Tommee Tippee AU Avis 

I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately they no longer make teats that are above medium flow and I’m in need of fast flow teats for my 9m old.
Quick customer service and responses. Unfortunately I’m left with no choice but to change bottles to suit bubs needs.

I messaged Tommee Tippee through Facebook asking of they had any other flange sizes as the one that came with my pump is too large and I couldn't find any Tommee Tippee branded ones online. I spoke with Tayla who was very helpful. I have now been sent smaller sized flanges at no cost. Very happy 😊

Amazing customer service! I needed replacement parts for my older breast pump and couldn’t find them anywhere. Tommee Tippee were so helpful and arranged the parts for me instead of me having to buy a whole new pump. Really appreciate the great service! ❤️

We have been using tommee tippee products for both of our children for years & they’ve always been reliable & good quality products. We would recommend them to other families!

Extremely disappointed with both the quality of the products and the customer service.

This all began because I received products that didn’t meet the company’s own quality standards, so a replacement order was arranged on 10 July. Since then, I have had to chase up the order three separate times.

The first replacement was apparently lost in transit. I was then told a second replacement had been sent, and as a goodwill gesture for the inconvenience, I was promised additional teats. Now, after following up yet again because the replacement still hasn’t arrived, I’ve discovered those goodwill items have been removed from the latest order without any explanation.

While customer service has responded to my emails, I shouldn’t have to repeatedly chase a replacement that should have been resolved weeks ago. The communication may be polite, but the level of organisation is unacceptable.

The biggest disappointment is the impact this has had on my family. My daughter is now almost five months old, and because I never received the correct teat size, I have been unable to bottle feed her as planned. This has made my return to work significantly more stressful and inconvenient. Had I known it would take over a month to resolve, I would have purchased the correct products elsewhere.

Being sent faulty products is one thing. Having to follow up three times, wait over a month for a replacement, and then have the promised goodwill items removed from the order is simply unacceptable. I have lost confidence in this company and cannot recommend them based on my experience.

Very good communication, got my problem solved and happy with outcome

The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the contact us section on the Tommee Tippee website. I was initially talking to an AI chat bot but they soon put in a ticket for a person to help me. I spoke to Jude, Debbie and Izzy who promptly responded to my request and have sent out new horns free of charge. The pump itself, the double electric pump is great and I'm glad the horns could be easily replaced.

The team was very helpful and went above and beyond to resolve the problem. I had a thermometer with new batteries thats reading incorrectly and reached out to them if theres a way to reset the device. They sent me a new thermometer! Saving this mama all the hassle of getting a new one especially with a sick child. Thankful for the parent care team!

Made a chat enquiry concerning a newly purchased Supersteam electric Steriliser, easily answered and resolved.

Unable to assist with my issue but created an enquire so someone could be in contact to help

Great communication from all 3 team members that were communicating with me they were very helpful in founding what I needed were fast to reply to emails

Customer service is too good easy to connent and resolved my issue with in 10 min.

Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small issue with our machine (which has since been discontinued), I reached out to their customer service and was lucky enough to speak with Beverley.

Beverley was absolutely wonderful she was kind, understanding, patient, and incredibly helpful. She went above and beyond to assist me, and her level of customer service truly reflects how much Tommee Tippee values its customers.

It's not just the quality of their products that keeps me coming back, but also the amazing people behind the brand. If you're looking for baby products from a company that genuinely cares about its customers, I couldn't recommend Tommee Tippee more. Choosing Tommee Tippee for your little one is one of the best decisions you can make!

I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for the pumps. I was having trouble locating what I needed so I reached out to customer service via chat and they provided me the adapters I needed for free. I was expecting and happy to pay as I purchased the items not realising I needed the extras. They also made chatting with them easy- some companies chatting online is difficult.

Great customer support!
Had issue with electric breast pump so end up messaging customer support and Horonine was amazing to deal with.

I am very disappointed with both Tommee Tippee and Baby Bunting regarding the handling of a faulty Tommee Tippee Supersteam Electric Steam Steriliser.

The unit was purchased from Baby Bunting Hoppers Crossing in July 2024 and was used exactly as intended. It was regularly cleaned, descaled, stored indoors, and very well looked after. After less than two years of use, the steriliser developed an electrical fault and began tripping the safety switch in my home every time it was turned on, making it completely unusable.

When I contacted Tommee Tippee for support, I was asked to provide numerous photos, answer multiple technical questions, and spend considerable time troubleshooting the issue. After all of that, the only resolution offered was a discount code to purchase another product.

I was then advised that because the retailer’s warranty had expired, there was little that could be done, despite Tommee Tippee’s own warranty information stating that products are covered for two years from the date of purchase.

All other appliances in my home work perfectly fine, and the issue was isolated to this steriliser. The product showed no signs of misuse or damage and had been maintained according to the manufacturer’s recommendations.

This does not reflect the level of customer service I would expect from a brand that promotes itself as “Parent Care,” nor the level of support I would expect from a major baby retailer such as Baby Bunting.

Parents deserve better support when a product develops an electrical fault within the advertised warranty period. Based on my experience, I would not recommend either the product or the after-sales service provided.

Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold water shot, rendering the entire feed unusable. Tried swapping the tray water and ensuring it was cool water.

Wouldn't recommend.

Attempted to contact the company as per their reply. Initially spoke with AI, re-explaining the issue. Stated would hand me over to a customer service agent. Hung around for 30 mins, no one came on line. Again, disappointing!

Was very helpful and happy that I received an email with our whole chat as i might need to re contact. Very helpful and happy with the service.

I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interaction started she was nothing but supportive, understanding, kind and generous. This company and Kelly herself did not need to help me here but went out of their way to do so, proving the true meaning of community and the village needed to raise our young ones.
From the bottom of my heart Kelly,
Thank you.
Regards
Emily

Had a simple request for a replacement part and had it sorted in 5 mins. Thank you so much