Second time ordering from this company, first time no issues hence returning customer. Sadly won’t be using again - need to return an item (as my consumer rights) but impossible to get any communicati... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fantastic experience. Panicking on The weekend to get these light lens ready for the working week and received on Tuesday. Packaging and product fantastic. Excellent communication throughout the proce... Voir plus
L'entreprise a répondu
Highly recommend this company from start to finish help me through out. Parts are excellent quality and quick next day delivery. Thanks
L'entreprise a répondu
Phenomenal! Don’t think I’ve ever written that in a review before. I just hit a pole in a blind spot. Pulled over logged in and in less than 2 mins I had my order confirmed as the correct part paid an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.
Coordonnées de contact
8 Castlegate, DN11 9QU, Doncaster, Royaume-Uni
- 03332244847
- hello@vehicle-spares.com
- vehicle-spares.com
4,1
Bien
156 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Broken and bad quality bad customer service
Part was delivered swiftly 👍🏻. But that’s it , after that it was all bad . So I work abroad and was not back in the uk till end of the weeek, slapped on the packaging ( Check within one 1 of delivery ) that wasn’t going to happen. Needless to say when I got back and opened up the part. There was parts broken off completely. Part snapped. Where holes should be there was none . Cheap pattern part at premium price .
So! Reached out sent details, photos, and no reply….. make of this what you will ! Customer service second to none 🤔😂
24 juin 2024
Réponse de Vehicle-Spares.com
Hello S Ward,
I am sorry to hear that you have had an issue with a part we have supplied. When customers order large items we do expect the customer to be in to receive the item. We ask that the item is checked on delivery so that if there are any issues we can rectify it immediately. If its damaged in transit, we can also open a claim with the courier. Your order confirmation email at the point of ordering also stated that you would need to check the item on delivery.
Regarding the product itself, we have sold a significant amount of these Front Panels since 2018 with no reported issues. If you would like to get in touch and provide photos of the issue we would be more than happy to look at this from a fitment point of view - assuming you have ordered the correct part for your van.
Kind regards
Vehicle-Spares.com Team :)
excellent service and delivery
28 mai 2024
Réponse de Vehicle-Spares.com
Cheers Steve :) We hope to do business again.
Vehicle-Spares.com Team :)
Excellent
Really helpful and friendly. Offered lots of advice to ensure I was ordering the correct part and provided next day delivery. Excellent service. Thanks!!
4 juin 2024
Réponse de Vehicle-Spares.com
Thank you for your feedback Mike!
The package was damaged
The package was damaged, the new bolts didn’t fit and we have tried to get hold of the company for a number of days to explain but no response.
2 juin 2024
Réponse de Vehicle-Spares.com
Hi Kieran,
Thank you for your feedback. When you say the package was damaged, was the product damaged too? I've had a look back through call records, emails and Whatsapps and I cant see that we have had any communications from you. So I am sorry about that.
I have checked your order and can see that a registration number was not provided at the point of order so we wont have checked the fitment against your vehicle before dispatching it. We also dont have any other reported issues with this part. With that said, please do get in touch to let us know what issues you had so that we can try to resolve it.
Kind regards
Vehicle-Spares.com Team :)
Great quality item and service
Ordered the part I needed on Sunday and it arrived on Monday. Absolutely amazing service and communication. Thank you
30 mai 2024
Would have liked to be able to track…
Would have liked to be able to track parcel but it did arrive next day on time
30 mai 2024
Réponse de Vehicle-Spares.com
Hi Joan,
Thank you for your feedback! This is something we are working on and hope to have available in the very near future.
Kind regards
Vehicle-Spares.com Team :)
All ok
All ok , ordered the part for my van , next day delivery.
I fitted the part myself!
Ordered/ delivered/ fitted with in 24 hours …. Result 👍
30 mai 2024
GOOD COMPANY WITH QUALITY PARTS
I HAVE BEEN BUYING FROM VEHICLE SPARES FOR THE PAST 3 YEARS NOW, THESE GUYS ARE 10/10, THEY ALWAYS DO THERE BEST TO KEEP CUSTOMERS HAPPY, USING WATSAP AS 1 OF THERE COMMUNICATION METHODS, MAKES IT EASIER TO DISCUSS ORDERS OR ADDITIONAL ORDERS, PROMT NEXT DAY RECORDED DELIVERY, DEPENDING ON WHAT TIME YOU PLACE YOUR ORDER IS EXCELLENT. DUE TO HIGH DEMAND AND A GOOD SERVICE THERE RESPONSE TIME IS WITHIN 48 HOURS, WHICH IS UNDERSTANDABLE, I WILL CONTINUE BUYING PARTS FROM VEHICLE SPARES IN THE FUTURE, ALL THERE PARTS ARE INSURANCE APPROVED AND ARE OF A HIGH QUALITY, FOR A FRACTION OF THE PRICE, SAVING ME MONEY.
THANK YOU FOR ALL YOUR HELP. LIFE SAVERS
25 mars 2024
Avis spontané
Audi a4 sline wing
The staff are very friendly and helpful got my part sorted and posted out next day part came packed well and undamaged will definitely use again and recommend to friends and family
1 mai 2024
Very efficient
Always have the items I require in stock, reasonable prices and arrives the next day. Excellent service.
29 avril 2024
We were in desperate need of a headlamp…
We were in desperate need of a headlamp for our Dacia Logan and having already waited many weeks, came across Simon from Vehicle-Spares. I cannot praise him enough from the moment of contact in our desperation to get such a light, to it’s arrival 2 days later. We greatly appreciated his knowledge and confirmation that the headlamp should fit our car which is now thankfully on the road, at last! We would 100% recommend this company and will get back in touch again, should we need any other spares.
3 mai 2024
Avis spontané
Great service will definitely use again…
Great service will definitely use again and. Five stars.
26 avril 2024
Rubbish
Wrong wing mirror cover didn’t fit all the screw holes in the wrong place waste of time
25 avril 2024
Réponse de Vehicle-Spares.com
Hello Tony,
I am sorry to hear you are having issues with a part you have purchased from us. If you contact us to let us know, we would happily put this right and if we cannot supply the correct part, we would simply take back the wrong item for a full refund.
I hope this helps,
Vehicle-Spares.com Team
Great service and super speedy delivery!
26 mars 2024
Réponse de Vehicle-Spares.com
Cheers Andrew! I am glad we could help :)
Replacement wing mirror for Citroen C1.
Replacement wing mirror for Citroen C1.
Decent quality product prompt delivery etc.
Come after order prior to shipment not great but product arrived promptly.
Unfortunately not what ordered, I ordered a primed wing mirror and didn’t receive what was ordered, a black version (non-primed) was sent.
Queried with them but not resolved, fortunately I managed to reuse the original mirror covering which was probably a neater solution but I had an issue with what was sent and it was not resolved despite me querying it.
26 mars 2024
Réponse de Vehicle-Spares.com
Hi David,
Thank you for your review. We had a conversation over WhatsApp as you were concerned that the mirror cap was not Primed. After checking stock, we reassured you that the cap is indeed Primed smooth, its just that the cap appears black as opposed to grey. If you had said you were unhappy with the purchase we would have happily taken the mirror back for a full refund.
If you need anything in future you know where we are and we would be happy to assist with any queries you may have.
All the best,
Amy @ Vehicle-Spares.com Team :)
Website easy to use
Website easy to use. Delivery was good despite over a holiday weekend. Goods arrived as ordered and in good condition. Very competitive prices.
29 mars 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.