Superb service, great prices and knowledgeable friendly team. Securely wrapped, well labelled and stable. Delivered on time as agreed by phone personally - rare these days! Kept fully updated by del... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A company who offered the Pinikay logs I wanted. Ordering and all dealings with the company were first class. I had a problem with delivery which was outside the Company 's control. I had dealings... Voir plus
Delivery notified to us in advance and pallet dropped off by very helpful driver. Wood blocks carefully packed and what we ordered. Thank you very much for such good products, prices and service
I pre ordered a pallet of Briquettes I August and asked if they could be delivered on Wednesday 2nd of September. Wood Fuel Coop in Dumfries were so helpful and assured me they would do everything to... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order.Prompt delivery
Easy to order.Prompt delivery . Helpful delivery man all adds up to painless experience .
23 février 2026
Good fuel at a reasonable price
Good fuel at a reasonable price - order goes through quickly
13 février 2026
Réponse de Wood Fuel Co-operative
Hi Amanda,
Thank you for your lovely review! We really do appreciate it. :)
Kind regards,
Ashley
Réponse de Wood Fuel Co-operative
Hi Thelma, I'm really glad your order was delivered smoothly and that you're happy with everything. Thank you for taking the time to leave us a review! Ashley
Efficient and reliable as ever
Efficient and reliable as ever. This is my fourth order. Despatch and communication run like clockwork. Their delivery contractor, Palletways is excellent too.
24 février 2026
Réponse de Wood Fuel Co-operative
Hi Catherine,
Thank you so much for your continued custom; we really do appreciate it. I'm really pleased that everything works well for you. Have a lovely weekend,
Ashley
This was my first time using Wood Fuel…
This was my first time using Wood Fuel Coop, and they were frictionless. The website is well laid out with adequate information about all their products - without hype. It was easy to pick the product to suit my stoves. Then, ordering was effortless and delivery rapid - with excellent feedback from Palletline
3 février 2026
Réponse de Wood Fuel Co-operative
Hi Ian, it's lovely reading this review, thank you! I'm delighted your first experience with us went so well; thank you so much for taking the time to review us. Enjoy your wood fuel! Ashley
Fantastic experience from start to finish
This is this second order I have placed with wood fuel co-operative for and they have been fantastic. Ordered a mixed pallet and all the products are all very good quality and have a really good burn time. Website is very well thought out and makes it very easy to add further items to your pallet. I also must add that the guys who delivered the pallet on both occasions were very friendly and helpful pulling the pallet into the garage excellent service thankyou will definitely order again
9 février 2026
Réponse de Wood Fuel Co-operative
Hi Louise, It's great to hear that you are enjoying your wood fuel; it's really handy being able to mix a pallet to your own requirements. And excellent that Palletways did their part so well; we are always delighted to be able to pass on good feedback.
Enjoy your fuel and have a good weekend, Ashley
Hardwood Briquetts
Hardwood Briquetts. First-class product, Rapid delivery, excellent service.
29 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Howard, it's great to hear you are enjoying the briquettes; thank you for letting us know. Stay cosy! Ashley
Woodfuel Cooperative provides tremendous logs and service.
Woodfuel Cooperative responds very quickly to an order, lets me know when it is processed and despatched, and the delivery company informs me of the due date, updating with an email and text with estimated time (which they meet with ease). Brilliant service all round. (And the logs are great too, burn well and give out a lot of heat).
2 février 2026
Réponse de Wood Fuel Co-operative
Hi Michael, what a lovely review, thank you! It's great to hear that everything went well. Thank you very much for taking the time to review us. Enjoy your fuel! Ashley
A consistently reliable company…
A consistently reliable company offering quality wood fuels.
Great support and efficient handling of orders.
30 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you Chris, I'm pleased to hear you're happy. We very much appreciate you taking the time to leave us a review. Have a good weekend, Ashley
Out of stock item
Item was out of of stock when I initially tried to order these but was advised as soon as stock became available they would let me know so I could complete my order.
23 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Karen, I'm glad you got your Heat Logs and I hope you're enjoying them. If anything is ever out of stock just let us know; we're always happy to help! Thank you for taking the time to review us. Many thanks, Ashley
Another great purchase - thanks!
Great options to choose from, simple ordering and efficient delivery! Again…!! Have had multiple orders from you, all great - will keep using! Thanks, R
29 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you! It's great to hear that you're happy still - we love that! Enjoy your fuel and we'll see you again soon :) Ashley
Returning customer
I am a returning customer to Wood Fuel Co-operative for several years now. Friendly, informative and efficient always. The website is very user-friendly and has a great range of products. The delivery is always quick and efficient. Updates given all the way through the process.
27 janvier 2026
Réponse de Wood Fuel Co-operative
Good morning Mrs Samuell, it's lovely to know that you're happy enough to keep using us year after year; there's no greater compliment. We look forward to hearing from you again next year. Many thanks, Ashley
Great idea
Great idea to be able to order a mixed pallet of briquettes, arrived well packaged.
29 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Jen, I'm glad you like our mix options; we find most people do enjoy being able to use a few different types of briquettes, so it's great to be able to offer that. Enjoy your fuel and thank you so much for taking the time to review us. Many thanks, Ashley
Cant fault the seller
Cant fault the seller. Good prices with fast dispatch.
Not so happy with the delivery service who failed to arrange a time to deliver, sent an email time slot with a start time in the past and then turned up 20 minutes later while I was out. A ton of wood is not really something you want turning up in the rain with no warning.
27 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Chris, thank you for the review but I am so sorry that Palletways didn't give you a decent amount of notice. It's very frustrating and no one wants a surprise wood fuel delivery, so I totally understand your frustration. We will do everything we can to ensure this doesn't happen again. Thank you again for taking the time to feedback to us, Ashley
Friendly knowledgeable staff
27 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you Alice! We do try to help, so that's lovely to hear. :) I hope you enjoy your wood fuel! Many thanks, Ashley
Customer Service Above And Beyond...
Their customer service goes above and beyond.
They are extremely knowledgeable about all their products and are only too willing to help customers make the right choice.
All my deliveries have been faultless, you get to choose a day then given a 2 hour delivery slot on the day, perfect.
26 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Mark, What a lovely review - thank you! I'm so pleased our wee team has been able to help you and it's wonderful to hear that Palletways have done their job exactly as they're meant to - it makes it all so smooth! Enjoy your fuel and thank you for taking the time to review us, Ashley
Great service
As usual, product exactly as described, received promptly. Great service.
26 janvier 2026
Réponse de Wood Fuel Co-operative
Thanks Ray, it's great to hear that you're happy with everything. Thank you very much for choosing us again this year, and for taking the time to review us. Many thanks, Ashley
Really quick delivery and the beech…
Really quick delivery and the beech nestro briquettes are fabulous.
24 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Dan, It's great to hear that it arrived safely and I'm delighted you're enjoying the Beech Nestro. They really are the best and I've no doubt they'll keep you nice and cosy in this weather! Many thanks, Ashley
Excellent heat logs
Excellent heat logs. Great comms. Uneventful and quick delivery at right time.
22 janvier 2026
Réponse de Wood Fuel Co-operative
Hi Greg, Quick and uneventful is what we look for in a delivery; I'm glad to hear it! I'm very pleased you're enjoying the fuel as well; it's much needed just now. Stay warm! Ashley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.