Aegon UK Avis 

I made an error when making a payment from my bank. The bank was unable to assist so I called Aegon. I was quickly transferred to an agent. He understood my dilemma immediately, I had used the wrong reference which meant a large payment could not be allocated to the correct account.
The agent was so helpful contacting the right department and constantly reassuring and advising me on progress and requesting further information to track down my payment.
Eventually the money was found & allocated to my account.
It was so reassuring, it must have been like looking for a needle in a haystack!
He was so patient, friendly & efficient.
Customer Service like that is rare, I was very impressed.

Excellent customer services from start to finish

Customer service was excellent Amiee who dealt with my issue was polite helpful and extremely knowledgeable

The web interaction was easy, with clear, easy-to-follow, and accurate directions.

I would give Aegon 0 stars if possible. Having held a pension for over 20 years with Aegon I found them reasonably competent whilst investing. However their absolute incompetence was exposed when I took the decision to consolidate my pensions within Aegon. The level of incompetence is staggering, resulting in 2 pension ‘transfer in’ deadlines being missed. Their agents put notes against the wrong transfers and sent duplicated and unnecessary communications throughout the process.

Even when I complained this process was dealt with equally incompetently. I again received conflicting emails about who was dealing with the complaint. The complaints process itself turned out to be nothing more than a denial process for Aegon, where they were unwilling to take responsibility for the financial losses which I incurred due to their incompetence.

This will now result in complaints to both the Financial Services Ombudsman and the Pensions Ombudsman.

In summary they appear competent when you are asking they do little, but when they are required to provide a service they fail miserably. If you want a provider who is incompetent, operates at a snail’s pace and ultimately costs you money then Aegon could be for you, otherwise look elsewhere.

Very good person very knowledgeable and helpful on the phone answered my query ok . Woukd recommend this company.

A very good experience and I would highly recommend it.A helpful advisor who explained everything to me with ease and answered all my queries.

Very helpful in the problem that i had.

I Have been a long time client and have always had
first class service.
very good communication either via post or email.

Easy yo deal with. Solved my problem in minutes.

Excellent service

I had an issue to resolve which I could not complete online.
The customer service was excellent.
I got through immediately and the person who assisted me was very helpful, knowledgeable, friendly and professional

Everything was explained in easy terms as to what I had to do,and help was always there,100% well done

Aegon, excellent, and professionally how they helped me through what I requested.

Experienced staff helping me deal with my product and knowledge of how to use it to get the best with my future towards retirement .
GP

This was my first call to Aegon to discuss withdrawal options for my pension. 2 calls later I have all my options clearly explained and a decision made. The two agents who dealt with me have been brilliant - speedy response, very knowledgeable with complete clarity in communication. I could not have had a better experience.

I had forgotten my password which I clicked on the relevant box for reminder/change but no email (3 attempts).called Aegon and spoke too Melissa who was polite and courteous. Explained my predicament and Melissa talked me though the process which revealed I was on the wrong platform me being old and all that! Problem solved and was so good to get someone like herself! 👍

Polite, was reassured, answers to my questions and happy to help with any further enquiries

Very easy to deal with and very understanding.

I have emailed and phoned Aegon with various queries and the options available to me around my investments.
The call handlers are really good and offer a great service.