ESPA Avis 

691
•
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I am obsessed with the Modern Alchemy line from ESPA. Everywhere I go, people ask me what perfume I am wearing and get complimented on how I smell and have been told I smell expensive. I wish they mad... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Experience would have been better if your search engine showed the refined skin polish so I could add to my saved list since it is out of stock. I had to find it either through Google and then log in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My wife and I first discovered ESPA at the spa at The Ritz-Carlton in Palm Springs and instantly fell in love. We tried it there, eased it into our routine, and were hooked. Our first purchase was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought Espa bath and body oils in the gift set for my daughter, who is a yoga teacher at a residential recovery facility. It is traditional in our style of teaching to give hands-on adjustments in S... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Beauté & bien-être

Informations provenant de diverses sources externes

ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

691 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(691)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Fairly easy to shop

Fairly easy to shop. Wish there is a travel size of the Hydrsting cleansing milk. Maybe there is and I misssed it.

1 février 2026
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Réponse de ESPA


Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regard,
Natalia

Noté 5 sur 5 étoiles

Love every product no disappointments

Love every product no disappointments

1 février 2026
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

The Website is well organized and I was…

The Website is well organized and I was able to search for a shaving product easily. Check out was smooth and shipping occurred promptly. Just waiting for delivery, which is soon.

26 janvier 2026
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Noté 5 sur 5 étoiles

Lovely

Ease of use, your products are lovely and the winter sale discounts - awesome.

25 janvier 2026
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Noté 2 sur 5 étoiles

Unable to use my 15% code for signing…

Unable to use my 15% code for signing up for the newsletter. Absolutely love the serum and I’m almost out so just ordered it anyways.

24 janvier 2026
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Réponse de ESPA

Hello Annie,

Thank you for leaving your review.

I am sorry to hear you have had an issue with this discount applying to your order. I have investigated this and sent you a message to your online account.

Please log in to your account at your convenience to receive my message.

Regards,

Leah

Noté 5 sur 5 étoiles

My wife and I first discovered ESPA at…

My wife and I first discovered ESPA at the spa at The Ritz-Carlton in Palm Springs and instantly fell in love. We tried it there, eased it into our routine, and were hooked.
Our first purchase was the Tri-Active Lift & Firm Collagen Booster and wow—absolutely fantastic. After that, we added the Calming Cica Mask (the lotion-style mask you apply and rinse off), and it quickly became a staple.
I’m pretty into my skincare routine, but my wife is next-level and has been teaching me the ropes—and these products genuinely deliver. Everything smells fresh, feels luxurious, and most importantly, you can see real results within weeks.
If you’re serious about skincare (or want to be), ESPA is 100% worth it. Highly recommend.

19 novembre 2025
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Noté 3 sur 5 étoiles

Love the candles but no choice on scent…

Love the candles but no choice on scent or size anymore

18 janvier 2026
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Réponse de ESPA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Noté 5 sur 5 étoiles

Great for conditioning oily/blemish prone

Love this micellar water! Works for makeup removal - also great for using in AM to get gunk off from sleep. Couldn’t live without!

2 janvier 2026
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

Espa essential oils for Yoga

I bought Espa bath and body oils in the gift set for my daughter, who is a yoga teacher at a residential recovery facility. It is traditional in our style of teaching to give hands-on adjustments in Savana to end a class. The oils provide a subtle aromatherapy influence and antibacterial shield. I was able to find the product easily on the Espa website. The gift set is perfect, as it gives a nice variety in smaller bottles, which are easy to transport and won’t lose potency before they are used up. Thank you!

23 décembre 2025
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Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 4 sur 5 étoiles

It's the product that's great, not the shopping process

It's the product that's great, not the experience of shopping for it, sorry.

20 décembre 2025
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Réponse de ESPA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Noté 1 sur 5 étoiles

I received a notice that my package was…

I received a notice that my package was delivered on Saturday night and it never arrived at my adress. I tried to reach the delivery company but was stuck with a bot that never got back to me with any information or explanation. I reached out to Espa yesterday and never heard back or received an explanation. Last night my package ended up on my front lawn. Whoever it was mistakenly sent to must have delivered it to my house. It is outrageous and unforgivable that neither Espa or Sway (the delivery service) never responded to any of my inquires and calls for help in finding the package. This is horrible customer service and I doubt I will ever do business again with Espa.

30 novembre 2025
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Réponse de ESPA

Hello Alan,

We are very sorry to hear about the trouble you experienced with your delivery and our lack of response. We appreciate you bringing this to our attention. We'll investigate this issue to improve our service and communication.

Thank you for your feedback, a message has been sent to your account.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Good services and relaxation

Good services and relaxation

9 décembre 2025
Avis spontané
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

Love the products from ESPA

Love the products from ESPA, really great deals for the Holidays on a budget. My skin will be happy and I will be happy.
Merry Christmas!

7 décembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 3 sur 5 étoiles

Website and Customer Information

The website does not allow for a customer to change their mind on items in their cart (either adding or removing items). Also, it would be helpful on the shipping charges if customers would be advised up front regarding the minimum spend to achieve free shipping.

3 décembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Noté 5 sur 5 étoiles

Excellent quality products

Excellent quality products, very nice packaging, smell great and REALLY work!!!

1 décembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

It’s so easy to buy on line

It’s so easy to buy on line

29 novembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

Easy ordering

28 novembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 4 sur 5 étoiles

Would be great if prices were offered…

Would be great if prices were offered in Canadian dollars offer, shipping to Canada but had to pay in usd, so paid in even more in currency exchange.

23 novembre 2025
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

L’expérience Trustpilot

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Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus