VADO Avis 219

Exceptional service, needed a replacement diverter valve, thank you to Ross and Andrew for all your support, you have been absolutely brilliant and a credit to VADO.

Outstanding customer service and in particular Lucy who dealt with my query extremely well and kept in touch at every opportunity.
A credit to the company!

Had a small leak on the diverter handle. Spoke with Holly from Vado who sent me a replacement valve and a helpful explanation of how to change the valve. It took me ten minutes and the valve was changed, Very good aftersales and helpful team at VADO

I wanted to give a review about the customer service that I received. We bought a new build in 2023 with Vado shower unit. This year we had an issue with the small attachment holding the shower head, it unfortunately snapped. Initially we looked to buy a replacement for just the small attachment but it wasn't possible, we'd have to buy the whole holder unit which we didn't want to because the rest of the unit was fine. I contacted Vado customer services to ask if it was possible to buy just the small attachment and unlike most companies these days we actually encountered really excellent customer service. A really fast response from one agent called Holly, who kept in touch all the way, communicated about all the information she needed and then said she'd send me a new attachment free of charge. Things go wrong from time to time, but it is so rare to find a company where a real person actually deals with you personally, quickly, sensitively and efficiently. Thank you very much. Keep up the good customer service.

Top service from the Product Support team, advice was speedy & even did a little video of How Too for me, Vado should be proud to have Holly as an employee, outstanding, thank you.

Excellent communication and support from Andrew in the Product Support team. Clearly explained what proof of purchase we needed to provide and we could not fault the help we got with a faulty shower temperature handle. Replacement arrived as promised and fits a like a dream. Thank you Andrew!

Couldn’t have asked for a better service.After sales team were so helpful even though the shower was 10 years old. Contact via email I was sent diagrams and part numbers and even ordered part for me

Recently called up and spoke to the product support team, I dealt with Andrew in their technical team and I must say he is Amazing !!!! he knows his stuff! he is an absolute legend. he knew exactly what I needed and was super helpful. Its one thing to have a technical team but to have some one as knowledgeable and helpful as him in a company is hard to find ! such a great experience, I no longer dread calling in for more information!

First class service received from Andrew, who answered my call promptly, was most knowledgeable about the Vado product range and guided me helpfully toward finding the correct part numbers for the cartridge and valve I needed for our 20 year old leaking shower.
Brilliant service.

Very disappointed with the customer service team and I wouldn't recommend their products. Especially not the Vado - Nuri

Vado support were extremely helpful with a problem with a nine year old tap, sourcing and providing replacement parts quickly and under warranty. Exceptional service.

Had occasion to Contact Vado to order a replacement handset for my shower which I was quite happy to pay for. The lady I spoke to couldn't have been more helpful and knowledgeable about the products they market. Furthermore I am covered by a 15 year warranty so there would be nothing to pay. I wouldn't hesitate to use Vado again and would recommend to friends.

I recently had a washbasin tap develop a leak through the cold valve and it was dripping on to the base of the tap. I got in touch with Vado and was dealing with Ross in Product Support. He was very helpful in arranging for replacement tap valves and handles to be sent out for my tap which is over seven years old. I've since fitted the replacement parts and the tap now works perfectly without any leaks. Great customer service. Thank you.

My shower head was leaking out of the side when showering. I sent a video to Ross in Customer Support. He agreed that this was not how the product should be performing.
He was brilliant and arranged a replacement which arrived within 3 days.
Very, very happy with the service from Ross. No quibbles, the product was not performing as Vado expected and replaced.
Great after sales and great product

It’s when you need help that customer service matters
And Adam hit that spot
Struggled to complete registering new bathroom kit
But not for long
Great support thank you

The warranty support service provided by Adam at Vado this week was outstanding. I phoned Vado seeking advice / part numbering for replacement tap cartridges. Adam was quickly able to confirm part numbers, that I had registered for the warranty previously, and 'within warranty' status of my taps: Net result, new cartridges supplied and at my home within three days! Super service, and an excellent example of first-class customer focus.

I am an ordinary consumer who chose Vado bath mixer taps via researching on line. Upon installation we encountered a usability issue with the diverter. Vado were exceptionally helpful and gave the most extraordinary service to resolve the issue. I truly did not expect this type of bespoke service for a main-stream product where typically you would expect a company to say the product is working according to its specification and there is nothing else that can be done. Instead, Vado went into problem solving mode and came up with an elegant solution. I highly recommend this company for its service and the quality of its product.

Seem to follow through with aftersales issues

Superb customer service. Andrew dealt with me with understanding and courtesy (and appropriate humour). He found a replacement for an out of date part which I wasn't expecting and sent it for free. Unexpectedly great on every count.