Superb service, great prices and knowledgeable friendly team. Securely wrapped, well labelled and stable. Delivered on time as agreed by phone personally - rare these days! Kept fully updated by del... Voir plus
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Lisez les avis des autres
A company who offered the Pinikay logs I wanted. Ordering and all dealings with the company were first class. I had a problem with delivery which was outside the Company 's control. I had dealings... Voir plus
Delivery notified to us in advance and pallet dropped off by very helpful driver. Wood blocks carefully packed and what we ordered. Thank you very much for such good products, prices and service
I pre ordered a pallet of Briquettes I August and asked if they could be delivered on Wednesday 2nd of September. Wood Fuel Coop in Dumfries were so helpful and assured me they would do everything to... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service.
Excellent customer service.
Prompt delivery of an excellent product
20 novembre 2025
Réponse de Wood Fuel Co-operative
Thank you for your review, Bill. We really do appreciate it. I'm so pleased you're happy with everything. Thank you! Ashley
Réponse de Wood Fuel Co-operative
Thank you! We appreciate your review. :)
Very good RUF oak briquettes
Very good RUF oak briquettes. Well packaged, uniform size and delivered quickly. A very good price for a 720kg pallet! They are easy to store and burn very well.
19 novembre 2025
Réponse de Wood Fuel Co-operative
HI Chris, I'm glad you like the RUF Oak. They'reone of my favourites as well. I hope you enjoy them this winter. Many thanks, Ashley
second time buying from wood fuel co-op…
second time buying from wood fuel co-op and each delivery has been so straight forward, team are helpful and good problem solvers!
19 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Janet, thanks for ordering from us again! I'm really pleased both orders went well and I hope you enjoy your wood fuel! Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Thank you Mr Taylor, that's great to hear! I'm glad everything went well for you. Many thanks, Ashley
This was my first time ordering the…
This was my first time ordering the briquettes and the lady was soo helpful talking me through the process. Everything was done speedily and efficiently.
18 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Valerie, I'm glad we could help! Thanks for letting us know - we love getting feedback like that. Enjoy your fuel! :) Many thanks, Ashley
High quality products and service
The Wood Coop sorted out a delivery glitch extremely well. High quality products and service !!
20 novembre 2025
Réponse de Wood Fuel Co-operative
Thank you! I'm glad we were able to help and I'm delighted you like the fuel! Thank you so much for your lovely review. All the best, Ashley
Good value, speedy delivery
I feel that the order (quarter pallet sampler of various briquettes etc) was good value. It was delivered quickly, driver was great. One small item was missing from the order (firelighters) but I haven't bothered raising that.
Once I've decided which briquettes I like I'll definitely order here again.
Edit - the company reached out and I now have the firelighters - 5 star service! Thank you Ashley.
17 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Jim, thanks for your review and I'm glad we've managed to sort out your missing firelighters! Your replacement pack is winging its way to you as I type. I hope you enjoy the rest of your fuel. Kind regards, Ashley
Top Banana!
I’ve been buying my wood from the Wood Fuel Coop for many years, and they’ve been fantastic from the very beginning. Their wood briquettes are high-quality, environmentally responsible, and burn really well. The Coop team is really one of the nicest and most helpful groups you could meet. They work with real ethical values, support local charities, and treat every customer with genuine care. They’re totally fab, and they make buying from them a delight. Simply put, they make life toastier!
11 novembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Thank you, Des! What a lovely review. :) We love seeing you too! Ashley
As usual prompt service and delivery
15 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Graham, thank you for your review; I'm glad you're happy with the products and service. Kind regards, Ashley
Réponse de Wood Fuel Co-operative
Thank you Phil, I'm glad you got your order safely. Enjoy! Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Thank you for your review! Enjoy your fuel and have a cosy winter. :) Many thanks, Ashley
It’s the friendliness of the staff
It’s the friendliness of the staff. I had an issue with my address. They sorted it a straight away. Quick and efficient service. Great prices.
12 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Jamie, Thanks for your lovely review. I'm glad we were able to help you sort the address issue easily. Enjoy your fuel - just in time now it's gone cold! Many thanks, Ashley
Products and service absolutely excellent - again.
Great range of wood fuel products and excellent guidance about the nature and performance of each type of briquette. This is the second time I have purchased the Beech Nestro briquettes from them; they are absolutely the best briquettes we have ever purchased, anywhere!
The service from welcoming email confirmation of order through to speed and communication of delivery was excellent - including the branch of palletways who delivered the final journey - very helpful lady on the phone. All round, an impressive experience - same as first time I ordered through them.
12 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Martin,
Thank you for your review! It's great to hear how pleased you are with everything. The Beech Nestro really are good - we love them too! I hope you enjoy using them again this year - stay cosy!
Many thanks,
Ashley
Great Service and Advice
Ordered a 1/4 pallet of briquettes for the winter and as ever great advice on the phone from the Wood Fuel Co-Op.
Friendly people, and they are always happy to help.
The best place to get wood fuel from. Definitely recommended.
19 novembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Thank you for your great review. I'm really pleased that we've been able to help you. Enjoy your fuel and stay warm!
Many thanks, Ashley
This is one of the best companies that…
This is one of the best companies that I have EVER dealt with. The products are excellent and the customer service is second to none. 10/10 cannot recommend highly enough!!
14 novembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Malcolm, Thank you! I'm so glad we were able to help; we really apprciate you taking the time to leave such a great review. I hope you enjoy your Beech and Pini Kay this winter. Thank you! Ashley
Great service again from Wood Fuel (and…
Great service again from Wood Fuel (and Les Smith)
Ordered over the phone to delay the order a week, smooth process. Pallet arrived and Les Smith put it in my garage, so I could unload it at my leisure over the weekend.
Well stacked pallet and the briquettes having bought them before form Wood Fuel will I'm sure keep our house toasty warm this winter.
Great Service as usual from Wood Fuel, and keen prices too!
25 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Les, Thank you! It's great to hear from such a happy returning customer. I'm glad Palletways are doing a great job for you and I hope the fuel keeps you nice and warm this winter! Many thanks, Ashley
Been a customer for 3 years and the…
Been a customer for 3 years and the service and products are amazing and the cheapest on the market. The wood is sustainable and better value than your central heating costs. Highly recommended
25 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Gareth, thank you so much for your lovely review. I'm delighted you're happy with our service. We really appreciate you taking the time to review us. Enjoy your fuel and thank you again! Ashley
Just got some beech nestro briquettes
Just got some beech nestro briquettes. I have tried all kinds of briquettes over the last 2 yrs. These are the best so far. Nearly 2 hrs for a single briquette broken in half. My stove is a 4kw contura multufuel. What I like is no smoke at first like some briquettes. Good flame. Perfect. Recommended
20 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi John, I'm so pleased you like the Beech Nestro. It's our top-seller for a reason and they really are the best combination of heat output and burn time. I hope you enjoy them this winter. Many thanks, Ashley
Excellent customer support
Sue & Ashley were both so helpful …. Ashley kindly put together a package of products that she thought would be most beneficial for my stove set up and they arrived the next day! She took the time to ask about my house and heating as well as how I would be using the stove so she could tailor suggestions to my particular situation. I’m very glad she did. Sue answers any queries so quickly and is great at keeping customers up to date with availability, delivery & shipment info.
I have ordered my winter fuel already and I know, having had the samples, I chose wisely. Thank you WFC - I will be a returning customer.
8 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
HI Kerry, Thank you so much for such a lovely review! I'm really glad we've been able to help you find a solution for your big stove. I hope you have a cosy winter and you know where we are if you have any questions! Thank you again, Ashley
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