and hope to serve you again soon!
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