Activity Superstore Avis 

A brilliant family day out for 4 on the nene valley railway! Highly recommended and will definitely be using activity superstore again to book. Great value for money.

Well organised and friendly staff provided for a great day for my son and me and our driving experience at Castle Combe Circuit.

DO NOT USE
They allow no flexibility. Although I am still within the period that I could have extended the voucher for, because I did not activate the code on time, they won't let me pay for the extension that otherwise I could have used.

Was a bit of a confusion first of all but once Dylan got involved he managed to sort everything out, very thorough and followed up with a call to make sure all was ok, a credit to the team!

Dylan is a star he helped me went above and beyond. He extended my voucher as I only had a month and he looked to see the availability of my experience which may not have suited. The voucher landed quicker then expected very impressed.👏👏👏

I was bought a 2 night getaway as a gift as were 3 other family members. We have all had issues when trying to book our getaway.
The site offers 27 locations and yes it does state that restrictions may apply to certain properties and that the voucher is for Sunday - Thursday not including bank holidays however it does not make it clear that even mid week in the school holidays very few properties take bookings with the voucher! Which had it been clear this would not have been purchased as my partner is a teacher.
I am told by the activity superstore there are in fact 7 out of the 27 properties which may accept bookings in the holidays! All of which are quite a distance for us to travel for 2 nights. I also wouldn’t hold my breath for these either as when I had previously tried to contact properties listed they have told me they no longer accept the voucher and stated this was because the company was difficult to work with.
The only positive about the company is they do reply to your emails quickly! They have offered this to be swapped for an alternative experience which I suppose is also a positive however this would depend where abouts in the country you live. There is lots available if you live in the south. But very little if you are further up the country and not wanting to travel for longer than you would actually be at the experience for!

I have ended up giving this experience away to someone that can hopefully use it but we certainly won’t be purchasing anymore experiences from this particular company!

booking process complicated. finally thought I had booked - only to be told that my experience was not available on the date i requested. no help. no apology. my advice - just book direct with the venue / hotel you want.

Unable to redeem £140 gift voucher!
We had a Gift voucher purchased as a present.
Issues with health meant we didn't redeem the hotel voucher in the allotted time given!
We weren't even offered a refund, this is a shocking treatment of customers perhaps this is why their satisfaction record is low!

A need to review your policy and start to inform people of a pending expiration of a Voucher ! Cant be difficult with the option of AI to assist surely?

Will never use again. Purchased the James Bond experience for a Christmas present and upon booking only one date available and at an additional cost of £55. Totally unacceptable, could not get my money back and wasn't going to pay extra so totally lost my money. Disgusting company and their partners .

In reply to your reply - I tried 2 other venues first and neither had any dates available. The 3 choice was the one with only one date available and extra cost. Very poor and not what I signed up for!!!!!!

Dylan was very helpful when I called with a query. Said he would call me back, and he did! Excellent service

I received a gift of a voucher for a couples 2 night get away. It was difficult to find a place we wanted to go to that was close enough for us to get there. Once chosen, we tried to set the ball in motion. We had to give 3 different dates and then wait to hear which, if any we got. I wasn’t very impressed with this as it makes you feel like a second class customer with a money off coupon rather than a gift voucher. It would be much better if you could book with the venue directly. If I had a gift voucher for a clothes shop, I wouldn’t expect to have to shop via a third party. It’s not sensible.
Anyway, we didn’t hear anything for weeks so contacted customer service where, via several emails, I was assisted by Yasmin, Lauren, Maya and Dylan. What a smashing bunch. They really went all out to be helpful. After a month long wait to hear back from The Blue Boar Inn in Alcester, we all capitulated and decided to look elsewhere. Due to the extra costs of booking at a weekend and the now lack of holiday dates we had left, we asked if we could exchange the voucher for a different experience and were given a link to do just that. We haven’t booked anything yet but really wanted to shout out about the customer service. The general way of running things is very flawed, so these guys must get a lot of work. They remained polite, friendly and generally very helpful throughout. Thanks to you all!

Had a small problem with a Voucher.
Contacted Activity Superstore and communicated with Dylan an adviser.
Within minutes Dylan had sorted the problem in a courteous manner & all systems go.

The process is longer than booking direct but this was handled as quickly as possible. We got the dates and accommodation we chose.

Booked a ski lesson. Although after perchance it stated there was a 4 week lead that wasn't advertised, spoke to Dylan and he sorted the date I wanted within a few hours of my call. Excellent customer service,

Big problems with OMG Hotels but when Activity Superstore took over we were very pleased with outcome. The Devil Wears Prada - great show, even my 82 year old husband loved it and he had no idea what to expect. The hotel was great, lovely room, lovely breakfast.
Many thanks to Lauren Espindola for all her help.

Dylan in customer services was excellent, great work !

I received the voucher as a gift and have been trying to book a car tester day at Oulton Park. Following the instructions I have tried many times and also phoned on two occasions but the comapany said they did not handle activity superstore vouchers. I have emailed Activity Superstore twice with no response. Wouldn't deal with this company again.

Extremely helpful went above and beyond to help me

The booking process had an unsafe link that neither google or Bing would open. the booking process is a complete faff and without the help of Dylan Tembe, Customer Support Advisor, i would have thrown the package in the bin and put it down to a bad company, the stars are for Dylan not the company .