Superb service, great prices and knowledgeable friendly team. Securely wrapped, well labelled and stable. Delivered on time as agreed by phone personally - rare these days! Kept fully updated by del... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery notified to us in advance and pallet dropped off by very helpful driver. Wood blocks carefully packed and what we ordered. Thank you very much for such good products, prices and service
I pre ordered a pallet of Briquettes I August and asked if they could be delivered on Wednesday 2nd of September. Wood Fuel Coop in Dumfries were so helpful and assured me they would do everything to... Voir plus
This is my 1st time trying briquette, so bought a selection of fuel from the shop to try, then ordered 1 pallet of Woodlets and 1 of H/W Briquettes a month later. At the shop you get good advice and a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All set for winter!
My half pallet was delivered to the top of my drive. Briquettes were well-wrapped, so easy to carry.
11 juillet 2026
Réponse de Wood Fuel Co-operative
Hi Wendy,
Many thanks for your excellent feedback. Much appreciated.
Kind regards,
Rowland
Réponse de Wood Fuel Co-operative
Hi, Very many thanks for giving us this good feedback. Kind regards,
Rowland
Great Service and products
8 juillet 2026
Réponse de Wood Fuel Co-operative
Thank you very much for your kind review; we really do appreciate your feedback. Kind regards,
Ashley
Really helpful staff
Really helpful staff. Helped me arrange delivery on a day I was in which was essential. Product is great which is why order a years worth in one go!
Delivery was on time and very helpful friendly driver. Good all round
18 juin 2026
Réponse de Wood Fuel Co-operative
Thank you Fiona, I'm so pleased everything worked out well for you. Hopefully we'll see you again in a year!
Many thanks,
Ashley
Fast and efficient service
Fast and efficient service. The staff always willing to answer questions. I am in the highlands of Scotland their prices are always fair. Highly recommend
2 juillet 2026
Réponse de Wood Fuel Co-operative
Thank you for your review, Lesley, I'm really pleased we're able to help. Many thanks, Ashley
Pallet delivery company did not contact…
Pallet delivery company did not contact me before delivery as promised. It was just lucky that I was in.
19 juin 2026
Réponse de Wood Fuel Co-operative
Hi Barry,
I am so sorry to hear that Palletways didn't contact you; we give them very specific instructions to contact all customers prior to delivery, so it's immensely frustrating when they ignore this.
No one wants a pallet arriving out of the blue, so I share your annoyance. I'm glad you happened to be home but agree it's unacceptable and reflects very badly on us as a business. Please accept my apologies.
Kind regards,
Ashley
The Beech Logs are brilliant
The Beech Logs are brilliant, very hot and last a reasonable time, so we took the opportunity to stock up for winter when they became available.
Excellent service as usual.
23 juin 2026
Réponse de Wood Fuel Co-operative
Hi David,
I'm so pleased you like the Beech Nestro! It is a best-seller for a good reason. Have a cosy winter when it comes. :)
Many thanks,
Ashley
5 stars all day long
Really easy to order, great price, very quick delivery with good communication. 5 stars all day long.
23 juin 2026
Réponse de Wood Fuel Co-operative
Thank you Deborah! That's such a lovely review to read; I'm so pleased you are happy with everything. Thank you! Ashley
Arrived quickly and as ordered
Arrived quickly and as ordered. Office were very helpful as regards arranging deluvery.
23 juin 2026
Réponse de Wood Fuel Co-operative
Thank you for taking the time to review us; I'm so pleased everything went well. We have a lovely wee team in the office here and they're delighted to be able to help.
Many thanks, Ashley
The usual painless service
The usual painless service. The wood was delivered within one day of ordering with no drama whatever. Service or product could not be better.
23 juin 2026
Réponse de Wood Fuel Co-operative
Thank you, George! Great to hear it all went to smoothly and I hope you enjoy your fuel. :)
Kind regards,
Ashley
Réponse de Wood Fuel Co-operative
Thanks, Peter; I'm delighted you're happy with everything. Enjoy your fuel this winter!
Kind regards,
Ashley
Excellent briquettes securely shipped
Excellent briquettes securely shipped, with accurate tracking and delivery from Palletways. Always a pleasure to deal with Woodfuel. They know their products and I order with confidence.
4 juin 2026
Réponse de Wood Fuel Co-operative
Hi Will,
What a lovely review, thank you. I'm so pleased everything went well for you and I hope you enjoy your fuel again this year.
Many thanks,
Ashley
Réponse de Wood Fuel Co-operative
Thanks Richard, we appreciate your review very much. I'm glad everything worked out well on your last order.
Kind regards,
Ashley
Réponse de Wood Fuel Co-operative
Hi Iain,
Thank you for your review. I'm pleased to hear everything went well; I hope you enjoy your fuel!
Kind regards,
Ashley
Great customer service
1 juin 2026
Réponse de Wood Fuel Co-operative
Thanks, Dylan! We really appreciate you taking the time to review us.
Kind regards,
Ashley
A first class service
A first class service from ordering to delivery of the pallet of hardwood briquettes.
22 mai 2026
Réponse de Wood Fuel Co-operative
Thank you, Mrs Bostock, that's very kind feedback. I hope you enjoy your briquettes and that they keep you cosy this coming winter.
Kind regards,
Ashley
The Wood Fuel Co-Operative are a really…
The Wood Fuel Co-Operative are a really fantastic company. Their products are great and they describe and advise about their use in a really helpful way. If you need to phone for any reason, the call is answered straight away and you get friendly and polite assistance. All in all they are efficient and reliable. I’ve been using them for a few years now and wouldn’t shop anywhere else for my wood burning necessaries.
13 mai 2026
Avis spontané
Réponse de Wood Fuel Co-operative
What a lovely review, thank you! We take real pride in what we do and I'm so pleased to hear such great feedback. I hope you enjoy your fuel and we look forward to your next order.
Thank you,
Ashley
This is a great product
This is a great product. Its lasts a long time & is a clean to use fuel. Easy to store.
1 avril 2026
Réponse de Wood Fuel Co-operative
Thank you for your review John, we very much appreciate it. Many thanks, Ashley
Easy to order arrived quickly
1 avril 2026
Réponse de Wood Fuel Co-operative
That's great news, I'm very glad everything went smoothly. I hipe you enjoy your fuel. Many thanks, Ashley
Wood fuel are an excellent company.
Wood fuel are an excellent company.
We phoned them on the Tuesday and the delivery arrived on the Thursday.
1 avril 2026
Réponse de Wood Fuel Co-operative
Thank you for your review, Caroline, that's great feedback. Enjoy your fuel! Many thanks,
Ashley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.