Activity Superstore Avis 

Really poor website and customer service. Was bought a track day for Xmas which has turned out to be a bit of a nightmare trying to organise. My advice would be to go straight to the event provider / race track. Activity Superstore seems to be an unnecessary middleman/ broker. The product was also not as described when I contacted the even provider. Hidden fees for ‘premium’ cars, additional charges (higher than advertised) for weekend dates, and generally a different track day than what is described in the advert. I feel it’s all very misleading.

I had to re-arrange a trip booked for my husband’s 60th Birthday because I had broken my knee and this company made the whole process so easy and straightforward. A big shout out to Rosie Martin for her fantastic customer service, she was so helpful.

I’m very disappointed with my experience with this company.

I purchased a voucher in good faith, but was later told it had expired and could no longer be used. While the company points to their Terms & Conditions, the validity period was not made sufficiently clear or prominent at the time of purchase. As a result, I was left with a completely unusable product and no meaningful resolution.

What’s particularly frustrating is the lack of flexibility. Many other companies in this space are willing to extend validity periods or offer partial credit as a goodwill gesture. Here, I was told nothing could be done no extension, no refund and instead offered a 10% discount on a new purchase, which feels inadequate given the situation.

Customer service responses were polite but ultimately dismissive, relying heavily on policy rather than addressing the fairness of the situation. It gives the impression that once they have your money, there is very little support if something goes wrong.

Based on this experience, I would advise others to be extremely cautious and to carefully check all terms before purchasing. Unfortunately, I would not choose to use this company again.

I didn’t ask for a reply here. It’s interesting how quick you are to respond to reviews, yet my emails were ignored or handled poorly.

This just reinforces my point, you seem far more concerned about protecting your image and keeping the money than actually helping your customers.

Your response hasn’t changed anything.

The afternoon tea at revolution Liverpool was excellent. It was from the boots gift days out voucher. I called and emailed to book in. The staff were helpful and friendly. Would go again

Start to Finish a great experience. Easy to use website, with help on hand if needed. Enjoyed reviewing different venues to get a different experience.
Venue very welcoming. Accomodation clean and comfortable and relaxing atmosphere.

Great venue in Cambridge for champagne afternoon tea. Lovely staff- very helpful!

Title: Misleading “Spa Day” & Poor Complaint Handling

I purchased an “Indulgent Spa Day for Two” voucher through Boots and redeemed it at The Beautique Studio. Unfortunately, the experience did not match what was advertised.

The voucher described a spa day with 45-minute treatments each. However, the location was not a spa facility, which was disappointing and misleading given the description. In addition, we did not receive 45-minute treatments each — the total treatment time was significantly shorter, and even the beautician acknowledged this on the day.

Following the experience, I raised a complaint, but this was dismissed based solely on the supplier’s account, which I do not agree reflects what actually happened. My concerns were not properly investigated, and the response relied heavily on terms and conditions rather than addressing the core issue of the service not being delivered as described.

Overall, this was a disappointing experience, both in terms of the service itself and how the complaint was handled. I would recommend others carefully review what is actually included and where the experience takes place before purchasing.

I had a problem with booking my gift experience and after completing the support form Maya and Rosie advised me of the solution. Great support. Thanks. John

Without going into too much detail, this voucher meant a lot to me personally, and thanks to Dylan’s help I’m now able to go ahead and enjoy it. That genuinely means a lot.
Great service and a credit to the team.

Dreadful, take your money so easily and make it very difficult to book anything. Then it gets cancelled and after waiting weeks for an exchange, told that we're now out of date and can't do anything.

Very happy with the customer service and how easy it was to both purchase and use the vouchers.

They were really helpful and they sorted out my problem straight away which i was so grateful thankyou xx

DO NOT USE!!!

Thank you Dylan for helping me out with my voucher and for your understanding. Very friendly and super efficient, really appreciate it!
Thank you
M

Great value treat for my daughter and son-in-law. They can take it when they want and for one or two nights. What a brilliant present

Initial order was misplaced by the post man. The company sent a replacement without any questions.
Erin from Customer services was exceptional and purely due to this, I would definitely order from them again.
My replacement arrived today and the quality of the product is very high and everything I could have asked for.

Initial delay in responding to Initial correspondence but once Erin got back to me, she was exceptional.

Due to my ongoing health issues I have had to extend my voucher several times. Customer service has always been sympathetic and understanding with this. Erin was very speedy with helping me today and I am hoping that my new medication will enable me to enjoy the driving experience.

I had a problem that I needed to be sorted and Katie took complete control of the issue and resolved it quickly to my satisfaction. I always think that the time to judge a company is when you have an issue and how they respond to it. Katie was excellent and went the extra mile to get the outcome I wanted. Thank you so much.

We had an issue with letting our voucher expire, but Lauren was great in helping us out and extending it out a little further. We look forward to choosing an exciting experiance.

At the start let me big up Dylan in the customer care team. He dealt with my problems brilliantly - did what he said he would do and called me when he said he would. A star performer.
I can't say the same for the booking process which is a nightmare and takes away much of the fun/enjoyment/anticipation for the activity. Fancy being all digital right up to the point of making your booking and then having to ring the activity provider!!! And you can't see what dates are available until after you've made your choice of activity