Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Voir plus
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Lisez les avis des autres
Sale Lab sells distressed inventory products that haven’t sold in the previous season or seasons, often in limited sizes. Some items may be samples. They used to be good for a cheap bargain,... Voir plus
Tom is fab, he knows his stuff about fashion and enjoys people getting a bargain. Would highly recommend this shop!
2 orders within the past 2 weeks I’ve had issues with. One arrived with 2/4 items only yet I’ve been charged for all 4, chased multiple times and still no explanation as to where the other 2 items are... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Boutique de ceintures
- Magasin de jeans
- Boutique de sacs à main
- Joaillier
- Magasin de vêtements pour femmes
Écrit par l'entreprise
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Coordonnées de contact
Royaume-Uni
- thesalelab.com
4,0
Bien
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very happy
I've bought from the website a few times now and have been really happy with my purchases. Great branded items with good discounts, handy for buying gifts.
I recently returned an item that didn't fit and the process was quick for the money to arrive back in my account.
5 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words and for being a returning customer!
We’re really happy to hear that you’ve been pleased with your purchases and found some great deals, especially when shopping for gifts! 🎁
It’s also great to know the return process was smooth and quick for you, we work hard to make things as hassle-free as possible.
Thanks again for your support, and we look forward to having you shop with us again soon!
Cancellation due to pricing error, lied by saying out of stock.
I ordered a pair of trainers on Secret Sales. Two days after ordering (and having received an order confirmation and my status showing as shipped) I received a refund without any other notification.
I contacted Secret Sales who told me they were out of stock. When I checked, they were not in fact out of stock, and had increased in price significantly.
After a bit of digging, I eventually found out that Sale Lab were the seller and were responsible for pricing and content on Secret Sales' website.
Despite me pointing out that a contract had been agreed, it was eventually admitted that my order was cancelled due to a pricing error.
Consumer law states that this can only happen if the purchaser could reasonably have believed it to be a mistake. I did not.
Sale Lab have refused to honour the contract, so I am considering my options.
If they were that confident in their entitlement to cancel, they surely would have just admitted it.
31 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you for your review. We’re sorry to hear of your disappointment and appreciate the opportunity to clarify the situation.
Firstly, your order was placed via Secret Sales, who initially informed you that the item was out of stock. However, as you've since been informed, Sale Lab — the seller — confirmed that the order was cancelled due to a genuine pricing error.
We understand this was frustrating, but it's important to clarify a few key points:
No binding contract was formed. The confirmation email you received is an acknowledgment of your order, but as clearly outlined in Secret Sales’ Terms and Conditions (which you agreed to at checkout), it does not constitute a binding contract in cases where a pricing error has occurred.
UK consumer law allows a seller to cancel an order in the case of a genuine and obvious pricing mistake — even if an order confirmation was issued. In this instance, the item was listed at approximately one-quarter the price of other Balenciaga trainers on the platform (typically listed at £500+), and significantly below the brand’s usual market value (often around £800). This made the pricing error evident and material.
We are not in a position to offer the item at the incorrect price, and the order has already been fully refunded. No funds are owed, and we will not be able to reimburse any future purchases made elsewhere.
We understand this may not be the outcome you had hoped for, but we believe it’s important to remain transparent. We hope this helps clarify the matter.
Kind regards,
Sale Lab Support Team
Quick delivery / wrong size
Quick delivery. However, wrong size item sent due to stock error (I'm assuming). Think they need to sort out stock internally.
19 juin 2025
Avis spontané
Réponse de Sale Lab
Thank you for your feedback, and we're really sorry for the mix-up with your order.
Unfortunately, there was an issue with how the sizing was displayed online at the time you placed your order. This has since been corrected to prevent future confusion. We completely understand how frustrating this must have been and appreciate you bringing it to our attention.
We're glad to hear your item arrived quickly, and we’re working to ensure our stock and listing information stays accurate going forward.
As a gesture of good will we have emailed over a discount code for you to use with us.
Thanks again for your patience and for giving us the chance to improve
Ordered first time from company ,they…
Ordered first time from company ,they gave misleading information about a product, give one description, then offer to sell from a different brand which in plain English is misleading. The company Saleslab have applied for payment from my bank,however not even dispatched item.Now I will have to wait probably a week to get refunded especially a vulnerable person with Anxiety diagnosed. Then they suggest they r getting good reviews certainly not in my experience, will deffo not use again, waste of time
16 juin 2025
Avis spontané
Réponse de Sale Lab
Hi Mr. Rafiq,
We’re truly sorry for the frustration caused and appreciate you taking the time to leave a review, even though we regret that your experience wasn’t a positive one.
To clarify, the issue arose due to a temporary glitch on our website, which incorrectly listed the brand as Hackett instead of Duchamp. When our warehouse team went to pick the item, they discovered the discrepancy. We contacted you immediately to explain the situation and offered three clear options: proceed with the correct item at a revised price, choose an alternative, or cancel the order for a full refund. You chose to cancel, and we processed the refund right away.
While we always action refunds promptly, the time it takes to appear in your bank account depends on your bank’s processing time — something we, unfortunately, cannot control. Like many businesses, we take payment at the time of order to confirm availability and ensure the customer has sufficient funds. This is a standard practice and is not intended to disadvantage anyone.
Throughout, we responded quickly to your queries and did everything we could to provide transparency and resolution. We are genuinely sorry for any distress this caused, especially given your personal circumstances, and we regret that we weren’t able to turn the situation around for you.
We wish you all the best.
Authentic Bargain Stone Island Pieces 🔥
Legends mad stone island collection and even madder prices ordered some stone island sweatpants paid £160 you ain’t getting them anywhere else for that much 🔥 came in some nice packaging too and delivered in 2 days Absolute stars🫶🏻 even the stone island outlet store has nothing on these dudes
11 juin 2025
Avis spontané
Réponse de Sale Lab
Hey! Thanks so much for the amazing review 🙌 We're buzzing to hear you’re loving the Stone Island collection (and the prices 🔥). We work hard to bring top-tier gear at unbeatable value, so it means a lot to hear it’s appreciated. Glad the packaging and fast delivery hit the mark too. You’re an absolute star for the support!
Big respect,
The Sale Lab Legends Team 🖤
Réponse de Sale Lab
Thank you for the lovely review! We're so glad you found the items beautiful and that they arrived quickly. We truly appreciate your support and hope to see you again soon!
Réponse de Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the fast delivery and the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Excellent experience
This is a great online platform selling designer clothing at rock bottom prices but it also has excellent customer service.when I emailed them to say I was on a budget they were very helpfull to me giving me a discount code and waivering the shipping costs also will shop here again in future
29 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're really glad to hear that you had a positive experience with both our pricing and our customer service team. It means a lot to us that we could help you out, and we're delighted to know you'll be shopping with us again in the future.
Your support is truly appreciated!
Don’t think twice, Sale Lab is amazing
I thought Sale Lab was too good to be true but it’s simply amazing!
Authentic items at brilliant prices, quick delivery.
I’ve purchased several times over the past few months & items arrive no less than perfect.
Customer service is excellent.
1 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us and that we've earned your trust. It's fantastic to know you've been happy with the quality, pricing, and service across multiple orders. We truly appreciate your continued support and look forward to serving you again soon!
Genuine products at very good prices
Genuine products at very good prices
Fast delivery and easy returns
31 mai 2025
Réponse de Sale Lab
Thank you for your great feedback! We're glad to hear you’re happy with our genuine products, competitive prices, and speedy delivery. It’s also great to know the returns process was smooth for you. We appreciate your support and hope to serve you again soon!
Great product,really happy with…
Great product,really happy with purchase. Excellent and efficient customer service via email too.
30 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and had a positive experience with our customer service team. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your support!
Item description was size large
Item description was size large.
Received item and was more like a xxl
If product is oversized it should be advertised as oversized or stated that you need to size down!
31 mai 2025
Réponse de Sale Lab
Thank you for your feedback, and we're truly sorry to hear that the item didn’t meet your expectations regarding sizing.
We understand how frustrating it can be when sizing isn’t as expected. While we do our best to describe each item accurately, fit can vary from brand to brand and everyone’s perception of “oversized” can be different. That’s why we’re always happy to provide exact measurements upon request, and we also recommend checking the brand’s official size chart for the most accurate guidance.
We can see that you reached out to our customer service team about an exchange, and we’re really sorry that the medium was out of stock at the time. You’re absolutely welcome to return the item for a full refund, and we’ll make sure to process that promptly once received.
We appreciate your feedback and will take it on board as we continue to improve the shopping experience.
Was slightly apprehensive about boing…
Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then everything is legit. Will defo be using it again! Just shows how much flannels rip you off!
16 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your honest and detailed review! We're really glad to hear that your experience exceeded expectations. We understand the initial hesitation, especially when it comes to price, so it’s great to know we were able to earn your trust.
We’re all about offering genuine pieces without the high price, and it’s awesome to hear you’ll be shopping with us again. Thanks for giving us a shot and for calling out the difference!
Great products highly recommend
Great products
Great prices
Go above and beyond with level of customer care if any issues
Highly recommend
It’s my new obsession!
28 avril 2025
Avis spontané
Réponse de Sale Lab
Wow—thank you so much for the amazing review! We're absolutely thrilled to hear you're loving the products, prices, and our customer care. It means the world to us to be your new obsession! We truly appreciate your recommendation and support.
Really great site
Really great site, quality items at really great prices. Can’t wait for my next buy.
16 mai 2025
Avis spontané
Réponse de Sale Lab
Thanks so much for the kind words! We're thrilled you’re enjoying the site and the great deals. We can’t wait to have you back for your next purchase!
Réponse de Sale Lab
Wow—thank you! We're honoured to be your go-to fashion shop. Your support means everything to us!
Brilliant quality and packaged lovely …
Brilliant quality and packaged lovely also. Would definitely recommend sale lab . ⭐️⭐️⭐️⭐️⭐️
10 mai 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for the lovely feedback and 5 stars! We're thrilled to hear you were happy with the quality and packaging. It means a lot that you'd recommend Sale Lab—your support really does make a difference!
Great quality products fast delivery…
Great quality products fast delivery Shame you don’t have more items and more quantity of each .
24 mai 2025
Avis spontané
Réponse de Sale Lab
Thanks so much for your feedback! We're glad you’re happy with the quality and speed of delivery. We really appreciate your comment about stock levels—it’s something we’re actively working on as we continue to grow. Hopefully, we’ll have more variety and quantity for you soon. Thanks again for your support!
Great Quality and Good price
Product arrived on time. I was impressed how quickly it came. Great quality and good price for what I was buying. Would buy from this company again without hesitation.
24 avril 2025
Avis spontané
Réponse de Sale Lab
Thank you for the kind words! We're so glad to hear your order arrived quickly and that you were impressed with the quality and value. It’s great to know you’d shop with us again—we really appreciate your support!
Great price and fast delivery
Bought an SI Ghost jacket. Amazing price, delivery within 4 days, couldn't have asked for more.
25 mars 2025
Avis spontané
Réponse de Sale Lab
Thanks for the great review! We're really pleased to hear you’re happy with your Stone Island Ghost jacket and the quick delivery. It means a lot to us that you had a smooth experience—enjoy the jacket, and we hope to see you back soon!
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