VADO Avis 219

I had an issue with a Vado Notion in wall bath tap. I am in a Berkeley build of 10 years. I checked the paperwork and gave Vado a call. Both Mike and Matt were extremely helpful in shipping out a replacement product in time for my plumber to fit. Outstanding customer service rarely seen these days. Thank you.

I have had a number of Vado products installed over 7 years ago. Unfortunately, I have had a couple of tap failures. The service provided by the after sales team at Vado was second to none. Highly recommended!

I'll give them 5 star, best customer support I have come across in recent times, replaced a 5yr old electric shower CPU for no costs and when I was struggling to find a part p qualified plumber they even arranged for one for zero cost.

We bought our new house 4 years ago. It came fitted with Vado taps throughout. The tap in the main bathroom started to shed its chrome finish. When I contacted Vado they supplied a replacement tap free of charge. Thanks guys.

I recently purchased 2 Vado showers, 2 taps and a bath waste/filler for my ensuite and bathroom. I had to contact their Customer Services with a question/advice. My call was answered quickly even in covid times and the staff were in a word great. Very courteous, very professional and very helpful. And now everything looks great and works well. Thanks you Vado.

Hi have bought a lot of Vado products when we refurblished our house 3 years ago and one of the taps started to develop a failure of the Chrome. This continued to get worse which I was dissapointed with considering the price we paid.
I contacted Vado and they sent out a replacement staright away which was excellent service.
My issue is that this should not happen in the first place. Having said that all the shower heads and other Chrome fittings have been fine. So maybe a faulty product?

Do not buy these showers, they are pure rubbish. Look the part but that's it. Every customer we have installed one for regrets purchase and changes to Mira. You've been warned!!!

RUBBISH quality product & RUBBISH after sales service!! I was forced to pay £73.14 for a new type of valve to replace the existing unreliability valve they have stopped making 'because it was so poorly made.' Then discovered because of the faulty valve that the safety 'anti-Scalding button' was also dangerously faulty and they now want another £81.00 for just a new Knob??? This should have been covered by the Vado 12 year guarantee, but guess what? they don't now have records of my guarantee?? BE AWARE!!
I will never purchase or recommend 'VADO' products ever again to anyone.

Had a slight problem with my 2016 fitted tap but lost my original registered g'tee paperwork. Vado service dept came up trumps and quickly sorted this out and solved the tap problem. One very satisfied customer.

Vado digital shower unreliable. To switch on sometimes 3 clicks sometimes three has a mind of its own.Water temperature varies, does not start on last temperature setting as stated,then goes off when under shower for no reason. Not impressed.
Vado engineer changed electric box in cupboard,but still not working properly. Would love it to be removed bu would mean all new retailing, and en suite just installed,fed up of it all . Do not purchase this
Vado product as very unpredictable, waste of money.

Unfortunately we had a few issues with my parents shower set and the shop we bought it from weren't very helpful in sorting it out. I rang the after care service as I had enough and spoke to Steve and he was amazing. He was so reassuring and understood the situation we were in, taking into consideration that we are in a pandemic so things were beyond my control. He went out of his way and very quickly found a solution to help my elderly parents. Very swift and efficient.

After a couple of issues with Vado products with a 12 year manufacturer guarantee I’m glad to say Vado honoured the said guarantee and resolved the issue.

Great product and great service have two full bathrooms shower and tap. Love the quality and great 15 years guarantee and staff were helpful getting all my products on the guarantee database

10/10 customer service

Very bad quality, expensive to replace... in my opinion.... DON'T USE!!!

Customer service is great but products not so great.

We are currently on our 4th control panel and 1 processor change. For the Smarttouch. Our bathroom was completed in February 2020 and it has been hell with this shower. Customer service has been good until you have to send photos and videos. I’m about to log another call for our 5th Engineer callout (one of the calls was for a tap) 😡😡😡😳😳😳😢😢😢😢 you would think spending money would give you a brilliant product and peace of mind.

If we have to replace this system we will have to payout money to have this installed and will have to retile and the bathroom has just been completed 😢😢😢😡😡😡😡😡😡😡😡😡😡😡😡😡

Problems
1 Sensitivity on the panel would not work, so had to press a number of times for the unit to respond with regards to the On/off

2 showers cuts out and will not turn back on and a padlock would appear. The padlock is not meant to come on unless you press the buttons for cleaning function to lock the unit.

3 The temperature will have a mind of its own and start to drop and your unable to move it back up. It goes down to a snowflake and then your unable to turn it off and we have to use the remote

Vado like to promote themselves as making quality products which may be true, but when the shower handle slider broke on my unit, first they needed the receipt and when I produced it only then did they say I had to register the products for the 10 year warranty within 6 months (dispite my wholesaler Huws Gray saying just register they will honor the warranty) apparently my plumber should have told me!
I felt annoyed at this but not as annoyed as when paying for the slider, it was £45.97 inc p&p, the rail size was unusual so off the shelf sliders at under £10 were not an option.
Judge for yourself if the 10 year warranty is something they dodge in order to supply expensive replacement parts.

I bought Vado Taps for my new bathroom and cloakroom, and one of the taps is visibly de-laminating after less than a year even when using mild cleaners. The tap is only as good as the manufacturing process employed which clearly is substandard for the deposition of the chrome layer. I am awaiting Vado's response to honoring its guarantee which for this tap is upto 15 years!

Bath tap’s shower head is dripping heavily after each use. Really annoying as it creates a mess after each use. Other combined shower / bath taps haven’t got this problem. Would not buy it again.

Design fault with Taps. I had installed a couple of expensive Vado Summit Basin taps when we renovated our bathrooms. Soon after completion I started noticing water leaking under the sink and we thought it was coming from pipework. Since it was not consistent it was not easy to diagnose but matching furniture started to get damaged. After spending a lot of time, I discovered problem was with the Tap's design. If tap was not open fully, water was going through the hole tap was fitted to the basin tap's water outlet sits on the sink itself instead of somewhere in the sink. So if tap is not open fully it would leak. To my surprise, I send an email as well as reached to Vado through their web site. As expected NO RESPONSE. No one accepts their faults, especially an engineer. So much for designer and expensive products. Would not recommend as money wasted and I have to replace all fittings now in basin and bath now.

The Customer experience from Vado was 1st class from start to finish. They understood what we were looking for and were able to recommend the best product for what we were looking for. It was a pleasure dealing with them, highly recommended.