I have placed 3 orders so far and love their products! I’ve ordered a total of 6 battery operated cars along with extra batteries since they get used ALOT! Any issues or concerns I may have are handle... Voir plus
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We received our ride on car and had issues with it from the start. It ran for 10 minutes and after that, nothing, it completely died. Tested the battery and it was reading fully charged. Corresponded... Voir plus
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I purchased this gm for my granddaughter’ first birthday. Came later than originally expected but made it. My son had a little problem h battery and remote but a call to customer service, which is e... Voir plus
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The delivery was fantastic. Because it has a pic of a lambo on the side of the box I recommend having a concierge in your building or have someone home or a doorbell camera if you live in the burbs es... Voir plus
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À propos de l'entreprise
- Magasin pour enfants
- Magasin de puériculture
- Magasin de jouets pour enfants
- Boutique de cadeaux
- Fabricant de jouets et de jeux
- Magasin de jouets
Écrit par l'entreprise
Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!
Coordonnées de contact
2090 S Etiwanda Ave, 91761, Ontario, Etats-Unis
- 909-789-1719
- service@tobbi.com
- us.tobbi.com
4,6
Excellent
155 avis
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Product never received
1 juillet 2022
Réponse de TOBBI
Dear Customer,
We are very sorry for your experience, we will confirm with the relevant departments ASAP, and let our customer service staff contact you to help you solve the problem.
Got a red lambo for my friends kid who…
Got a red lambo for my friends kid who turned 2. He absolutely loves it. I’m going to get one for my kid as well. Great product!
1 juillet 2022
Réponse de TOBBI
Thank you for supporting our products! TOBBI has always been committed to bringing children a wonderful childhood memory.
Great quality, great features, quick shipping
These cars are good quality, lots of fun features, and good instructions. Shipping is fast as well.
15 septembre 2022
Réponse de TOBBI
Thanks so much for your comments! Happy to know that the product has been loved by you.
We were happy with our purchase
We were happy with our purchase, however, no remote control was received as advertised.
29 août 2022
Réponse de TOBBI
Dear Customer,
We are very sorry for the misunderstanding.
In fact, the product you purchased does not have a remote control.
Our store has a variety of strollers to meet the needs of different customers, some with remote control, and some without, you may see other products.
We will give feedback on this product to our R&D department and hope to provide you with products that are more in line with customer demands in the future.
WORST COMPANY IN THE WORLD
I am stuck with a item that came form a e-shipping company located in California. After three days of aggravation and research it tracked back to a company called JAXPETY. To further the issue I must communicate with Asia which takes days to get a response and only questions more information, pictures ect.There was no contact number other than a warehouse who only fulfills orders. To complicate there is no invoice or order number enclosed with the package leaving more confusion. Contact with TOBBI directly only resulted in the same situation, we need a order number, we need pictures. I will not ever buy a TOBBI product except maybe thru AMAZON or WALMART. To date I have been storing a large box waiting for a return shipping label which never comes. What kind of shade tree company is TOBBI and its suppliers? DO NOT BUY FROM THEM.
1 septembre 2022
Réponse de TOBBI
Dear Customer,
Sorry for this problem that bothers you so much.
After we received your feedback, we upgraded your case at the first time and cooperate with many parties to find the crux of the problem.
Our TOBBI brand is affiliated to the JAXPETY CORP, and your order is purchased from the JAXPETY store above our Walmart store.
This is why our TOBBI customer service failed to locate your order at the beginning.
In response to this problem you have experienced, we are really sorry to make every effort to make the problem properly dealt with.
We have contacted our customer service on the Walmart platform to contact you.Meanwhile, we also emphasized the urgency and importance of the problem.
They will solve this problem 100% perfectly.
At the same time, we will also improve our service system to allow all parties to Unicom, and try to avoid the problem of non communication between various platforms that cause customers to fail to deal with it in a timely manner.
Our purpose has always been to provide customers with high quality customer services and high quality products, so that every child can get happiness in our products.
We will also improve ourselves in each criticism and make Tobbi the best choice for customers.
I bought a Robot Buggy last week
I bought a Robot Buggy last week. Because It showed up at my favorite bloger's video so I want to get one for my kid! It's easy to assemble and the look is unique! My kid really like it and always bring it when we go out. I think it worth my money.
30 août 2022
Avis spontané
Réponse de TOBBI
Thanks for your comment. Have a good time with the little one!
Difficult and stressful…
The car was very difficult to put together and the instruction booklet was useless. The parts are very cheap and the tire hubs fall off all the time. The lights work sometimes and sometimes they do not. Overall, I was very disappointed.
12 août 2022
Réponse de TOBBI
Dear customer,
So sorry for the inconvenience caused by our product.
All Tobbi products come with a 1 year warranty.
If you have any questions about the product, you can directly reach to our after-sales customer service through this email service@tobbi.com.
We have a professional customer service team with technical department.
It will definitely provide you with effective and satisfactory solutions.
At the begining when I received my car
At the begining when I received my car, the power button of it did not work. And I contact the seller, they refund me half amount and being responsible to deal with the issue.
Recommend to buy it
12 août 2022
Avis spontané
Réponse de TOBBI
Tobbi has always been committed to providing customers with quality products and services.
We really appreciate your comment!
I order this on July 30 and have not…
I order this on July 30 and have not gotten it yet. The child it is for birthday is tomorrow. Worst experience ever with this company. I was told it would be delivered by Friday August 5 . It did not come in 3 to 5 buisniss days,
6 août 2022
Réponse de TOBBI
Dear Shuketha,
We are indeed very sorry for your concern about the delivery time of the product.
The product has been successfully delivered on August 6th and we hope to provide you with faster shipping in the future.
Hope the child likes his/her birthday gift.
If you have any follow-up questions, you can directly contact our customer service team service@tobbi.com, we will definitely provide you with the highest level of service.
Great Service
5 août 2022
Réponse de TOBBI
Dear Theresa, greatly appreciate your recognition of our services, wish you all the best！:-)
Wrong person for customer service, issue resolved
The robot arrived faulty, was not working. I noticed the wires was cut. I contacted customer service and it was days of going back and forth just to reach no real solution. I was told to fix it myself. I explained I was scared to because if it's not done properly my daughter will not have any time left to receive it in time for her birthday. They told me that it's easy and to just do it if I want a working robot. So I followed the steps and it still isn't working. I've been trying to reach them again and no I am not getting any response. Before they got a chance to see my review I realized that I got a response that was resolving my issue and making me feel a need to say sometimes it can just be the wrong person working in the company but not the company. Thank you for righting your wrong
5 août 2022
Réponse de TOBBI
Dear Alexis, we are terribly sorry for your experience, our customer service team has contacted you a few days ago to properly handle your issue. If you are satisfied with the way we handle it, we hope you could consider updating your review :) Kind regards, Tobbi Team
Great product excellent customer service!
I purchased this gm for my granddaughter’ first birthday. Came later than originally expected but made it. My son had a little problem h battery and remote but a call to customer service, which is excellent, all resolved. On line video helpful too! Unfortunately my granddaughter was afraid of noise but it was a great purchase!
5 août 2022
Réponse de TOBBI
Dear Maria,
TOBBI will always be committed to providing customers with the best quality products and services.
Good to hear that your problems have been successfully solved.
As for the problem that your granddaughter is afraid of noise, there will be the sound of the motor running due to the operation of the car, and the children are just in a period of very sensitive to the sound.
Don't worry, you can try to put a small bluetooth audio in the car and plays music that the little girl loves, which will also make her ride on trip more fun ^_^
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