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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a repeat customer. You need to understand the ratings of conditions as described. Scratches and dents will downgrade the value. Once you come to agreement, everything works smoothly and very timel... Voir plus

Noté 5 sur 5 étoiles

I was able to get the information pretty easily to sign in to whiz cells, how to proceed with getting the shipping label at post office, getting my phone shipped. Able to keep track of where my packag... Voir plus

Noté 3 sur 5 étoiles

They offered me $80 for my old phone after I explained the condition very well. After they received it, they sent me an adjustment email saying that there were some scratches on the screen, so actua... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I have sold several times to them. Most of the time it goes without a hitch. And they pay the price sometimes they do not and u have a different opinion about condition then what they have but they al... Voir plus

À propos de l'entreprise

  1. Service de débloquage et de recyclage de téléphones

Écrit par l'entreprise

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

315 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(315)

96 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Again

Again, you asked me for a review again I’ll tell you you’re the best. I did all the homework checked all the sites you gave me the most money thank you so much. I’ll be back.

27 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy and Transparent

The process was easy, transparent, and my sale was posted to my PayPal account quickly. The sale price was twice what a big box store was offering for just a store coupon!

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

I was looking for an option to sell my old phone and stumbled across The Whiz Cells. They offered me the highest amount and made the whole process quick and painless. The longest part was just waiting for it to be delivered to them. Fantastic experience and if I ever find myself in the position again, I would definitely be a repeat customer.

11 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

It was quick and easy

It was quick and easy. They told me they would give me a certain amount and that's the amount I got. I received payment almost immediately after my used phone arrived to their office. I would definitely do business with them again.

6 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

My item took 2.5 weeks to get there and…

My item took 2.5 weeks to get there and then when it finally did and got processed I was told the screen had multiple scratches that I never seen on it and the price was dropped $60. Of course I accepted it with all the time wasted. I think he understood that I wouldn’t decline and go through the trouble again. I have dealt with them in the past with no problems but this instance will keep me from using them again.

9 mars 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Louis,
Thank you for your review. You are correct. It did take a long time for your package to arrive. Unfortunately, we do not have any control over any of the carriers' transit times. Yours took much longer than normal. As for your phone, it has significant scratches on the screen. As can be seen here https://app.screencast.com/QvzoBs8gLKajd
We processed your order the same day it arrived. I really do not know what to say other than the condition is what it is. You can see that it is not a good condition screen. Having said that, I believe we still have your phone, and if you would like it back, we can arrange that at our cost. You mentioned that you have used us before without an issue. Why do you think this time was different? Did you leave us a 5-star review for your previous experiences? I only see this 1 star. It does not give a very fair representation.

Noté 5 sur 5 étoiles

My “Go- To” company for selling.

The Whiz Cells is my “go-to” place for selling my cellphones and smartwatches. They always provide fair prices and they review the items very promptly. Great company to deal with!

27 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered an iPhone 12 on Amazon and…

It appears I bad mouthed the wrong company. I apologize profusely and have deleted my post.

15 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

You have the wrong company. We will send you a screenshot of our Amazon account. We have not even sold an iPhone 12 in months on Amazon. The order number you provided is not our order number and we will show that as well.

Noté 5 sur 5 étoiles

4x iPhones sold- worth it

We had 4 iphones, ranging from an iPhone 12 Pro Max to an iPhone 16 Pro Max, since we got new ones as we changed providers. The process was pretty simple... When I did have an issue/question, I was able to reach out and have an email discussion on how to get a better idea of the condition and potential amount I would get from Whiz Cells. Making this a one-stop shopping experience. Yes I could take the time and sell them myself and get more bang for your buck but in reality working with Whiz Cells made my experience stress free and we did pretty darn good on their value.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Awesome communication!

Bryan and his team are the best! I have read several bad reviews that didn't make sense. Communication is key and these guys offer it hands down. Ask questions before you submit your phone. They are more than happy to help you through the whole process. Due to my health issues it took me a little over a week to handle just a couple of questions. It was not their fault by any means. We probably would have had everything handled within one day, maybe the morning of day two. They are honest, up front, and respectful. They will definitely have my business in the future! Thanks again Whizz Cells!

9 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Very dishonest

We were offered one price for our old cell phones which sounded fair. After they were sent in, the buyer lowered the price to half of what was originally agreed upon. His reasoning was that the condition of the phones was "poor". Both phones were in excellent condition and he had to zoom in with a magnifying glass to show small flakes of the phones finish color wearing off which was not visible with the naked eye.

Im sure they do this to many customers and bank on the fack most people just dont want the hassle and will take the terrible offer. If yoy have a phone to sell, just go to an Eco ATM. You'll get the same amount for much less hassle.

10 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Kelly, this is flat-out false; you know it. The phones you sent are in very poor condition. We don't have a magnifying glass. The pictures we sent to you show very clearly how poor condition they are. We will link the pictures of your phones here so people who see your review will see that you are being dishonest. We gave you the option for us to send both phones back at our expense, and you declined that offer. You wanted to sell the devices. If you truly had sent in excellent condition devices, you would have wanted them back. If we sold your devices to someone and said they are in excellent condition, we would get flamed by the buyer, which is what we are in this transaction.

https://app.screencast.com/3rCQTxlb9nsmb
https://app.screencast.com/MzkjDgIvXVQbQ
https://app.screencast.com/LxCg8jh2u6qlQ
https://app.screencast.com/V4DSaVIAUcwOM

Noté 1 sur 5 étoiles

I accepted the pay because I didn’t want…

I accepted the pay because I didn’t want to deal with the iPad anymore. I also can accept they deducted for the sticker markings on the back of the iPad.
HOWEVER, I did NOT send my iPad in with scratches that deducted my offer to nearly half. I cleaned that screen. Turned it off and personally inspected the screen. I wish I took picture before I sent it in. So warning take pictures of everything before sending your item in next to something stating the date . They will pay fast at least!

18 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Danielle,

Your iPad arrived scratched. We sent pictures to you and will post those here as well. I really do not know how else to say it, but it is flat-out scratched. There are also outlines of where stickers were on the back of the iPad that can not be removed. We offered to send the device back to you at our expense and you wanted to sell the device, which we paid you for.
Pictures of the device https://app.screencast.com/teQOt2qlhmZ7v
https://app.screencast.com/7DHFxhAEOBWcl

Noté 5 sur 5 étoiles

These guys are great!!

These guys are great!!! Could not appreciate them more. I talked with Bryan over Email and he was not only super responsive, but super nice! They let me know something was wrong that would have cost me turn in money. Instead, they alerted me and I was able to correct. Very happy with them and their company. Thanks gang!!!!

11 février 2026
Avis spontané
Noté 3 sur 5 étoiles

Was straightforward until you send your…

Was straightforward until you send your phone in. Then they offer you less.

7 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Greg, you sent 4 devices in. 2 of them, you were paid the full amount as they passed inspection. The other 2 had battery health that was low. The iPad was at 79%. That will require a battery replacement. We appreciate you giving us the opportunity to serve you.

Noté 1 sur 5 étoiles

Buyer beware!!!

I decided to go for it and send my phone to Whiz Cells. It came up on the Google search and a quick look through, I thought it was legit. I sent them a phone in great physical condition - no scratches or dings or nicks whatsoever. The battery life had deteriorated a bit so I expected compromised on the price. The original promise was $90. They received my phone and sent me an email saying the phone was totally deeply scratched and dirty and they tested the battery, 79%, so my offer was $15. Absolutely unbelievable. I told them I sent them an unscathed, clean phone in perfect condition double wrapped in bubble wrap, so no way it happened during shipping. They said unless I can show them a photo of the phone with the IMEI showing I’m out of luck.
I ended up getting the phone sent back to me according to them totally damaged and dirty. I’ll update again with photos if I actually receive it.
BUYER BEWARE!!!

5 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Unfortunately, this is just not true. The device is heavily scratched. Picture here https://app.screencast.com/xzaCC5nRKozWl
We did not ask for a picture of the phone from her. We emailed her that we would send her a picture of the phone with the IMEI showing if she would like us to. Lastly, we would add that this person's credibility is provably dubious. They claim that they received the phone back dirty and scratched (which is how we received it), yet they have not received it back. Screenshot of the delivery back on Feb 10th.
Original complaint Feb 6th, screenshot just in case she tries to edit the complaint. https://app.screencast.com/GxxpUuDVQATnc Complaint on Feb 6th, screenshot just in case she tries to edit the complaint.
On here, she updated on the 9th, but still had not received the device back. https://app.screencast.com/mSjcsU6gkgb6H

Noté 2 sur 5 étoiles

They let you pick a price but when they…

They let you pick a price but when they get ur iteam its a different price

2 février 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Jennie,

We are sorry to see that you are unhappy. You selected Excellent condition for your iPad. We are up front with what Excellent condition is. It would pass for new. Your iPad is in very poor condition. This is why your offer changed. We returned it to you at our expense. Below are the pictures.
https://app.screencast.com/Q330BO20lBcsf
https://app.screencast.com/bHE2gfj5kHpVy
https://app.screencast.com/JKsekm1YhNTDw
https://app.screencast.com/vVTnEZ1AljQOg

Noté 5 sur 5 étoiles

My experience was Great!

I was initially quoted twice as much as any other place online for my iPad Mini (which I expected to be reduced for "some reason" once it was received) and I received the Entire amount!
I reached out through email because it took longer than expected for them to receive (but then realized that was due to the weather) and I received a very quick response from them calming my worries.
Once they did receive it it was very quickly ready for deposit into my account of choice.
I would definitely recommend AND use again.

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve sold a dozen phones to them

I’ve sold a dozen phones to them. Unlike their competitors, they didn’t try and change the offer last minute and claim some mystery damage (looking at you gadgetpickup). In fact, one time they gave me a little extra saying the phone was in better shape than I claimed. Great company.

15 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not trust them

Was quoted a good price and reviews seemed positive. They claimed my phone had deep scratches with a photo to “prove” it. The photo was of some other phone and did not show my ID number. Their next rebuttal did not show a photo of my phone with scratches and the MEI at the same time. My phone was nearly perfect but how can I argue with their photo? How could I believe they would return it? I took their low ball offer. Read other reviews. No one should trust them. Repeat: do not trust them.

20 janvier 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Robin,

Thank you for your feedback. The phone arrived with a lot of scratches on the screen. We sent pictures to prove that. You order was handled and processed within just a few hours of it being delivered to us. Below is a link to the condition of the phone when it arrived to us. Obviously, we can not pay a good condition price for this phone. You did have the option to have it returned to you at our expense.
The phone is yours. We will provide proof of this in the pictures below. The picture with the screen on will not show all the scratches that are seen with the screen off. But you can see the consistent deep scratch to see it is the same phone. This is why we ask you to enter your IMEI number when you place the order, so you cannot make a false claim that the phone is someone else's. We do not like having to defend ourselves against unethical claims but we can not let those go. We run an honest business.
https://app.screencast.com/mCGhNSoUVn9j5
https://app.screencast.com/wYSWx8EInLdiv
https://app.screencast.com/d4CjlUnEYGTNI
https://app.screencast.com/tLUuH5sGbwnM3
https://app.screencast.com/d4CjlUnEYGTNI

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