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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a repeat customer. You need to understand the ratings of conditions as described. Scratches and dents will downgrade the value. Once you come to agreement, everything works smoothly and very timel... Voir plus

Noté 5 sur 5 étoiles

I was able to get the information pretty easily to sign in to whiz cells, how to proceed with getting the shipping label at post office, getting my phone shipped. Able to keep track of where my packag... Voir plus

Noté 3 sur 5 étoiles

They offered me $80 for my old phone after I explained the condition very well. After they received it, they sent me an adjustment email saying that there were some scratches on the screen, so actua... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I have sold several times to them. Most of the time it goes without a hitch. And they pay the price sometimes they do not and u have a different opinion about condition then what they have but they al... Voir plus

À propos de l'entreprise

  1. Service de débloquage et de recyclage de téléphones

Écrit par l'entreprise

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

315 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(315)

96 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Unsatisfied

I was given an estimate for 1 amount. When my device was received, I received an amount totally different. I will not ever recommend dealing with this company.

5 janvier 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Vickey,
We are sorry to see that you are unhappy. If you had selected the correct condition you would have been paid without a change. This phone is clearly broken and you did not select broken condition. We sent you a picture of the device but for everyone else, this is what were sent https://app.screencast.com/VfWKfkltqPUex

Noté 5 sur 5 étoiles

Seamless experience

Seamless experience. Was offered more for my phone than any other similar service and the check cleared faster than any check I have EVER cashed lol

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick and efficient service!

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the quick turnaround of 1 day to review my phone and complete the transaction! I am very impressed and will gladly recommend them! The sale was completed in 5 days including the weekend! I’m a very happy customer!

7 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Price changed drastically from what was…

Price changed drastically from what was quoted....

2 janvier 2026
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Matt, we are sorry to hear that you are unhappy. We sent pictures of your phone as to why the quote was changed. You selected that you have a phone in excellent condition, which we state that less than 10% of phones qualify for, as they need to be in like new condition. Your phone is in fair to poor condition. There is a chunk out of the frame, significant scratches on the screen and many scratches on the back at the top. Below are pictures.
https://app.screencast.com/qvsljMkmRGVmX
https://app.screencast.com/Tb8lufudfTZVF
https://app.screencast.com/8HsFDvEyozHXe

We understand that sometimes buyers and sellers do not agree. That is why we offer free shipping to you, and we also cover the shipping back if you disagree with our assessment. That was offered to you, but you elected to sell the device.

Noté 5 sur 5 étoiles

Reliable …

I appreciate all the support I received during the process. The amount I was paid was fair.

29 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Not a good experience …

Edited: The company did respond with a small additional payment, which is appreciated.
I doubt there's any point to this review as the company will refute anything I say. However, I was quoted $70 for my Note 9. It was in excellent condition. They claim burn in on the screen and scratches on the screen. They sent me pictures that don't show anything. They dropped my offer to $10. I accepted it simply because I feared the phone being destroyed in return shipping. Oh, and they cited a missing charger. Logical, since I'm sure they don't have any there. I'll stick to selling on Marketplace from now on.

25 décembre 2025
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Gloria,
We did reach out and sent better pictures with a better explanation. There was an error on our part regarding the charger. That is not a requirement for a phone. We sent a 2nd payment of $20. The phone does have image burn and scratches all the way across the bottom. The original quote was for excellent condition, which is a like-new phone. It is very rare for a phone of this age to qualify, which is why the quote was initially as high as it was.

Noté 5 sur 5 étoiles

Very easy and pleasant experience

Very easy and pleasant experience. I contacted customer service multiple times and they were extremely friendly and quickly responsive. I would definitely recommend Whiz Cells when selling back your old device. A++ for sure

24 décembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Process was good, until the offer

I liked the process, except for the final offer. They offered me $15 less because my screen was scratched. But they sent me pics of someone else's phone with many scratches, including on the "rim". I took pics of mine before I sent it in. I had two small scratches. But I didn't know how to dispute it, and I figured the person that made the decision wasn't going to be honest anyhow.

24 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very easy to work with!

Just purchased a new Google pixel 10, and had a one yr old pixel 8a to sell. The Whiz cells gave me a quote on line, then sent label for me to ship. They cofirmed when it was received, accepted the trade in, and had a deposit my pay pal the next day. Very easy to deal with! And after donating lots of cell phones, tablets, etc, it's nice to actually get some money back on them. Will definitely use again

17 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Was quoted one price for 4 iphones and…

Was quoted one price for 4 iphones and they received them and only gave 1 amount quoted. Said the other 3 had scratches on sides and battery health was 84%. The iPhones were 3 years old they should have known this. So cut the quote down $220. I should have gone with other company.

20 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

Got a lowball comparing to other…

Got a lowball comparing to other platform when they downgrade ur devices.

27 octobre 2025
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Kelvin, we are sorry to hear that you are unhappy with our service. Your Oneplus 9 Pro had a battery health of 62%. It had to have a new battery. Take a look at how much it costs to replace a Oneplus 9 Pro battery. It is more than what your offer was reduced by. We do not like having to change offers. However, there is no way we could pay for the phone as if it had a perfectly good battery.

Noté 1 sur 5 étoiles

Reneged on Original Offer and Reduced by Almost 50%

Gave me an offer for $130 for an iPhone XS Max, then later lowered it to $70. Cited minor scratches on the screen that were not there before (I always had a screen protector on).

16 octobre 2025
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Felix, thank you for the review. However, this phone has not always had a screen protector on it. This phone has multiple deep scratches on the screen. We have a link to the picture of this phone for others to see the actual condition. https://app.screencast.com/mOjQeMfbR4jcL

Noté 5 sur 5 étoiles

Wonderful experience

My experience was awesome! From the initial walk through pricing to accepting the offer was top-notch. Will definitely recommend to my family and friends!

17 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

It would have been less frustrating and…

It would have been less frustrating and more stress relieving to have just crushed my phone with a hammer than to try to work with The Whiz Cells. Their initial offer was low, but acceptable. They then "found" some things wrong with the phone that were questionable and reduced their offer by 90%. This left me with a credit for less than any of their gift card options could be issued for so the whole thing was a waste of time.

21 octobre 2025
Avis spontané
Logo de The Whiz Cells

Réponse de The Whiz Cells

Hi Charles, the phone you sent in was not fully functional and also had a battery that was swolen. The battery would have to be replaced. The back was coming off because of the swollen battery, and the charge port was bent. The battery and charge port had to be replaced. Pictures https://app.screencast.com/cvrNo7ZH6Enxz
https://app.screencast.com/8pw2wROuBsuup

Noté 5 sur 5 étoiles

I thought this was to good to be true…

I thought this was to good to be true but I was wrong. They offered me the most for my phone and they made the process very easy. My check came in the mail very quickly after sending my phone in the mail. What a nice surprise!

20 octobre 2025
Avis spontané

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