I am obsessed with the Modern Alchemy line from ESPA. Everywhere I go, people ask me what perfume I am wearing and get complimented on how I smell and have been told I smell expensive. I wish they mad... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Experience would have been better if your search engine showed the refined skin polish so I could add to my saved list since it is out of stock. I had to find it either through Google and then log in... Voir plus
L'entreprise a répondu
My wife and I first discovered ESPA at the spa at The Ritz-Carlton in Palm Springs and instantly fell in love. We tried it there, eased it into our routine, and were hooked. Our first purchase was... Voir plus
L'entreprise a répondu
I bought Espa bath and body oils in the gift set for my daughter, who is a yoga teacher at a residential recovery facility. It is traditional in our style of teaching to give hands-on adjustments in S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...
Coordonnées de contact
Crosby Way, GU9 7XX, Farnham, Royaume-Uni
- us.espaskincare.com
4,3
Excellent
691 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to find what I wanted and easy to…
Easy to find what I wanted and easy to order!!
22 novembre 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Réponse de ESPA
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Please get some better IT help!
Every time I try to use your website I get so angry. Again just now...It is in no way intuitive or easy to follow. Please, please get some IT help!!
6 novembre 2025
Réponse de ESPA
Hi Barbara,
I appreciate you bringing this to my attention. We're sorry our website is frustrating, and we'll work on making it more user-friendly. Thanks for your feedback.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Online ordering is simple
Online ordering is simple. I look forward to receiving my order.
5 novembre 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy to order and navigate site
18 octobre 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Not Fit For Purpose
It is with huge regret I am leaving a poor review despite being a very loyal regular customer (every year i spend around £500-£600 with this brand however the customer service element is SHOCKING. It may be due to the brand using an AI customer service team? I have have been trying to resolve a query which is preventing me ordering £100.00 of products. Having sent multiple messages via the message centre, which is quite honestly is useless, I am now stuck with no way of escalating the issues. It feels this brand needs to look carefully at the poor customer service offering which i have found now and in the past to be not fit for purpose.
11 octobre 2025
Avis spontané
Réponse de ESPA
Hi Lynne,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Salt Scrub
Your products are really great BUT your shipping is terrible. The products arrive leaking and damaged on a regular basis. Trying to get customer service to respond and take action is a time consuming and frustrating experience. Love love the product but hate having to order and receive it damaged. It is too expensive to receive damaged product.
26 septembre 2025
Réponse de ESPA
Hello Vicki,
We appreciate you sharing your feedback. We're sorry to hear about the issues with damaged products and our customer service. We are looking into improving our shipping process and customer service responsiveness. Your comments are valuable as we work to improve.
A message has been sent to your account.
Kind regards,
Liam
Email Tricked Feeling
I love the product that I purchase (Bergamot & Jasmine Shower Gel). Today, I received an email offering 20% off selected products. 'Enter 'this code' at checkout to see if your selected product qualifies'. I found no place to enter any code at checkout - and I was fairly sure my product was not a 20% option anyway. However, I still spent the $139.92. But ... I feel I was tricked into this purchase, and I do not like that feeling at all.
7 octobre 2025
Réponse de ESPA
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Actually
Actually, my experience wasn't "great" as you suggest as it has taken me a few months to be able to get items and now they are more expensive. Likely due to the dumbass in our White House but disappointing as I tried to order before the stupid tariffs went into effect.
3 octobre 2025
Réponse de ESPA
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Hello Svetlana
Hello Svetlana
Thank you for your purchase.
We have cancelled the following item(s) from your order 692784633. If a charge has been taken, then a refund will be processed and the money returned to your account within 3-5 working days.
3 septembre 2025
Réponse de ESPA
Hello Svetlana,
We appreciate you bringing this to our attention. We regret that items from your order had to be cancelled.
A message has now been sent to your account.
Kind regards,
Liam
The Best of the Best Products & Service
Your customer service was outstanding and I absolutely love your products!!
13 septembre 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great description of the products
Great description of the products, first time user. Excited to try these!
30 août 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ordered for a friends birthday and…
Ordered for a friends birthday and didn’t send products - only a wash bag! They don’t have a call line so you end up waiting an age for a response from a massaging facility. Totally incompetent time wasters who do not care about customers. Great products but rubbish customer service. AVOID.
14 août 2025
Avis spontané
Réponse de ESPA
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear you haven't received some products from your order and do want to look into the matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Discovered your product while touring…
Discovered your product while touring in Ireland. I quickly fell in love with the aroma and the way my hair felt after showering. Love your conditioner!
25 juillet 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Your website is very user-friendly
Your website is very user-friendly. Easy to navigate. Products ingredients and directions are communicated really well. Quick checkout.
2 juillet 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I’ve been using espa products for years…
I’ve been using espa products for years and clearly LOVE them. I was sad that there seem to be no more free samples. I did always look forward to those.
27 juin 2025
Réponse de ESPA
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
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